In October 2024 I purchased a King Croft Barclay Hybrid mattress from Springfield Mattress for…read more$1500. After a couple months of use the wife and I could not get comfortable on this mattress so I contacted Springfield mattress on December 19th 2024 and they said to file a warranty claim and they would see what the factory could do for us as far as getting a comfort exchange. On December 30th 2024 we received word that the factory could not do much for us because it was not one of their Forever Beds. The next step was in store credit towards a new mattress. I went in a few weeks later to see what they had, got a couple quotes and decided to think on it since this was right in the middle of our son being born and the gentleman, I had been in correspondence with was not in the store that day. Jan 22nd 2025 I made the hour drive to their store on Glenstone and spoke with the guy I had been making the warranty claim with. I tried out several mattresses while there and ultimately kept coming back to the Forever Bed Palisade Hybrid mattress. I was told this was a step up from the mattress we already owned, made with their patented inner springs with a Talalay Latex comfort layer to boot. Latex is something the wife and I had been interested in trying for some time now so I decided go forward with the purchase that day. At check out I was told this mattress was $2900 plus tax so with our in store credit of $1000 ($500 less of original mattress purchase) the price out the door was $1900 plus tax and a free mattress protector. Gave the man my card and out the door I went. On the drive home though something felt off. I knew I had been on their website and seen the Palisade mattress for less than the listed $2900. An hour later when I arrived home, I got on their website and found the price to be $2754.99. This is $145.01 less that what I was charged in store. Ok now I have questions, and upon further review of the mattress's web page, it in fact does not have Talalay Latex in it, its made with Serene Foam. Now I am starting to really doubt the purchase I made. At 11:31 Am on 1\22\25 I emailed them for clarification, 2 hours after the purchase was made. At 3:41 PM I was contacted Via phone call to ask what the problem was. I explained to them I felt this was false sales tactics, I was not comfortable with making a purchase with them and wanted to be refunded so I could take my business elsewhere. I was reassured it was just a mix up, there are a lot of different types of mattresses and foams, there was confusion as to the model he was speaking about. It was also said the online prices are not always accurate because their website is not always updated to current prices. If I wanted to, I could come back in and try to find that perfect mattress. I was told they would need to talk to their managers because something like this has never happened before. At 3:50PM they called back and informed me there was nothing they personally could do and I would need to talk to the manager on Friday Jan 24th when he was in office. Jan 24th comes and I place a phone call at 9:52am and receive no answer. Understandable they could be with a customer. At 10:50AM I get a call from the manager saying his employee left a note and wanted to know what was going on. So again I explained the situation and was told he would need to contact his boss at the factory to get the order pulled and see if they could get a refund initiated. At 3:16PM I get another call to inform me there is nothing they can do, they will not\cannot give me my money back and I will have to purchase the mattress. This is a strong-arm tactic and I will not stand for this. They have the ability to refund money, they DON'T WANT TO. I told them I will be filing a complaint with the Missouri Attorney General's Office, which has already been done, and disputing the charge with my credit card company. Shame on me for not doing my do diligence before this purchase but as a farmer in Missouri I work entirely to hard for the money I make to have a corporation take it from me.

Stopped by Springfield Mattress at Glenstone and Bennett to check out their mattresses and am…read morepleased to say they had just what we wanted. Excellent customer service and great price for a Restonic Resonance firm mattress and box springs. Great warranty and comfort to know they are made at McKinney Bedding right here in Springfield,Mo.

