ASK FOR ROCKY. SERIOUSLY. ASK. FOR. ROCKY. Let me save you some time: if you are going to Sofa City, Rocky should be the very first person you ask for. Not the second person. Not "whoever is available." Ask for Rocky. Because Rocky is not your average salesperson. Rocky is a whole experience. From the moment my husband and I met him, we knew we were in for something different. This man has grit, humor, warmth, patience, and the kind of knowledge that makes you feel like you are in the hands of someone who actually knows what he is talking about. And believe me, when you are making a major purchase, that matters. Rocky did not just try to sell us a sofa. He listened. He answered every question. He explained everything. He was patient through every moment of indecision, every comparison, every "wait, let me think about this," and every question we threw at him. And he did it without making us feel pressured, rushed, or like we were wasting his time. That kind of customer service is rare. Rocky worked hard to make sure my husband and I were genuinely happy. Not just happy enough to make a purchase. Not just happy enough to walk out the door. He wanted us to feel confident in our decision, comfortable with our purchase, and truly satisfied with our experience. And the humor? Absolutely unmatched. Rocky brought an exuberant warmth to the entire experience. He made us laugh. He kept things light. He brought personality into what could have easily been an exhausting shopping experience. He was professional without being robotic, knowledgeable without being condescending, and persistent without ever becoming pushy. There is a difference between someone who is simply trying to make a sale and someone who genuinely cares about the happiness of their customers. Rocky is the second one. By the end of our transaction, something unexpected happened. We stopped feeling like customers. We started feeling like friends. And honestly, that is the kind of connection you remember. Rocky is the epitome of what a perfect salesperson should be. He has the knowledge, the patience, the humor, the warmth, and the determination to make sure his customers walk away happy. He brings grit to the conversation, heart to the experience, and a genuine desire to make people feel good about the decisions they are making. So if you are heading to Sofa City, do yourself a favor: ASK FOR ROCKY. He will work hard for you. He will make you laugh. He will answer your questions. He will be patient when you need time. He will make sure you feel heard. And if you're lucky, by the time the transaction is over, you may walk out with more than a new sofa. You might just walk out with a new friend. Rocky, thank you for making our experience exceptional. You are one of a kind--and Sofa City is lucky to have you. And the value was not in the sofa set but in working with Rocky and changing our minds about salesman !!! The Prices fall within the competitor range but Rocky made sure he put his extra touch to seal the deal ! And that's no BULL "Winkle" lol read more

My mom decided she wanted to switch from her recliner that she's had for 7 years to a new recliner with the lift chair feature. She did some research online and decided that she would start with Sofa City as the first store that she would go to. Her original intent was to check out several different furniture stores then make her selection. We were greeted right away by Brent. My mom explained what she was looking for and he took us over and had my mom sit in several at different lift chairs at differing price points and offering different features on their remotes. He was so gracious offering to help her maneuver from one chair to the next due to her mobility issues. He was so personable, knowledgeable and pleasant that my mom decided that it was going to be one stop shopping because she found a chair that she was very comfortable in with the features she was looking for and added features of heating and massage in addition to the lift. And Brent was excellent. We were both so glad that he helped us and my mom is enjoying her new chair. read more

I'm writing this again because yelp place my first review in the "other" section. I will continue to repost this every time Yelp does this. Our family will never shop at Sofa City again. My wife and daughter went to Sofa City in early December '22 to purchase a sectional. They ended up finding one that met the criteria. I even picked it up that night without issue. We even purchased the extended warranty because the salesman showed them on the paperwork where it clearly states it covers pet damage. My wife mentioned we had an aging dog and holding her bladder may become an issue. The salesman said to not worry and circled the phone number on the paperwork and even drew a line to show my wife what is covered, and sure enough, number six on the list is pet damage. No worries, right? Well, fast forward to about a month ago. After some time, but still within the warranty period, a pet peed on a blanket, soaking it, and going through to the flat cushion where you sit. Before anyone knew what happened, the power recliner was set back to upright, getting pee on the cushion against the butt and lower back areas. After realizing what happened, I reminded them we have an extended warranty that covers pet damage, or so we thought. I mean, when a pet pees on a couch, I consider that damage. Man, was I wrong. The company providing coverage said that they don't cover urine smells, only stains to the top layer. We weren't concerned about a stain. It was practically clear pee. It was the inner layers and cushioning. Which again, we found out is not considered covered pet damage. WTHeck?!!! Then I called the store to ask if there was anything they could do to help us out. After all, we spent well over $2000 there. I even asked the store manager if he could simply refund the cost of the useless warranty and have our sectional piece fixed. It would have cost them about $179. He stated that's not how things work. He actually said that. Then I told him I'll put this dilemma on social media and he scoffed at me and told me to do it if I have to. Maybe not in those exact words, but, that's what I'm doing. I feel these people are completely incompetent to be in retail / customer service. My family's problem was of no concern to them. Never will I shop there! Hope you don't either. read more

