The Sofitel Baltimore Paris hotel was a horrible experience! Although it is listed as a 4 star hotel, don't believe it. It is a 1 star hotel at best. While the staff was efficient and courteous, they did nothing to make us feel special or welcomed. I had my doubts when they led us to our room through a very narrow hallway off the main hallway. I believe they stuck us in a room reserved for employees and or emergency overflow (we traveled in November off peak so they were not at capacity). The room was extremely small; so small you could not even fit a bag in the room. They had no luggage stand because literally there was no room to unfold it in the room: That is how tight and small the room was.
The person that brought our bags to the room (only because we could not fit the bags and us on the very tiny elevator), and showed us to our room, did not explain the room to us such as; where the safe, coffee maker, thermostat, minbar...was and point out our complimentary bottle wine that came with the booking. (BTW, they tried to charge us for the complimentary wine until we pointed out it was part of our package). We asked about the luggage stand and he said there was none in the room. We asked that they bring one up, but they never did. It did not matter as stated before there was literally no room to unfold it.
After thirty minutes in the room with the heat blasting full force even though the thermostat was turned down to the coldest setting, we called the front desk and 30 minutes later they sent someone to fix it. They said they fixed it and the room cooled off, but no matter what setting you put the thermostat on the air conditioning stayed on. It was not pleasant, but it was tolerable. No one called or asked at the front desk if the heating air conditioning was fixed in the room.
We tried to close the drapes before retiring for bed, only to find the curtain rod was broken. It was hung at such an angle downward that one of us had to stand on a chair with an umbrella to prop up the one end, while the other person stood on the bed and attempted to close the drapes...absolutely comical and took 10 minutes to get the drape to close properly. The next morning we asked them to not have housekeeping touch the drapes because they were broken: No offer to fix the rod or apologize...again this is supposed to be a 4 star hotel and a Superior room.
We blame ourselves for not complaining more forcefully and requesting another room, but we had only 3 nights there and did not want to waste negative energy complaining to staff and management that clearly demonstrated they did not care!
A few good things to say: The breakfast that was included was excellent and the made to order omelets were delicious, also the kitchen staff was friendlier and more accommodating than the rest of the hotel staff. Also, the bedding and mattress were comfortable and made for a good night sleep. read more