ASK FOR ROCKY. SERIOUSLY. ASK. FOR. ROCKY…read more Let me save you some time: if you are going to Sofa City, Rocky should be the very first person you ask for. Not the second person. Not "whoever is available." Ask for Rocky. Because Rocky is not your average salesperson. Rocky is a whole experience. From the moment my husband and I met him, we knew we were in for something different. This man has grit, humor, warmth, patience, and the kind of knowledge that makes you feel like you are in the hands of someone who actually knows what he is talking about. And believe me, when you are making a major purchase, that matters. Rocky did not just try to sell us a sofa. He listened. He answered every question. He explained everything. He was patient through every moment of indecision, every comparison, every "wait, let me think about this," and every question we threw at him. And he did it without making us feel pressured, rushed, or like we were wasting his time. That kind of customer service is rare. Rocky worked hard to make sure my husband and I were genuinely happy. Not just happy enough to make a purchase. Not just happy enough to walk out the door. He wanted us to feel confident in our decision, comfortable with our purchase, and truly satisfied with our experience. And the humor? Absolutely unmatched. Rocky brought an exuberant warmth to the entire experience. He made us laugh. He kept things light. He brought personality into what could have easily been an exhausting shopping experience. He was professional without being robotic, knowledgeable without being condescending, and persistent without ever becoming pushy. There is a difference between someone who is simply trying to make a sale and someone who genuinely cares about the happiness of their customers. Rocky is the second one. By the end of our transaction, something unexpected happened. We stopped feeling like customers. We started feeling like friends. And honestly, that is the kind of connection you remember. Rocky is the epitome of what a perfect salesperson should be. He has the knowledge, the patience, the humor, the warmth, and the determination to make sure his customers walk away happy. He brings grit to the conversation, heart to the experience, and a genuine desire to make people feel good about the decisions they are making. So if you are heading to Sofa City, do yourself a favor: ASK FOR ROCKY. He will work hard for you. He will make you laugh. He will answer your questions. He will be patient when you need time. He will make sure you feel heard. And if you're lucky, by the time the transaction is over, you may walk out with more than a new sofa. You might just walk out with a new friend. Rocky, thank you for making our experience exceptional. You are one of a kind--and Sofa City is lucky to have you. And the value was not in the sofa set but in working with Rocky and changing our minds about salesman !!! The Prices fall within the competitor range but Rocky made sure he put his extra touch to seal the deal ! And that's no BULL "Winkle" lol

My mom decided she wanted to switch from her recliner that she's had for 7 years to a new recliner…read morewith the lift chair feature. She did some research online and decided that she would start with Sofa City as the first store that she would go to. Her original intent was to check out several different furniture stores then make her selection. We were greeted right away by Brent. My mom explained what she was looking for and he took us over and had my mom sit in several at different lift chairs at differing price points and offering different features on their remotes. He was so gracious offering to help her maneuver from one chair to the next due to her mobility issues. He was so personable, knowledgeable and pleasant that my mom decided that it was going to be one stop shopping because she found a chair that she was very comfortable in with the features she was looking for and added features of heating and massage in addition to the lift. And Brent was excellent. We were both so glad that he helped us and my mom is enjoying her new chair.

Great service. Nice selection, great value for what you get. Worked with my schedule and price…read morerange. Thanks Randy.

In October 2024 I purchased a King Croft Barclay Hybrid mattress from Springfield Mattress for…read more$1500. After a couple months of use the wife and I could not get comfortable on this mattress so I contacted Springfield mattress on December 19th 2024 and they said to file a warranty claim and they would see what the factory could do for us as far as getting a comfort exchange. On December 30th 2024 we received word that the factory could not do much for us because it was not one of their Forever Beds. The next step was in store credit towards a new mattress. I went in a few weeks later to see what they had, got a couple quotes and decided to think on it since this was right in the middle of our son being born and the gentleman, I had been in correspondence with was not in the store that day. Jan 22nd 2025 I made the hour drive to their store on Glenstone and spoke with the guy I had been making the warranty claim with. I tried out several mattresses while there and ultimately kept coming back to the Forever Bed Palisade Hybrid mattress. I was told this was a step up from the mattress we already owned, made with their patented inner springs with a Talalay Latex comfort layer to boot. Latex is something the wife and I had been interested in trying for some time now so I decided go forward with the purchase that day. At check out I was told this mattress was $2900 plus tax so with our in store credit of $1000 ($500 less of original mattress purchase) the price out the door was $1900 plus tax and a free mattress protector. Gave the man my card and out the door I went. On the drive home though something felt off. I knew I had been on their website and seen the Palisade mattress for less than the listed $2900. An hour later when I arrived home, I got on their website and found the price to be $2754.99. This is $145.01 less that what I was charged in store. Ok now I have questions, and upon further review of the mattress's web page, it in fact does not have Talalay Latex in it, its made with Serene Foam. Now I am starting to really doubt the purchase I made. At 11:31 Am on 1\22\25 I emailed them for clarification, 2 hours after the purchase was made. At 3:41 PM I was contacted Via phone call to ask what the problem was. I explained to them I felt this was false sales tactics, I was not comfortable with making a purchase with them and wanted to be refunded so I could take my business elsewhere. I was reassured it was just a mix up, there are a lot of different types of mattresses and foams, there was confusion as to the model he was speaking about. It was also said the online prices are not always accurate because their website is not always updated to current prices. If I wanted to, I could come back in and try to find that perfect mattress. I was told they would need to talk to their managers because something like this has never happened before. At 3:50PM they called back and informed me there was nothing they personally could do and I would need to talk to the manager on Friday Jan 24th when he was in office. Jan 24th comes and I place a phone call at 9:52am and receive no answer. Understandable they could be with a customer. At 10:50AM I get a call from the manager saying his employee left a note and wanted to know what was going on. So again I explained the situation and was told he would need to contact his boss at the factory to get the order pulled and see if they could get a refund initiated. At 3:16PM I get another call to inform me there is nothing they can do, they will not\cannot give me my money back and I will have to purchase the mattress. This is a strong-arm tactic and I will not stand for this. They have the ability to refund money, they DON'T WANT TO. I told them I will be filing a complaint with the Missouri Attorney General's Office, which has already been done, and disputing the charge with my credit card company. Shame on me for not doing my do diligence before this purchase but as a farmer in Missouri I work entirely to hard for the money I make to have a corporation take it from me.

