There is plenty of parking out front. Two lines, one for appointments and one for walk-ups. I accidentally stood in the walk-up line (no sign) until I noticed a sign across the way for appointments. Security guard asks questions like name and if you have any weapons, then leads you inside. Metal detector then wait for your name to be called. They have a screen with window numbers and customer numbers, but it didn't seem to update. They just called my name and which window, like the DMV. The young lady at my window was terrific, very friendly and personable. I needed to change my address which you can't do online or over the phone. She seemed surprised that this could only be done in person. Yes, it doesn't make sense to me either, but probably for security? After updating my address, she offered to print out a current copy of my social security statement which was very helpful. Overall it only took about 15-20 minutes to get in and out. I definitely recommend making an appointment although I did it a month ago, so if you need something faster, you may just need to wait in the walk-in line. read more

Located in Long Beach, this Social Security office is one we pass by all the time when driving on Long Beach Blvd. Since most folks are involved with Social Security in one form or another, my wife and I knew we would need to stop in at some point. So with her mom coming to California, we figured it was a good time to stop into the local office. There were two waiting lines outside: one on the south side for folks with appointments and one on the north side for folks without. The line was for getting through security, and the security folks were prioritizing the people with appointments to make sure they made their times. We waited about 25 minutes outside, and then were allowed to go in (one at a time). Security is similar to airport (everything out of pocket, person going through metal detector). Once through, the people with appointments are asked to wait on the carpet to the side, and are called one at a time. This line moves fast. The rest of us used a kiosk to state the purpose of our visit (of course, our exact need wasn't an option so we chose something similar) and was given a ticket. Like the DMV, the ticket consists of a letter and a number. It is a large waiting room, and after a few minutes, we found some seats to sit. There are monitors stating the number they are serving, along with an announcement. In between, there were announcements stating that beginning in 2025, this location would only service appointments, and there would be very long waits for walk-ins. That turned out to be the case...we waited more than 2 hours after we got our ticket, and there was no indication that we had made any progress....the numbers are not called in order, but instead skipped around...numbers after us were called. The only reason I can think of why, is that this is one way to weed out the folks who don't have urgent business, and keep the people who would wait at all costs...but all it does is kick the can down the line. In the meanwhile, the no-appointment line outside continued to be very long outside as we left. The results were very long waits, and in our case, the inability to complete the task we wanted to do. But in our case, we were warned and now know more about the process. And for the most part, all parties were subdued and nobody was getting agitated. When we did get home, we tried to make an appointment via the given phone number. But with the backup, the phone number wasn't even taking messages...instead just giving a recorded message saying to call back later, and just hanging up. We'll just have to keep trying. It will be interesting to see how the process adjusts as the year goes on. Hopefully they can make the process to get an appointment more accessible (make it on-line like the DMV), and continue to move more things to self-service on-line. One thing that will never return is the ability to walk into the office as an elderly retiree, and get advice to navigate the government maze that is Medicare, Social Security, and OPM. You need to know exactly what you need. read more

The SS Employees do their job well given their limit resources. Hard working people interacting with so many people, some not very nice, in their daily encounters. Employees try hard to help, but they can only do so much! It's the antiquated system!! Nothing to do with the workers. They're human beings, just like you and me! One good thing, plenty of parking and in a good day the sun is nice to take in Make an appointment, if you can; otherwise, you'll be waiting inline up to two hours. read more

Prompt efficient service and a patient agent to deal with after someone tried to change my social security direct deposit

They changed drastically. They no longer take you in without an appointment and encourage you call. When you call, you can stay on the phone for literal hours and in my experience, no one ever answered even with the 120 minute wait time to set an appointment. Truly disappointed. read more

Very helpful and fast. I was pleasantly surprised by the genuine kindness and accommodation that I received

This is a government office. It does not warrant a review. It is what it is. Needed help. Got it.

Call to make an appointment. No walk ins allowed . 18882562631 this is a nationwide change. Don't bother waiting. Call ahead or online. Www.ssa.gov read more

I had called the national number for SSI, was told I couldn't set an appointment, then I called local number. They set me up for October appointment, two months, this is August mind you. I went today early, opened at 9, no appointment. Was treat like a king. I was out of there in 30 minutes. I Wana thank Ms Chea for being sooo helpful. I hope all the staff has her personality and helpfulness in serving other customers as she was with me. Again thank you!!!! read more

No line .. everyone was nice I didn't have an appointment but they told me to go home and that they knew I could do it on the computer. Guess what I did thank you for the suggestion. read more

Just be early and prepare to line up. Doors will open and security will let you and your party in accordingly. Go through bag checkin and detector. Then off to checking into the system with or without an appointment. I went twice without an appt and made it out within an hour. Just be patient. Bring a book with you read more

I showed up on a Wednesday afternoon without an appointment. First, friendly security guards greeted me and screened me. Secondly, you check yourself in through the kiosk and get your number. Lastly, someone will check you in before you enter their clean spacious waiting area. Less than 25 minutes later, Mrs. Garcia helped me with what I needed. And just like that, I'm a whole new woman with a new last name! I'm surprised how quick this process was and how clean, quick and efficient this place operates. Thank you! Friendly reminder, treat others how you want to be treated and you'll have a great experience! read more