Sofa City - Photo of Warranty - front page. - Furniture Stores Near Me - Springfield, Missouri

We had a salesperson named Shane. He was not pushy and was very personable and nice. We bought some furniture and he helped us take some of it home. He even helped take it inside. Which helped us out a lot. If I were you I would ask for help from Shane when looking for furniture. read more

Me & my husband have been looking for a new couch. Well we came into the store & was greeted by Rocky who was very personable, knowledgeable & funny. Long story short he showed us some different choices & we found the perfect fit in every way & got a great deal that worked with our budget. Today our new couch was delivered in a timely manner. The truest test of a new couch is finding the right setting & then falling asleep to break it in! Rocky is the go to guy when looking for that just right piece to fit into your home! Also thanks to Steve the manager for hiring an outstanding salesman who listens & is quite the hoot, LOL! Thanks Rocky! read more

Ordered a beautiful table. I added additional pieces so they held it until everything could be delivered at once. I have enjoyed the wonderful quality. read more

Sofa City - Dinning table - Furniture Stores Near Me - Springfield, Missouri

We wanted a top grain leather sofa sectional for our nightly rental and we found it here. The salesman we had worked with a couple of days earlier was busy but the store manager stepped right up and helped us with our purchase. They are even storing it for us for a couple of months until our nightly rental is complete. read more

Brey m. Was quick, efficient, and knew exactly what we needed at just the right price! He showed us a few pieces until we found the right one! read more

Leddy, my salesman was helpful, but not pushy! I told what I wanted, and what I wanted to spend. I left with a very comfortable chair, at a very comfortable price!! read more

What a wonderful experience! Felicia was so helpful and knowledgeable. They have a wide selection and excellent prices. Will definitely buy here again. read more

Both Led and Brey helped me through the enitre process and worked together. Led was not working the day I went back and Brey helped me but gave credit to Led. Both were nice and personable. read more

I've been going back and forth with the company about a problem with the middle seat tray coming down when sitting on the outside seat because of the weight pressing against the buttons. My little dog was almost crushed by the time I found the buttons. What of it were a child or baby? Their reply was "Don't sit so close to the center seat!" and brushed me off by saying I can contact manufacturer. The furniture is just over 3 months old. Very dissatisfied! read more

Selection is unbelievable and staff was exceptionally helpful. Jaedon went above and beyond assisting my mother in her selection of a new recliner. He explained the benefits and differences of the available options that fit her criteria. All staff was helpful and was able to arrange delivery within 48 hours. I could've taken it on the spot if I owned a truck!!! Delivery was a breeze and the company was able to remove our old piece within five minutes. All around fantastic service from being welcomed into the store to sitting in our beautiful new chair! Visit this store if you are looking for personal and quality service in addition to a vast selection of items you are looking for. read more

Roy, Chris and Steve were amazing! They were extremely friendly and easy to work with.

Roy was extremely helpful and everyone was so nice! He got us a great deal on both of our new sofas. I defiantly recommend this place and will be going back. read more

Sofa City - Furniture Stores Near Me - Springfield, Missouri

Great Service, Great Deals. Really nice people, I definitely recommend going to Sofa City in Springfield MO!

This store has a very good selection. Our salesman did all he could to give us what we liked for our budget. We still went over a bit but it's well worth it. We will be out next couch set here! Clean store. Staff was kind. read more

Extremely disappointed. It was 4:45pm & I checked their hours prior to leaving to see that they close at 6pm on Sundays, so I headed that way. I drove 25 minutes across town in hopes to find a dresser set for our new home to discover their doors were locked at 5:10pm. My partner and I had purchased a sectional here a few years ago and still love it, but this experience has left a sour taste in my mouth. This was an absolute waste of my time; Almost an hour out of my day just in drive time and I didn't even get to see what they had to offer. read more

We went in to the independence location in Springfield tonight and not One person greeted us, offer to help, Nothing! I just want them to know they lost a Large sale because I won't be purchasing anything from this store. And let's mention the showroom floor staff ( chic with long dark hair) yelling on the phone while sitting on a couch at her boyfriend who apparently kept hanging up on her! Super professional.... read more

Husband and I decided it was time to upgrade our living room furniture and decided to check out what Sofa City had to offer. We've dealt with Ashley Furniture in the past and had bad experiences so Sofa City was our first location. As soon as we walked in the door we were greeted by several employees, but we gravitated to the closest one who was Roy. Roy was extremely knowledgeable with what they had to offer for what we had in mind, he was not pushy and just a downright personable kind of guy. The whole experience was so pleasant and husband and I actually had a whole lot of fun shopping at Sofa City. For the past several years we always gravitated towards brown sectionals and knew we wanted something different so we started with recliners. We found two beautiful recliners and the absolute crazy thing was when we came across our new couch we observed that it was an exact match(material/color) to our recliners. So at the end of the day we ended up buying two recliners, a couch, ottoman, oversized chair, a table, couch pillows and an area rug. Roy Definitely made it a pleasurable experience and the store manager Steve was right there making sure everything went smooth. So if your looking for some new furniture in the Springfield area I HIGHLY Recommend checking out Sofa City where the price is right! Thank me later. read more