We had a great experience with our couch delivery yesterday! Delivery was incredibly fast and…read morearrived within the same hour of purchase. They were also willing to work with us on the price and made us a great deal compared to the original tag price, which we really appreciated. The delivery team was very friendly and accommodating, and they even switched the direction of the couch for us with no complaints or issues at all. Setup was quick, easy, and stress-free. Highly recommend!

I am furnishing a new home and have been all over Springfield looking for furniture. The warehouse…read moreis about the size of two drug stores, or about the size of a Walmart Neighborhood market. There were about 20 different couches, maybe 10 dining room tables, lots of chair and barstool options, lots of bed frames. The style was a wider mix than available at most other stores in the area with both what I could consider grandma's style, to trendy MidMod stuff, with same glam pieces, some farmhouse style pieces. Prices were reasonable; similar to what you would see on Facebook Marketplace or OfferUp. I didn't find what I was looking for, but it is a decent piece to check before you spend more money elsewhere.

This is our favorite furniture store. Have furnished our living room entirely from here. The women…read morewho work there are helpful and polite. They will assemble your special orders for free. Highly recommend.

I had a great experience with this company. They worked with me to get a new washer and dryer that…read moreI hope will last many years. I had chatted with Shawn on Saturday and then went to facility Monday morning to purchase. I upgraded from my first choice and they worked with me to make sure they would fit my space. The units were delivered and installed that same afternoon. I have not yet used them but some relatives have the same machines which they really like so I feel sure I will like mine too. They were respectful, informative and easy to work with. I believe I got a good price.

After a terrible experience with another company I reached out to 417 outlet. Very glad I did…read more They were very responsive and delivered the appliances the next day. It could not have gone better!

I love Haden Long at Ellecor. She is great at decorating and her store has great options. If you…read moreneed help with interior design, definitely meet with her! She is very talented.

We were VERY disappointed with our furniture purchase through Ellecor. We have worked with other…read morefine furniture stores in Springfield (i.e. James Décor, Wheelers, etc) with very positive experiences. We found two Norwalk chairs were on sale and when I asked why, I was told it was a discontinued pattern. Shame on them for not declaring that damage was the reason they were discounting the chairs. Shame on us for not looking under one of the tags to find a 2 inch tear in the fabric on the shoulder of one chair. When asked about this later (after the purchase) we were told, yes, that is why they were on sale. No remedy was offered. This is NOT the kind of customer service we ever want to experience again. Our experience with other high quality stores is that damage is disclosed, not hidden - hence a damaged item was not purchased. Never again Ellecor. I caution you to be wary of any purchases at Ellecor.

What a cute little shop in the old town Springfield business district. It's not a huge shop, but…read morethey have some really funky stuff. If you're into vintage clothing than this is your shop for sure. The owner has a great sense of humor and is more than happy to hang out and shoot the breeze with you. The prices are pretty reasonable and I will keep coming back to find my next must have purchase or gifts for my hard to shop for friends around the holidays.

I purchased 2 pieces of dining room furniture. They are very knowledgeable about their products…read more Owners were very helpful In loading the furniture.