Every time I need to go to the Long Beach office I've gotten right in. Staff is helpful and I'm usually out in half an hour. The place is clean and good security. read more

Amazing guards Amazing Staff everyone is on point especially that one guy Cortez . Shhh sh shh

Went to the SSA Office on a Wednesday morning. Here's how it went: 8:45 arrived (15 min before opening). 15 people in the outside wrap around-the-building line ahead of me. 9:00 they opened the doors and the armed guards started letting people in about 4 or 5 at a time (about 30 people in the line at that time). Had to pass through a metal detector a lot like an airport screening. 9:10 I was in the building and through the metal detector. I got a number from a machine that asked basic check-in questions. 9:15 I got screened through the check-in window (#1) and went to sit down waiting for my number to be called. 9:20 my number got called and I went up to one of the numbered windows (#7). 9: 30 Paperwork was done. 9:33 In my car heading out (noticed only about 4 people in the outside line at that time). Overall... much better than expected. read more

I called DPSS to get a replacement BIC card they told me to call SSA and they told me they don't do it either they been giving me different numbers to call and still no help it's now week 2 called over a dozen numbers still no help I guess I go without a BIC Card read more

I know that Social Security generally gets bad reviews so there's no point in just adding into that... but my experience was so atrocious that I have to write this. PARKING & LOCATION // Parking is not too terrible if you come at the right time. That may be the best thing about this place. The location itself is in this tiny plaza but there is construction happening EVERYWHERE around here. It is almost impossible to get here without the traffic. WAIT // The wait here sucks. Everyone knows this. We got here around 9:30am and we didn't get inside until 11am. The wait is horrible and it is clear that no one who works here even cares about that. SERVICE // The service here is also terrible. I understand that Social Security isn't an exciting area, but it is crucial to many people's lives. The workers here are aware of the long wait and frustrating process but no one seems to care. OVERALL // 0 stars It is amazing how terrible this place is. read more

I recently got married and changed my last name, so I needed a new social security card. I printed and completed the necessary forms at home in advance, gathered the required documentation, and arrived at this Social Security location with no appointment. At 9:30am on a Wednesday, the wait to enter was about 30 minutes. Upon entry, your bag is searched and you go through a metal detector. You then use a self serve kiosk to enter your information, and communicate the reason for your visit. The machine prints a receipt with a number, and you wait for it to be called. I waited about 15 more minutes. Ms. Rodriguez was very sweet, and completed the name change in minutes. She told me that my new social security card would arrive in 2 weeks, but it only took 1 week! A nice surprise. I dock one star because this area is pretty scary, and security guards did nothing about the aggressive tweakers outside. I definitely felt unsafe. read more

Top class service by all personnel today , understood about the wait but that's normal . I commend all staff for their loyal service dealing with the public . I was so impressed by you all and I thank you all for that service . read more

I have been here over two hours now. I went online and was told to call their 800 number. I called their 800 number and was told I have to come in. It looks like most of the people here, have been here as long as me. Security had their hands all through my purse. THEY NEED GLOVES... yuck read more

I pleasen visit..... a courteous and respectful treatment. The safety procedures in place and the organization speaks highly of this office. read more

absolutely the worst experience of my life. my mother is manic depressive, schizophrenic! she's been transported from facility to facility county to county, like livestock‼they cut her benefits which led to medi-cal cutting her off as well. ive been getting the run around for the past several months trying to get a simple interview to help my mother. these people are so unprofessional and have absolutely no empathy for anyone. ive done everything asked and provided documentation. yet likely due to my appearance havent made a single stride in making progress. my mother is slowly dying. while these federal workers aka welfare recipients do nothing about it. this is absolutely disgusting‼ ill be releasing audio and video of theses incredulous encounters on my website... the behavior and prejudice is down right sickening.... read more

Worst customer service I been waiting for some to pick up it's been a hour and 40 minutes so I just hang out this how you treat people with disabilities read more

To be honest we were expecting an all day affair to change our last names after getting married on our social security card. We went on a Friday around 10:30 and we were all done and out the door by 11 Everyone was super nice, efficient, and everything was well above our expectations. Just do your research online before hand on what materials you need to bring with you, fill out an application ahead of time and you should be good to go read more

Yes, I know! I am becoming the fan of this office and its employees. When people treat you right, you need to acknowledge! Here I am acknowledging and giving gratitude. The security officers both are polite and welcoming, of course professional because they are doing their job. Today I had an appointment at 2 pm. I don't know with home. I was on my way and Mr. Cervantes called me to say he was early and happy to do the appointment on the phone. When he realized that I was almost there, he gave me clear instructions where to go and what to do. I took the day off for this appointment and I am glad I did. Mr. Cervantes explained everything thoroughly to me and even helped with things I didn't even think about asking. Professors, caring, patient, knowledgeable, what more can anybody ask for? Thank you again Long Beach Social Security Office and thank you so much Mr. Cervantes for caring and treating me as a human and not as a number. read more