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I came in looking for a sofa, headboard, nightstands and kitchen table. I know it's called sofa city, but they do sell all of these products. Unfortunately their selection of everything is a bit limited, and the store must be under renovation I think as the inside was in a fair mount of disarray. Their prices were okay on most of their stuff, and we were able to find a nice kitchen table that they did have in stock at a reasonable price, but no luck on the rest of the things we were searching for. If they cleaned up the appearance of the store it would go a long way for their reputation I think, it as it gives the impression of walking through a used/discount furniture store. read more

Sofa City - Furniture Stores Near Me - Springfield, Missouri

The atmosphere here is just so welcoming! All the sales people know their stuff! You need to come check this place out for your new bed, sofa, or a whole house full of stuff! Highly recommend!! read more

We had been looking for a Sectional all over Springfield. We visited Sofa City and found the perfect one! The customer service rep was awesome, very personable and helpful (sorry I can't remember her name). They had a huge selection with great prices. The best part is we left with it and it was ready to enjoy the same day! I highly recommend you check them out. read more

Sofa City - Sectional sofa - Furniture Stores Near Me - Springfield, Missouri

We found our dining room set from Sofa City and our sales lady Felicia was so helpful. She helped us a lot on finding the right size and design we were looking for. Great customer service and reasonable price. read more

After going to Ashley furniture and being told all sofas would not be available until after 12-31 we went to Sofa City. They had what we were looking for great quality well made sofa. The salesman Dre was helpful, knowledgeable and let us look around without being pushy. We got a good price and two day delivery. Thank you Sofa City!! read more

Sofa City - Italian leather Sofa - Furniture Stores Near Me - Springfield, Missouri

The staff was friendly without being pushy. The floor was well displayed. Having the option to buy off the floor was the ticket for our urgent need. No ordering or waiting. They showed patience as we took time to make a purchase. Would recommend! read more

Got the tv stand home after driving almost 2 hours to purchase it and after we got it unwrapped we noticed the two deep gashes on the top. we tried contacting sofa city through facebook messenger and business phone multiple times. Finally we reached them and they said they'd give us a 20$ refund and send us a marker. We tried explaining to them that it was a gash and a marker would not help. The manager proceeded to argue with us and told us they repair furniture that way all the time ( so check yours thoroughly you may be getting damaged goods).. during the conversation the call was dropped. WE tried calling back twice and was ignored and hung up on.. go elsewhere. read more

Sofa City - deep damage on top of stand - Furniture Stores Near Me - Springfield, Missouri

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Sofa City does not stand behind their products. I bought a reclining couch about 10 months later one side of the recliner sofa was not matching up. I called Sofa City to let them know. Which the person I talked to acting like I was putting the out for them to help me. I had to first send Pictures which I did. Then they tell me that I will have to have a service tech come out. And pay 45.00. It took 4 weeks for them to come out. All service tech did was look at it and say he could order a part to see if that will fix. And he charged me 45.00. Now it is 3 weeks later I called Sofa City to let them know I still have not heard from the service company about the part. Sofa City could not even take the time to make a phone call to let me and information. Now a week later still no service tech and not contact from Sofa city I will NEVER shop at Sofa City again! read more

So satisfied with this experience!! Bought new sofa and love seat and the customer service is awesome! Felicia is very knowledgeable salesperson! And the store manager is so easy to work with! We highly recommend this store for your furniture needs! read more

Very poor customer service. I bought a couch back in Jan of 2020 and bought an extended warranty. When doing so I was told at any point in time I was to contact the warranty company if I had any issues. I did so back in December of 2020. After not hearing anything back I called the store. They got me in touch with the warranty company and come to find out the warranty is not what I signed up for and my claim would need to go through the store. The store then told me that it was my fault I was adivised wrong and the Store Manager Steve continually told me I was wrong on what his sales man told me and that they do not say for the customers to only contact the warranty company. I reminded him that I was only going off of what I was told and that if that was wrong I did not know. He was very rude and acted like as a customer I was at fault for their bad product. I would not shop here nor would I trust any warranty that they may have. Update:Steve called me back and said that the best they could do was $500 in store credit. While this is something my couch is destroyed due to being a poor product and it cost over $1200 originally. Update: Steve the store manager called me back and demanded I take down my review. He was very hateful and told me to either take my review down or else he was taking the in store credit away. He acted like he had really done me a solid by getting me the $500 instore credit, when that would not buy a new couch or even fix the one I have. I told him it was not coming down and he got even more disrespectful and kept saying that I better take down my review. I felt threatened and bullied. I told him it was not coming down and I would let everyone know how he has treated me and how poor his customer service has been. He has called me three times now and has had horrible customer service each time. I would not reccomend buying any furniture from here!!!! read more