Super helpful staff! Hamper me with my new social security card after getting married by walking me through the necessary steps

I had a very unpleasant experience at this Social Security office due solely to the conduct of the security guard at the entrance. I approached the building during active rain and attempted to open the door, as one would normally do at any public building. The male security guard stationed at the main entrance, who was shorter in height, stocky in build, with black hair, dark eyes, and dark skin, abruptly stepped outside, physically blocked the door, and addressed me in a hostile, authoritarian manner. There was no visible signage or clear instruction indicating that visitors were required to wait for the guard to open the door, and I had no way of knowing this beforehand. Rather than showing basic courtesy or calmly explaining the procedure--especially given the weather--the guard chose to be confrontational and dismissive. The interaction felt like an unnecessary power trip and was completely inappropriate for a public-facing federal office. I am giving one star due to the lack of professionalism, courtesy, and basic human consideration shown by the security staff. This experience was avoidable and left a very negative impression. read more

Social Security - No guard and no signs indicating to wait for the guard to open the door. - Public Services & Government Near Me - Roseville, California

I'm really concerned about the security guard I came in contact with that was working Monday Dec 7th at noon. He was guarding the door so my husband and I asked for assistance and before I could finish explaining to him why we were there he cut us off saying "get to the point." Maybe I could empathize if I was taking up time or holding up a line but there was no one behind us and I barely talked for 10 seconds at this point. I was appalled because we are not rude people and spoke to him with respect. I finished telling him anyway that I had to drive over there because he sent my mom away and her English is not good, he said they can provide translation for her over the phone and kept repeating that when I asked if they did not have one in person or anyone to assist her with calling if I can't be there next time with her. I've never met a person who has made me that uncomfortable especially since he works with social security office to help people who are in need. Please hire more patient and kind people. I don't want to be worried about my mom coming here by herself again. read more

I can't even begin to describe the experience with this office. I waited a month for an appointment. Then I waited an hour at the office. When I scheduled the appointment over the phone they told me I had to have an in person appointment. When I finally got called up it was "nope - can't help you has to be online" I have never seen such incompetence. No wonder our government is so messed up. They have no idea what they are doing there. read more

I made an appointment today 12/18 to update my social because i recently became a USC. My appt time was 9:40, came in at around 9:35, security checked our bags and got a notification that im for window 5. easy peasy! I suggest you set up an appointment first because sometimes they will turn you away if u dont have an appt. Experience was good! read more

Social Security - Ss office in cirby way - Public Services & Government Near Me - Roseville, California

They continue to mess up on my Ssi even though I send in the paystubs every month for my husband they don't seem to up from down even though I highlight everything. They owe me so much money for months because of there mess ups. I'm pretty much doing there jobs for them and they still get it wrong & still have to fight it it's BS, they need to get better workers they know how to do there jobs and aren't mean want to argue with you and everything else! They need to figure there vs out asap because this has been going on for months and I'm getting real sick of it! Wish I could give them zero starts at point I'm so pissed and fed up with them it's always something because they don't do they data right or anything so I have them fix it and everything else! read more

The security men are great. Chinese restaurant within walking distance. Office has good parking. read more

The staff are the WORST!!!! They are clueless, they are scattered brained , they are not qualified to do simple clerical tasks, they don't make any sense about the questions that they are asking you, not to mention the lies that they create pretending to be this or that , and wrote negative comments behind our backs!!!! , one clerk thought I was another person and was asking me questions who had absolutely nothing to do with me, it was addressed for a MAN and I am a WOMAN :( not only that she was completely out of her element, but she called me about five times with the same exact nonsense, this is scary!!! I complained about this person. I have no idea where they hire these people. It boggles my mind that our private informations run through their hands or not , because they are losing everything we send , or pretend to lose( how convenient it is... ;) ;) I had to mail my paperwork four times and she claimed that she never got them , YEAH RIGHT!!!!I went to the post office and had it sent registered requiring a signature as I knew better not to trust them at all. They are absolutely not trustworthy!!!!This entity need to be completely closed / shut down , as this entity is absolutely useless for most of us. It's a waste of everybody's time and taxpayer dollars I mean either way they're going to do what they're going to do and it won't be a positive outcome for us anyways, They're not for us at all...... this was the worst experience for the last two years of my life that I experienced, and I don't wish that to my worst enemy!!!! There is a lot of people who are very upset out there something is going to happen sooner or later, as the homeless population and the disabled population mental or physical are getting more multiples out there because of this entity doing civilians WRONG, shame on them! , unfortunately it's not going to get any better, it's going to get worse. I am wondering how they sleep at night doing what they do , but one day they going to have to face the only one who matters to face .....which is God Almighty , good luck shaddy staff people , you can be lying , being sketchy and so on, and doing all that to the people out there wrong , but you cannot fool God , that's all what we can count on people, , we can 't definitely NOT count on this Office. True fact, I plaid my case. . Shame on them! read more

