Everything Goes well IF you follow instructions and have the Required appointment! No appointment... long Wait! 2-4 hrs depending on how many show up WITHOUT an appointment Daily! 90% do not have appointment! Call the 1-886 number or Online! Follow instructions in life.. makes it easier! read more

Why don't they give us their full name? Denise L. needs a massive attitude adjustment. She clearly thinks she's better than us by the way she speaks down to us. And we were totally polite to her. I feel sorry for anyone who has to interact with her. The application wasn't for me, but she treated me like the animal that she thinks I am. I'm simply trying to help someone else. Somebody needs to sit Denise L. down and let her know that she's not better than the people she's dealing with. And one day she may trade shoes with the people she's disrespectful to. I've seen it happen. read more

After reading so many negative reviews, I was nervous to come, but I needed to. I made an appointment online and everything went smoothly surprisingly. Leticia was super helpful in counter 7 and made the whole process pleasant. I encourage anyone to make an appointment online and just show up with a patient & compassionate attitude and you may be surprised. The people who work there are just people like anyone they serve and are doing the best they can in a job where many clients are most likely coming to them stressed out and struggling with something. I also talked to a woman waiting who didn't have an appointment and was there because her card had gotten stolen and benefits somehow cut off. I think getting out of yourself and off the phone and interacting IRL with others waiting also helps the process go better. read more

What can I say? It's the social security office! Stand in line, get searched thoroughly for weapons on your person, take a number and get ready to sit and wait. But the staff are friendly and helpful and don't try to rush you out of there. I was as satisfied with the service I received from the federal government employees there on the occasions I had to interact with them face to face. read more

The Federal employee who assisted me was amazingly helpful and informative. I highly recommend US Social Security. I hope they manage to stay in business in light of the destruction Herr Musk is causing! read more

Ill equipped, unhelpful, ignorant , and dysfunctional. Only hope is to finally get seen in person.

We have to support this entity but what a difficult business to get any response from and to get answers from. Went down and waited all day without getting any information. On hold for 45 minutes on the phone and told there were no available appointments but "they would call me with 72hours to make appointment " but no such luck. Ugg!!! read more

Life savers. Good location. Good service and kind employees. I would recommend. Nice location. Good parking lot. Clean and secure.

Business hours clearly stated open until 4. There is a disabled senior citizen living in her car who only needed a letter showing her income. She was there at 3:50pm and the security guard wouldn't let her in. Another man came out to bar her way by spreading his arms wide and telling her to go online and get what she needs. They caused a delay to get her into an apartment by 2 days (weekend). Also, she doesn't have a computer, nor is she computer savvy. The weather tonight is in the 30s. Who are these people? Why is there no way to TALK to someone with authority in a STATE office? Who manages these people? Ugh! read more

Biggest waste of time ever. No wonder they need security only had one issue wanted for a hour still not resolved. Totally useless.

Get there early as the line forms quickly. Once inside my number came up in a short amount of time and I was helped by a friendly and polite gentleman. He took care of what I came there for and I was on my way home in no time. I was very pleased with the service I received. read more

I had to go to the Iron Bridge Social Security office to give them my new direct deposit information. I actually had a decent visit. The found the Security Team to be very pleasant and professional regarding their dutie and their approach with clients. The Social Security Employee had me feeling nervous and anxious. She did however get my information for my new bank account and I was able to update my address and phone number. Thank you all for a pleasant appointment. Sandra read more

I have had a wonderful experience with employees in the social security department. Im sorry I see others did not always get this level of service. I was injured by extreme overwork at my employer and had an absolute nightmare with treatment received from wa state labor and industries and the Hartford who was my company's disability insurance provider. The employees in this office were respectful and very helpful amd would even call me if I was about to miss a deadline or they saw additional benefits I could be getting. read more

Since our govt doesn't answer the phone, I had to go in...I wasted over and hour for an abrasive, arrogant customer disservice agent. I only needed to know how many years of substantial earnings I had bc the online form has years grouped together (xxxx-xxxx) and I couldn't tell year by year earnings. When I asked for a year by year earnings report so I could see what years count, the agent told me, "If the years are grouped toghether its because you earned the same amount for those years." OMG. HORRIBLE SERVICE- GROSSLY INCORRECT RESPONSE! read more

Toxic attitudes everytime I call. I get people demanding respect but giving none. Disrespect seems to be a job requirement. You ask for documents and they argue or refuse there existence ever supervisors. Melody is the worst supervisor I have ever spoken to. Wish I didn't HAVE to deal with them. read more

The rating is for all the staff who are kind and gracious but the place NEEDS more of them! The lines are insanely long, and some things you can't make appointments for (like getting our daughter a social security number) so we waited in line for two hours!! We actually came in the morning and the line was out the door, then left and came back around lunch and waited the two hours to be helped. They need a better system or just way more staff. Hire more people!!! read more

I was on hold for nearly an hour before my call was answered. The recording warned about the possibility of dropped calls..Two weeks later I got a letter that i wasn't approved for SSI. Reason: I didn't apply for it, and i didn't. I just wanted an appointment. Someone asked who was in charge of this office? Democrats! read more

TIFFANY TIFFANY TIFFANY IS THE WORST CUSTOMER REPRESENTATIVE I HAVE EVER DEALT WITH ANYWHERE EVER. called for an hour and a half and finally got through. She was so rude, unhelpful, wouldn't let me speak to a supervisor then hung up on me. Im not letting this go. I have already given bad feedback on this and im going to file complaints everywhere read more

They need to learn federal regulations better. They don't know how to do their job correctly and that is unacceptable. They are unaware their actions have life changing consequences. read more

My wife and I have visited the local SSA office once. We had an appointment for the visit there and got right in. The SSA officer (don't remember his name) was very helpful and we got everything done in that visit. The reviewer commenting on lack of SSA staff is right, as there was a line out the door as we arrived at opening time. In October 2019 through a phone call, Bruce of the Spokane office helped us resolve a mistaken income amount issue that was about to cause a cut off of benefits. He was kind and attentive and listened well, and after some fact checking he fixed the problem in SSA's records. Very pleased with the local office. Called the national SSA office and didn't get any help - just a lecture about what I did wrong (I didn't). read more

I did my application online, and I went into the office at 3:15 and was out of there by 3:35! Fast and easy!

Aside from the two security guards, who actually understood the concept of conducting themselves in a PROFESIONAL manner, today's visit to this particular location could make been a hell of a lot better. First, there was the short, scrawny, balding security guard with a massive Napoleon complex raising a big stink over leaving my plastic shopping bag of drinks and snacks (we are not allowed to bring food or drinks in the building) outside by the front door. He claimed someone MIGHT get nervous because they MIGHT think it's a bomb or something (I wish I was kidding) and call the cops or the bomb squad....what a nut job ! Then there was the condescending cow at window #3 was about as useless as a snowblower in July. Supposedly the medical record for my son (I was there to replace his SSN card) was not the RIGHT KIND of medical record. I strongly advise SSA to require all new hires to take a interpersonal skills training course. It may help to ensure that their staff show up to work with a more professional mindset. read more