A perfect home for my mother! We recently moved my mom (88)…read morefrom a 55+ apartment complex to Manor Village. We were looking for a facility where more eyes would be on her and she could get Care if she needed it. We toured many independent/assisted living facilities in the Scottsdale and Phoenix area. When we walked in the door at Manor Village, we knew we had found Moms new home. We were greeted by Wesley Wilkins who provided us with a tour and as we moved throughout the building, Wesley knew all the residents that we came in contact with as well as employees. You could tell he really enjoys his job and every employee we talk with had a smile on their face. The entire building had a wonderful vibe and the residence we interacted with were so welcoming and friendly. We feel confident that if any emergency or care is needed, Mom is in the right place. It is now been a couple of months since she moved in and we could not be any happier. It has been such a positive experience and I would highly recommend Manor Village if you're looking for a facility that will treat your loved one like family. We want to give a special shout out to the following employees who have made my mom's move such a success. Wesley, Lisa, JoAnna, Medhia, & Abria.

My parent has been a resident of the Manor Village for a few years now and has met many nice…read moreemployees and residents. Though my parent enjoys it at the Manor, I've been concerned about continuous increases in the rent and fees, especially the latest increase of just shy of 15%! This latest increase seems to have pushed residents "over the edge," with several now moving out to nicer and cheaper alternatives. The Manor seems to have also lost several good and caring employees that we really liked. I'm starting to get concerned about the trends I've been witnessing. I hope these trends don't continue.

This review is for the Sunday brunch at Palo Verde. I thought the quality of the items served were…read moreexcellent.. It would've been nice to have some kind of decoration like floral arrangement or some kind of ice carving.on the buffet. The fresh fruit, shrimp, and smoked salmon were particularly delicious. There was a really nice variety of items . The service was nice, but could've been a bit friendlier..

My apartment is intensely dusty and also has carpet that sheds a lot--my allergies have been a…read moreserious problem. I was surprised more care was not taken to avoid allergens of these types. Initially the cuisine was exceptional but began a decline about the time of the pandemic from which it has not recovered. The HVAC system is not very reliable and may be the source of the intense dust. Most staff are pleasant and helpful. A dedicated service elevator is sorely needed in Building 3----the smallest elevator is also the most used and is often entirely taken up with soiled laundry, trash making use by the many walkers and wheelchairs a real problem. Special holiday meals in Palo Verde are often very good (any way the champagne flutes can be well chilled?) and of much higher quality than daily meals in the Grill or Sonoran.

Eduard has been such a life saver with my dad. I have recently had to get my dad out of a bad…read moreassisted living situation and rehab facility and Eduard has been so helpful and kind. We are very happy with Serenity and the people that work there.

Our father had suffered neglect in another state due to a broken hip and when we got him out here…read morefrom the East coast he bounced from hospital to rehab and back again. Then we almost lost him due to a medical emergency. That said, Edward and his fantastic team of aids at Serenity stepped up in a big way working with Hospice of the Valley. The staff is small and so is the facility but the rooms are beautiful with private bathrooms and no bedsores on anyone. They cook homemade meals in a large kitchen where they also interact with the residents. Rachel, Avia and Angel are wonderful with the residents, checking on them, engaging with them in a kind way and laughing. If you like a smaller facility with quality care (maximum 10 residents) then this is it. Our father is now off of end of life hospice and onto regular hospice and it speaks to the care and tlc they give. This facility doesn't have the bells and whistles of the bigger ones but it has cleanliness, caring and interaction. The beds are always made, the residents are always clean and it has a sense of family. The views out of the windows are beautiful and there's a lovely terrace with dining and a putting green when the weather is cooler. I've seen a lot of nursing homes, assisted living facilities and community care homes and this is one of the best.

It's a beautiful facility, nice people... However, once you pay and should your loved one enter a…read morehospital and rehab and not yet been an actual resident, they will give away their apartment (i.e. rent it to someone else) even though you have been told the apartment is now theirs and they try to move them to their other facility and not offer a refund. When dealing with the elderly it's important to choose a place that you hope they will feel comfortable. Their facility at Mayo is not that as if you end up in Memory Care you will be forced to look at a parking lot. Is this what our family members worked so hard for all of their lives? Find another facility everyone.

Memory support, assisted, living and independent living and it's a beautiful community and the…read morestaff and team are wonderful. The residents are very nice.

Clearwater looks pretty but was a horrendous experience for my Mom and me. They pitch a good game…read more We moved my mom in early 2023. She moved in to a beautiful apartment with assisted living services. The food started out reasonable and went downhill by the third month. I don't know what happened. The care givers were marginal at best. But most importantly, they do tell you in the contract that if they deem your loved one needs to be moved to the LOCK DOWN memory care facility with tiny bedroom and bath only, they have the right to make that decision. You assume when you sign that that they only do that when the resident has dementia and exhibits dangerous behaviors like wandering out doors, or not being able to verbalize their needs anymore or is aggressive. None of those descriptions fits my mom. What they don't tell you is that after paying a $15,000 move in fee for a beautiful apartment, they will move your loved one, who does not have dementia, to the lock down memory care unit for falling and going to the hospital. So be very careful in considering this place. No place I talked to, which was close to 15, said it is appropriate to lock someone in a memory care unit when they don't have dementia. I would recommend Manor Village. It was one of the places we considered after leaving Clearwater after only being there three months. They are family owned, have a passionate chef who meets every week with the residents and way lower move in fees. Take a careful look at the ownership of Clearwater. Our invoices were from Berkshire not Clearwater. I learned a lot in this experience. Be very careful. Private equity is getting in to senior care and it's becoming all about profits. Know the ownership.

