My salesperson, Andy, was very helpful and knowledgeable. However, the delivery process was a…read morenightmare. I arranged for Saturday and the driver was a no show and cancelled AFTER giving explicit directions twice. Another driver came Monday and found the address with no issues. Sadly, the bed was damaged and refused. No one was available to bring a cord and advised it would be another week! The after-sale service was terrible. I expected a call from the manager by end of day Tuesday and it never came. I ended up cancelling and purchased the same bed and frame elsewhere and saved $700. The after-sale service is awful which made me question what would happen if there was a warranty issue.

Went in today was in the process of purchasing a queen size mattress and two bed foundations. The…read moresalesman Tanner was arrogant aloof and could not have cared less glenn the assistant manager was also terrible. Got to the point when I was paying for my purchase I was approved one of the lending programs was not Aware of the lending institution, even though I showed him where I was preapproved. You then told me they only use two lending sources, one of which I have multiple paid off loans with he literally rolled his eyes when he had to take a new application and I said enough is enough Got up and left and went right down the road to sofa city bought a better mattress and better frames and paid $2200 and was in and out and under 20 minutes. Will never buy from mattress firm again what a joke don't go into sales if you don't like working with the public and you don't like being a consultant and helping the customer, if you're going to be put off by doing your job, then find another job. Cannot believe the commission sales person would act like this.

We just bought a Temperpedic mattress and base from Bedding Mart and couldn't be happier!!! There…read moresales staff was extremely knowledgeable and made this process very easy. They did exactly everything they said they would do from the sale to the delivery of the mattress.

These guys were great to deal with. I went in with cash to spend (no credit card, check, or…read morefinancing) and they were willing to make a deal. Not only did I walk out with a king size mattress and box frame, but I ended up with a frame and two pillows because they gave me a discount for paying cash, unlike their competitors who were more expensive and refused to deal. When the weather got bad and they couldn't make their delivery date/time, they were very apologetic and sweetened the deal to make up for it. I'll buy from them again when the time comes.

We have purchased two mattresses from Beautyrest Sleep Gallery within the past three years. We had…read moreto file a claim for one of them, which was a bit detailed to complete the process but our salesperson, Nick, was a huge help. He apologized each time he had to request a bit more information and worked with us through the entire process. They honored our claim and gave us full cost replacement. Nick helped us make the right choice for our replacement with no pressure at all. He just wanted us to choose the one that best fits our needs. We have already chosen our next mattress from them and even though it was a warranty replacement we will still have the same ten-year warranty on the new mattress. We never felt pressured when shopping there as I did with some of the other places we shopped prior to choosing Beautyrest. Our son-in-law was a third-generation owner of a mattress company before closing it due to having to move and he was the one who originally recommended we shop at Beautyrest. I knew with his recommendation that it had to be a good company, and he was right!

They have the best customer service of any company I have dealt with for some time. Brian is…read morewithout a doubt the best and most knowledgeable sales person I encountered when searching for a bed and mattress. If you are looking for a quality product check these guys out.

My husband and I went into the independence street in Springfield, MO store just looking and…read morepricing out a mattress. Scott was our salesman. He was able to look up our current mattress and inform us that we are still under a 10-year warranty! It was a shock to us that we were still covered. Scott gave us information on how to submit a claim. 3 days later we got our approval letter with the full amount of what our old mattress cost us, so we could exchange it for a new mattress. Scott went above and beyond our expectations and was just extremely helpful and not pushy at all. We purchased our mattress at a different location, but going forward we will use this location, and ask for Scott.

Pushy and very shady tactics Will not give you prices in…read morewriting claim price is only good for today

I highly recommend **Denver Mattress** over Mattress Firm Superstore. After a terrible experience…read moreelsewhere, I went here and met **Tristan**. He's knowledgeable, confident, friendly, and not pushy--he doesn't hover, but is always available for questions. He directed me to exactly what I needed, made helpful suggestions, and made sure I got the best deal. I left with the perfect **Twelve-Pound Purple Pillow** (worth every penny!) and ordered a few extras. Great service from start to finish!

We bought a new mattress and base from there and they were so very helpful. I would recommend them…read moreto anyone not sure what kind to get.