I liked this location, it only takes 3-5 days to receive a new card and you can go straight to DMV with your temporary card to get a new Real ID after making an appointment online! Definitely convenient for newlyweds and wait isn't too long either when you come in the morning! I would HIGHLY recommend this location, customer service is amazing and my husband and I will continue to use their services! SYOY! :-) read more

Social Security - Sign outside! - Public Services & Government Near Me - Roseville, California

See all

1 stars only because the securities outside were kind... I read on their website that I need to make an appointment, so I called and asked for one, the lady who answered the phone said "Oh don't worry about it you don't need one just have your papers and walk in you'll be fine" I said cool, so we walk in and an hour or so in our wait they announce "if you don't have an appt we cant take you, so you need to leave" everyone was confused and I heard another lady say the same thing "what does that mean? i called and was told to walk in but now they're telling us they cant see us" I said yeah me too. So we stayed, 20 min later this woman calls us up, very rude, does not look apologetic at all, "you need to have an appt otherwise we cant see you" I said your own workers told me I don't need one and now after waiting all this time you're telling me to leave! "Yeah well if you choose to wait it will be another 2-3hours" I said sure we will wait.... 2-3h up and still nothing so I go to a window and ask "hey do you know how many people ahead of us?" "Idk do u have an appt? Oh no you don't even have an appt we are not gonna be able to help you, you need an appt" I said I was told to wait 2-3 hours then will be called "no all the appts have to be called first, then if there was time left we will call in the walk-ins" :l I have never been more angry and frustrated before... ridiculous for real! how come 3 different people said 3 different answers?!!! And I ended up having to call again... now mind you first time the lady over the phone asked me for my Social number when I simply asked "whens the closest appt you have?" She said "I need to know your SSN", im sorry im confused why do you need that to know when the next appt is??? Anyway i tell her "i dont feel comfortable" and she said (very aggressively) "maam i need that info in order to help you" annnd hangs up on me :))) and then i have to call again :)) as if the wait time is short, so now i find out you MUST to go to whatever matches your zip code, so if you stuck with roseville bc of your zip code and have to wait a whole month and half for an appt?! Yeah too bad you have to wait :))) hopefully they update their website so no poor soul has to walk into these places ever again... and the workers need some socializing classes bc daammm attitude!!!! read more

Most people dealt with were helpful, especially with advice on how to navigate future situations. Requested via a petition letter to release arrearages due to having had to wait so long for the claim to be approved (2 years of waiting). First was denied and a request for proof of having housing available. That was two months long and at a shelter which could have completely been avoided had my funds been released. Two steps forward three backwards. Everyone was really nice though. read more

This is for Caleb! She is the worst person that I have ever dealt with. I was simply asking a question about people that are legally blind get a different type of benefits with proof and she was so stuck up, she wouldn't even look at the paperwork that was printed out from SSI website. She just didn't want to admit that she was wrong. You need to be retrained or fired... your actions and the way you talk to people is very disrespectful and disgusting grow up. To the stuck blonde woman named Caleb that's never wrong... read more

The Social Security employee couldn't even do something as simple as updating my contact information. It's a real pain to call their 800 number, wait all day for a call back and realize that the social security employee you're depending on to update your information doesn't do a damn thing read more

The worker on 3/21/25 was very rude with me. They skipped my number by two numbers, then went to lunch. I figured I was next so I sat at the chair at the window, I knew I would be called. When she returned she asked me to move even though I told her that my number was next. She then called me number as soon as I sat down in a different seat and had an attitude with me the whole time, borderline argumentative. She should not be working with people. read more

I'm not sure why this place has bad reviews but I had a very pleasant experience. The security men were very nice,respectful and helpful. I didn't have to wait long since I had an appointment. Then at the appt everything was quick and all the workers were nice and helpful. I recommend this place. Thank you! read more

I have gone to this office multiple times in the past couple of years. Yes, if you don't have an appointment, you may have a long wait. Today, I had an appointment and the wait was minimal. Everyone I have had contact with has been professional and personable there. Government employees get a bad rap- and in this case - this office- they are dedicated public servants. A special thank you to Ms. Feathers and the receptionist at Window 10. read more

So I had to bring some forms in today because the lady working on my case sent my family a letter that I need to send all original documents in so I have no problem driving over there. Let me just clarify that and so I drove over there and as soon as I walk in, they asked to look at my purse and they see that I have pepper spray and they're like oh you need to remove this and I was like OK so I removed it and the guy like I don't know if that fit in there and I tell them they said I could drop it off today and the skinnier gentleman With his little wise. Comment says good luck sarcastically really what is wrong with people nowadays that they can't even be friendly. It's not like I wanted to come in there and then after that that was uncomfortable it's like I was told to come in here to drop this off and then You make that comment. Why is it nowadays that people don't know how to behave and can't be friendlier it seems like it's asking for a lot to have people be actually friendly not in this case I hope I don't ever have to come back to this location again very rude staff route security route all around That experience. Take it for me. Don't come here unless you absolutely have to. read more

I have called this office twice to get questions answered. Each time the wait was less than 15 minutes. The agents were friendly, helpful and knowledgeable. read more

Polite timely responsive helpful problem solved! Wait time less than fifteen minutes. What more could you ask for? Thank you!