I was genuinely troubled to see the memory care director, Laurin, leave her position. Having worked…read morewith her a few months ago, I can say she was an extraordinarily loving, patient, and empathetic leader -- the kind of advocate this facility needs. I don't blame her for leaving at all. What concerns me most is something I witnessed firsthand: while waiting to speak with her, I overheard a conversation between her and the executive director. His tone was belittling, and he spoke about writing up and firing staff in a way that felt dismissive of the people actually doing the caregiving. Given that, it's hardly surprising how many memory care directors have come and gone. It's worrying to think this same leadership will be opening a new, state-of-the-art center -- I have real concerns about whether the culture behind the scenes matches the polish out front. I don't typically write reviews, but after learning Laurin had left and seeing firsthand how unsanitary and rundown the common areas have become, I felt I owed it to other families to speak up. This is memory care -- the residents here are especially vulnerable, and I think that raises the stakes on all of this considerably.

Bethesda is a very well maintained assisted living facility with very friendly and well trained…read morestaff. We place our brother with disability in Bethesda a few months ago. He praised the staff are more friendly and available, the food are better, even the air is fresher compared to the last assisted home he stayed at for 4 years. My encounters with everyone (including the residents) from Bethesda were all positive. My only suggestion is I wish the med techs have a desk with a chair, so they don't have to be on the feet all day.

I recently had the experience no child wants. My mother had a stroke and I needed to find an…read moreassisted living facility. After narrowing the choices I looked at six different places. A couple were larger communities but most were adult care homes. I chose River of Love based on the fact that the home was clean and"homey" - not so perfect you feel like you are in a showroom, but spacious and nice. Ema and Cris are a husband and wife team who are competent, caring and just have good energy. My mom is on a ketogenic diet and they were happy to accommodate this. The food here is wonderful, not the bland, generic food you might get in a larger setting. There is a wonderful social atmosphere. The home is in a beautiful neighborhood and is close to highway 51. It's easy to get to. My mom is happy here and that gives me peace of mind - especially since I live out of state.

I will be going home tomorrow after 3 months at Kierland Sanctuary Assisted Living recovering from…read moresurgery. My first night here I realized how vulnerable I was. I could do nothing for myself, not even stand on my own or walk. The next morning I knew that I was in great loving hands. Paulette and Rayon have been amazing caregivers. Taking care of my surgical wounds with such care. I had physical therapy twice a week and on the off days Rayon and Paulette encouraged me to get up and walk with both of them walking with me and one following me with the wheel chair. Paulette took care of my daily needs. Making sure I was showered or bed bathed every day and doing my laundry daily. We all have call buttons and they are on call 24/7. Rayon is the chef and when I tell you the food is good, it is delicious! Delivered to my room at the same time daily if I did not opt to join other residents at the dining room table. This beautiful home in a beautiful and safe neighborhood in Scottsdale can accommodate 10 residents. We all have different needs but all are cared for as lovingly and carefully as I am. The rooms are spacious with lovely bedding, flat screen tvs and wifi. Family and friends are always welcome. Pinki, the director/owner is equally as loving and caring. My son researched different Assisted Living places while I was in the hospital and after touring Kierland Sanctuary and speaking with Pinki, he found it to be the best match for me. The price is comparable to other places in Scottsdale. Pinki, Paulette and Rayon have become my family and I love them and will miss them terribly.

Emergency move completed due to unreported falls and unknown bruising and skin tears. Ants and…read morescabies not addressed continuously in cottage 902.

I have been my mother's caregiver for 13 years since her dementia diagnosis. This was identified as…read moreAlzheimer's four years ago when she began living with me full time. I spent several years looking for a long term facility for her because I didn't want to be caught off guard if something happened and she needed placed. I didn't want this important decision made in haste. After visiting more than a dozen facilities in the valley I selected Pacifica. I tell you the background because I have read several reviews not all good about the facility and I feel it's important give perspective. In addition to my research and visiting the facilities around the valley, my father was in three different facilities before he passed. What I have learned and I believe families should be aware is no place is going to feel perfect. No place is going to be as good as your loved one with normal health or brain function and living in their own home. So it's important to look for a partner in your care. I am beyond grateful that I found Pacifica. Although it's only 4 min from my house I would not have known about it without Care Patrol who let me know they had Alzheimer's cottages. From the first visit I felt heard, understood and respected. When we have had what I call "growing pains" them learning my mom, them learning my expectations and me learning their abilities and goals for mom, the executive director and departmental directors have had their doors wide open. When there have been challenges there has been a very lovely word - "yes" that they use in order to make sure we find a way to make the situation better. I love that my mom still has dignity and privacy in the cottage. I love that the little things to make her room a home have been met with a yes. I think the cottage based system should be the future for Alzheimer's. I have not seen a cognition based system implemented as well as it is here. My mom is very high functioning and so are the peers in her cottage. But I have the peace of mind knowing when she does need more help or loses her ability to communicate etc that there is a place for her on the same property in another cottage. Stop and see what I mean for yourself.