I got a letter saying I was going to get $1,200. + more this month instead that is all I got so the 3,200.00 usual amount never came. I called and called got disconnected 4 times waiting on phone to los angeles office never got thru all day. Day 2 I am trying Long Beach busy for last 2 hours. Fed up! read more

It's horrible now. You mail in a request and wait weeks to hear ANYTHING - NOTHING! I was on the phone for 90 minutes until they disconnected me! Trump and his virus have sure screwed up SSA! read more

10am Appt...Called for at 10.01am...Ms Myers at Window 12 was fantastic...Competent and clear with info;answered questions,and was genuinely interested in me as a Person,notjust another number...She I s a credit to the Office,and loved her Blue/Brown Braids read more

I came here yesterday to change my address and I did not have an appointment. I arrived late, about 3:00 pm. I read the previous reviews and was dreading it immensely. Parking was fine, no problem finding a parking place. Went inside and through security, the security guards were very pleasant helping to direct me where to go. I waited about 20 minutes before my number was called and I had a very pleasant female worker take my info, can't recall her name but she was a very pretty Latina young lady. The whole experience was a positive one. I was very happy I took care of my business. Also the gentleman at the first window was very pleasant and helpful because I did not know to take a number, first time here and I was extremely nervous probably from reading the awful reviews. read more

U know.. long lines, slow service; but the person i dealt with was veryyy nice. Although she didnt know what she was doing in the beginning n kept asking me for papers that i already gave (long story), eventually she realized her mistake and everything was fine. She was very nice the whole time even when she thought I was wrong n didnt know what i was talking about! I was there for more than an hour mostly waiting for my turn n it wasnt that busy (around 11am) but as soon as my turn came i finished in 15 mins (including the time wasted on the misunderstanding in the beginning)! read more

I like this SSA office. Though you need to have an appointment nowadays, its okey, I think SSA staff provides better service this way

Horrible experience, just like most other government entities! Almost two hours before I got to speak to someone, and they put me right back in the queue because the employee didn't want to hear any details and didn't have time. I felt like I was treated very poorly and like the employee did not care. The 2nd employee was a bit better, but also felt like he did not want to be bothered by my requests. Shame on you SSA! It's a shame your employees will not go above and beyond and do their jobs! They could use some hard earned lessons in customer service as I am sure they wouldn't want to be treated that way if they were in my shoes! read more

Be advised: Horrible security guard by the door. I believe his name tag said Garcia. Rude! Unprofessional! And disrespectful! He teats people like crap. Discriminating prick that treats customers like criminals. On the other hand, the lady who helped us out window #13 was very helpful and professional. Answered all of our questions and took her time with us. read more

Amazing how clean and protected by guards with guns, the process was easy and painless

At 8 a.m. there were 20 people in line. By 8:50 a.m., 10 minutes before opening there were about 60 people. There are two armed guards who screen entrants thru a metal detector. They do one person at a time and are very efficient. Most people entered as if it was the first time they'd encountered such a screening, delaying the line considerably as they remove metal objects from their pockets. The screening process is very slow as a result. Plan on standing on line for some time if you arrive late. I had my number called and was assisted by a reasonably pleasant worker and I was out of the the office in under 25 minutes. read more

This was the worst experience. I made an appointment 3 weeks in advance and came early with all my paperwork and 3 questions. The clerk, though friendly, could answer none of the questions. She referred me to an interviewer in the back office and said I would be next up. For the next hour I watched people be taken in ahead of me. When I repeatedly and courteously asked why, I was told the interviewer was busy. When I finally gave up more than 1 hour after my appointment and said I needed to reschedule, the clerk told me to call the 800 number and start all over again. Incredible. Save yourself endless aggravation and go to another office where someone cares and can answer a question or make a decision. After 3 weeks, a total waste of my whole morning. read more

Got here at 2:45 p.m., (15 mins before the office closes.) wait time: 2 hours, with no appointment. I was worrying that I would need to get come back the following day. There was a Hispanic lady asked around our needs (reasons for the visit). She is kind and very friendly. half of the number had been called and no one answered. people...(sigh)...be responsible please. The interviewer(young Asian lady) was very friendly, patient and efficient. overall impression: staffs are helpful and friendly. read more

Over 1 1/2 wait and I had an appointment. I need a replacement card to apply for the RealID. Typical government office.. California better pick up their game if the RealID is gonna be required for travel.. read more

The new shorter hours make the wait long and insufferable! Waited 30 minutes in the hot sun just standing in line to get in. Then after security check, you get your number and start the 3 hr long wait. Oh fun! But wait, there's more! The new shorter hours also make the staff impatient halfway listening to you and halfway god knows where. They are overworked and they showed it. After all of that time they got my info wrong and managed to blame me for the mistake with threatening letters. So I have to go back but trying the Lakewood office next time. Will post comparison. read more

I went to this ssa office on a Tuesday at 2:40pm I was surprise it was not busy I got out less thank 10 minutes the rep that help me was mr uy he was nice read more