We ordered take out to eat with my 101-year-old dad. We've eaten here before, and it was good, but…read morenever had takeout before, other than sandwiches.
The woman who helped us was nice. People there in front seemed happy. But we did notice that there were very few people eating there.
We ordered a chicken and mushroom dish with matzo ball soup for my dad, liver and onions with salad for me, and fish and chips with salad for my husband.
She apparently packaged it all somewhere I couldn't see, and handed me a large bag. I didn't think to examine it carefully before we left. We were hungry.
When we got across town to my father's house, the problems appeared.
They packaged the soup, which was in a plastic container, surrounded by cellophane, and put it on its side. It leaked all over, and made a big mess. My dad's meal was similarly poorly contained, and leaked. My dad did enjoy what was there of the meal itself.
My liver and onions, which I ordered to be "medium," was raw. Blood red. And that package also leaked. The vegetables and potatoes were good, but I had to microwave it all to death to eat any of it.
My husband's fish and chips were inedible. Dry as a bone. They didn't include anything to moisten it. No tartar sauce, no vinegar, nothing. And his salad had no dressing. He ordered blue cheese. No sign of it. He had what was left of Dad's soup, which wasn't much.
My husband called first because he was still hungry and tired from our travels to get there. As he spoke with the woman on the phone, she wanted us to come back and they'd remake everything. Uh, no.
Then the phone disconnected.
I called back and talked to Aaron, the manager. I think he already knew some of the issue, but I recounted it nonetheless. He didn't hesitate. He said he'd refund us. That was the right thing to do. I couldn't check my credit cards until we returned home, and I don't even see the charge, so he must have been able to cancel the whole transaction. At least he recognized that they'd completely messed up.
If he hadn't refunded us, I'd have given them 1 star. 3 seems fair.
We were SO disappointed, as we don't even have delis like this where we live, and in the past, we'd had better experiences. We know now not to order takeout, and not to order meals, I guess, just sandwiches and rugelach when we go back to see my father. Thank you to Aaron for doing the right thing.