Great staff, you can always find an answer to your question. I recommend, good place!

I went into this office in 2021. I submitted all the necessary documents to have information changed. Now in 2024 they say they cannot find those documents and I have to come in again, even though the fact that information had been changed in 2021 and they had to have the documents to do that and could not have without those documents. It does not make sense logically speaking, and inconveniences me yet again and as usual government does not have to make any concession for their own mistakes. read more

I was helped to get my Part A and B Medicare card. The manager contacted me right away when I left a message asking for a manger's help to expedite my application which had been taking longer than they said it usually takes. Thank you! read more

From the guard at the door to the lady who helped us. Applying for benefits was made stress less and fast. Thank you.

I don't know why this office has such a low rating because it is ABSOULETLY the best one to go to for all your SSA needs/questions! I went this morning (08-15-24) with a 10:30am appt and was in and out in 20 minutes! This place is clean, safe, and professional. The guards at the door don't act like petty functionaries and my in-person processor was brisk and informative. Everybody will tell you when you're doing something wrong, but hardly anyone will tell you when you're doing something right. The SSA office in Roseville is definitely doing something RIGHT!! Kudos to you ALL of you!! read more

I live in Citrus Heights. Thi location is much closer than Sacramento located . The staff was frienly and knowledgeable and friendly even though the offices are crowded , the selection of who is next to get helped went smoothly when you consider how many people are coming to Roseville from multiple cities such as Auburn, citrus Heights, Sacramento, etc. Ample parking but still the lot was crowded read more

My husband go there twice bring birth certificate, bring paper from pediatrician prove that my baby is mine because he was born in home but they reject to give a social security number and send us to hospital to get another paper that I'm mother and he is a father but even hospital don't understand what else do we need to prove if we have all necessary paper we need to get social security number for my baby. I will go to lower and sue them for discrimination us and don't give for our baby social security number. Plus we wait 3 hour in hospital and we still there and even doctors don't know what else should they give us to make us get social security number. read more

The Roseville Social Security office provides outstanding service! They were informative and professional.

They haven't paid me any of the benefits they owe me and every time I call there I get gaslighted!

Horrible service and they are rude like the stuff is coming from their stash!! Watch out for Elvira #415 her attitude is very un customer friendly and her supervisor #499 was absolutely no better and condescending. People like that aren't tryin to help they want you to beg them for services because they are the happy middle man! #powertrip until they need from another service. May karma be rampant and active !! read more

I really recommend Vatalii. He is amazing at doing his job and will answer any questions you got. Very professional, no irrelevant information. He took care of us in less than 10 minutes. Great worker. read more

Both the security guards and employees are rude when you try to ask a simple question. The wait time was long and the building was hot.

Very bad service , I dont find answer for my case on line the i call the brange wating one houre then when the pick up the telephone theu just closed the line. they weast my time without give me achancr to speek. read more

Clearly, a lot of people have had less than stellar experiences with this office, but I just wanted to weigh in to say that ours was the opposite. Everyone we dealt with was unfailingly polite, professional and knowledgeable. We went to the office expecting that it might take a little time to conduct our business but the time wasn't excessive. It can't be the easiest job, but we wouldn't know that from our experience. read more

Office opens at 9:00 but we came earlier at 8:30, because read that it can be line, so there were 5 people before us, we came in at about 9:10 they gave us number and we were waited for about 5 minutes to be called. They decided our question quite fast,the lady was helpful! I recommend to come earlier! read more

You, the person filling out the application is the CUSTOMER. After one minute I knew I could not talk to the agent who spoke to me. I asked her immediately if there was someone else I could speak with and her answer was no, she was handling the account. After two more minutes when she would not listen to me, she asked if I wanted to reschedule with another agent. The bottom line if you do not want to deal with their condescending attitude, you can get another agent. read more

I was worried about coming here because of all the bad reviews. My experience was amazing. Security guard was informative and helpful. The clerk helping me was also amazing. Guess it depends who you get. read more

UPDATE: they found the missing applications and processed them (four months later). One arrived with an incorrect number so I called in AGAIN to have them reprocess it. It arrived today and both the FIRST and MIDDLE name are now spelled incorrectly. I, for the life of me, don't understand how someone can't get fired for this sort of incompetence. read more

Was just there today to update some of my information, been there a few week ago too but my bad I didn't bring right documents. People are super helpful and super kind and nice, both time I feel very welcome and get good service, the security guys, people work in the windows, all nice nice nice. Today, it's hot outside and long waiting line, the gentleman works there came out and do a very good explanation and management, very impressed even it's busy but they do their best and provide an excellent service. Big shout and thanks read more

Incredibly rude staff. Maybe customer service training is needed. Security guard was friendly, the rest of the staff were awful.

I printed and filled out the form online and prepared to submit it. This place is open but you can only see the security guard. He won't answer any questions and let you go online. I have already filled out the form and let me deliver it to the local office. read more