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    SOFA CITY

    4.0 (9 reviews)
    Closed 10:00 am - 7:00 pm

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    4 months ago

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    11 months ago

    Very friendly and answered all of my questions. Have a very large selection to chose from.

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    10 months ago

    Charles was exceptionally helpful, exploring options of fabrics and moving furniture for visualization purposes to suit our needs.

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    2 years ago

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    1 year ago

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    2 years ago

    Jeff was great to deal with!! everyone working there is so nice and treats everyone with respect.

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    3 years ago

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    4 years ago

    Came in to buy a box spring and it took no less than 45 minutes for them to load it. Poor customer service.

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    5 years ago

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    Havertys Furniture

    Havertys Furniture

    (11 reviews)

    Poor customer service. Purchased a sofa and 2 recliners. The sofa was literally dropped off the…read moredelivery truck and landed on the ground. Stupid mistake on our part for not refusing to accept sofa. Once the sofa was placed in our home we noticed a leg of the sofa was damaged and a spot on the back of the sofa. Havertys did come and repair both. While vacuuming under the cushions next to the arm of the sofa I noticed a tear. Needles to say nothing was done regarding this issue. We sent 2 recliners back because we did not like them and ordered 2 more with a different color of leather. The wrong recliners were ordered and we did not accept delivery. It's been a night mare and 4 months later we are stuck with a damaged (possible cracked frame) sofa. We are going elsewhere to purchase recliners. I failed to mention one of the original recliners that Havertys delivered was damaged.

    My Father told me when you make a person happy they will tell 10 other people but when you make…read morethem mad they will tell 1000. Well I hope over 1000 people read the review. about Havertys' Furniture in Springfield Missouri and refrain from sharing your business there. I have attached photos and receipts so all of you can see that my dates and facts are true. On February 8, 2021 my wife and I purchased a beautiful living room set from Havertys'. It consisted of a sleeper sofa, two recliner rocking chairs, and an ottoman. All furniture was Vintage Autumn. As you will see from receipts, the furniture was $10,658.59. Not a small amount for 4 items. You will also notice one Swivel Recliner is on a separate receipt but purchased on the same date for the same delivery date. On February 18, 2021 Havertys' showed up at our home in Branson MO to make the delivery of this purchase. The only problem was, they were missing one Swivel Recliner. Remember the two receipts? Well they completely forgot the second chair purchase and did not have the recliner on their truck. One would think , " no worries, they will bring it later". They did but after waiting quite some time for the second recliner, the color was off and it did not match the other 3 pieces. After much challenge from the store, we were finally able to get them to send another Swivel Recliner and lucky it did match the first 3 pieces in color. It arrived much later than promised. HERE IS WHERE EVERYTHING GOES BAD!!!!! At the same time we discovered that the sleeper sofa mechanism was broken. We called the store and they suggested that they send an entire new sofa. We shared the challenge with color match from the chair so they decided to order us a new mechanism. We were ok with this as we knew the current pieces all matched. Fast forward to March 2022 and we still did not have the replacement mechanism from Havertys' with at least 25 telephone calls lasting numerous hours trying to find out where it was and what was taking so long. Several blames on covid and other manufacture issues were share by Havertys' but still??? Over one year later???? Finally, Havertys' calls us to schedule the delivery of the replacement part. They tell us March 17, 2022 between 8 am and 5 pm. Oh well, looks like St. Patty's day was shot this year waiting on Havertys' but at least we would finally have the furniture we purchased over one year ago usable. NOPE!!! At about 1 pm on March 17, 2022, the Havertys' truck shows up with a couple young men, they come to the door with tools and tell us they are there to repair our sofa. We ask, " do you have the replacement mechanism?' to which they say, NOPE. Turns out no one at the store gave the message to pick it up and bring it. We were told it would be delivered that day and someone else would come to make the repair. It did not happen at all this way. My wife and I proceed to call the Springfield store Manager, Brad. We told Brad it has been over one year and as far was we were concerned Havertys' could come pick up their furniture and we would go buy it somewhere else. Brad's snide remark back was, " Come on, you have had the furniture for over one year". Really Brad? Is that our fault and are you insinuating we have used the furniture and now want to return it???? Brad tells us he is going to get this taken care of right away and will call us back. At the end of the next day still no call from Brad. We call the store and they tell us Brad is off and will be back in tomorrow. We call the next day and Brad is not available over and over. Finally we get Brad and he tells us he was getting around to returning his calls. Brad refers us to customer service and we end up talking to Kaneesha who is totally rude to us on the telephone. We can only assume Brad told her were were bad customers or something as we have never talked to her before. She schedules our repair for March 31, 2022 between 8 am and 5 pm. Carachter limit stop me here but do not buy at Havertys"""""" Like

    Kirkland's

    Kirkland's

    (7 reviews)

    $$

    I was out shopping with my mom and she wanted to look for artwork in Kirkland's. It was my very…read morefirst time shopping there and I was impressed by how beautifully displayed everything was. This is an excellent place to shop for anyone who is decorating or redecorating their home. It's also excellent for house warming gifts as well. In addition to wall art I was looking at pretty mirrors, blankets, decorative pillows and throws and scented candles. It made me think of a boutique sized Hobby Lobby. The store is beautiful and we were fortunate that the staff working was so pleasant and friendly. If you haven't shopped here yet it's definitely worth popping in.

    I'm from Arizona and we have Kirkland's out there so going into this store I knew what to expect,…read moreand we got exactly that. They have a nice variety of things, from furniture to poster prints and kitchen knickknack's. Much like Arizona it's a total crap shoot when it comes to their pricing though. Some of their stuff is very reasonable, and some of it unexpectedly so. You can find a nice bargain from time to time. They also have quite a few surprises with their pricing on many of their other pieces but not in a good way. As my wife would say; they're awful proud of their stuff. It's not on everything, but what they overprice they REALLY over price. And you just can't tell what's going to be what. So don't fall in love with anything you see until you know for sure what it's going to cost. They also don't always mark prices on their clearance furniture, so you'll have to ask them to check it for you. Try to keep a poker face when they tell you the cost.

    SOFA CITY - furniture - Updated May 2026

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