In October 2024 I purchased a King Croft Barclay Hybrid mattress from Springfield Mattress for…read more$1500. After a couple months of use the wife and I could not get comfortable on this mattress so I contacted Springfield mattress on December 19th 2024 and they said to file a warranty claim and they would see what the factory could do for us as far as getting a comfort exchange. On December 30th 2024 we received word that the factory could not do much for us because it was not one of their Forever Beds. The next step was in store credit towards a new mattress. I went in a few weeks later to see what they had, got a couple quotes and decided to think on it since this was right in the middle of our son being born and the gentleman, I had been in correspondence with was not in the store that day. Jan 22nd 2025 I made the hour drive to their store on Glenstone and spoke with the guy I had been making the warranty claim with. I tried out several mattresses while there and ultimately kept coming back to the Forever Bed Palisade Hybrid mattress. I was told this was a step up from the mattress we already owned, made with their patented inner springs with a Talalay Latex comfort layer to boot. Latex is something the wife and I had been interested in trying for some time now so I decided go forward with the purchase that day. At check out I was told this mattress was $2900 plus tax so with our in store credit of $1000 ($500 less of original mattress purchase) the price out the door was $1900 plus tax and a free mattress protector. Gave the man my card and out the door I went. On the drive home though something felt off. I knew I had been on their website and seen the Palisade mattress for less than the listed $2900. An hour later when I arrived home, I got on their website and found the price to be $2754.99. This is $145.01 less that what I was charged in store. Ok now I have questions, and upon further review of the mattress's web page, it in fact does not have Talalay Latex in it, its made with Serene Foam. Now I am starting to really doubt the purchase I made. At 11:31 Am on 1\22\25 I emailed them for clarification, 2 hours after the purchase was made. At 3:41 PM I was contacted Via phone call to ask what the problem was. I explained to them I felt this was false sales tactics, I was not comfortable with making a purchase with them and wanted to be refunded so I could take my business elsewhere. I was reassured it was just a mix up, there are a lot of different types of mattresses and foams, there was confusion as to the model he was speaking about. It was also said the online prices are not always accurate because their website is not always updated to current prices. If I wanted to, I could come back in and try to find that perfect mattress. I was told they would need to talk to their managers because something like this has never happened before. At 3:50PM they called back and informed me there was nothing they personally could do and I would need to talk to the manager on Friday Jan 24th when he was in office. Jan 24th comes and I place a phone call at 9:52am and receive no answer. Understandable they could be with a customer. At 10:50AM I get a call from the manager saying his employee left a note and wanted to know what was going on. So again I explained the situation and was told he would need to contact his boss at the factory to get the order pulled and see if they could get a refund initiated. At 3:16PM I get another call to inform me there is nothing they can do, they will not\cannot give me my money back and I will have to purchase the mattress. This is a strong-arm tactic and I will not stand for this. They have the ability to refund money, they DON'T WANT TO. I told them I will be filing a complaint with the Missouri Attorney General's Office, which has already been done, and disputing the charge with my credit card company. Shame on me for not doing my do diligence before this purchase but as a farmer in Missouri I work entirely to hard for the money I make to have a corporation take it from me.

Stopped by Springfield Mattress at Glenstone and Bennett to check out their mattresses and am…read morepleased to say they had just what we wanted. Excellent customer service and great price for a Restonic Resonance firm mattress and box springs. Great warranty and comfort to know they are made at McKinney Bedding right here in Springfield,Mo.

I bought a recliner from Slumberland and I hadn't had it four weeks and it started coming a hole…read morestarted forming on the foot rest. At first they were very kind and said they would take care of it. They sent someone out and I thought they were going to fix it. A week later I get an email stating that the technician said it was normal wear and tear and they weren't going to fix it. I got a good deal on the chair. The saleslady was wonderful and other than the gigantic rip I love the chair. That's why three stars. Just hope nothing goes wrong.

I am a social worker for CPO and delivered 5 beds to two families today. While I am of course…read moreincredibly grateful, I wanted to take the time to talk about the EXCELLENT and SEAMLESS customer service I received from Charlie. I was to meet my delivery guy at Slumberland @ 415pm. I got stuck in a traffic jam at Walmart Pharmacy and was going to be late. I had spoken to Charlie earlier in the day and she was very nice then. I was very anxious when I spoke to her the second time and MY GOSH! She was so incredible. She was calming, understanding, and everything I didn't expect a customer service person to be. What a gem this employee is. I don't know what to say except THANK YOU. Thank you from me, from those families who will sleep on beds and not floors tonight. Thank you for making what was a stressful situation (because I was late) into a beautiful experience. Best regards, Noelle Caylor