I have been trying to do a name change for the past 2 months and they do not answer their phones or are never open to walk into their office. If I finally get somebody on the phone they are very unhelpful and just tell me to "call back later." Such a simple process has become such a headache. read more

The worker that helped me is utterly brain dead and useless. I cannot believe someone so incompetent can work in an office of high importance to citizens. My birth certificate does not match my social security card (I have 4 names that complete my entire identity) and my SS card is missing one of the names, only showing 3 of the 4. I was trying to update my SS to match (for DMV purposes) and this idiot told me that I had to go to court, before a judge, and legally drop the missing name to match my SS card. Can you believe this idiot??? She was WRONG of course and she should not be working in an office where she is giving wrong advice to customers. Unbelievable! I literally had to refrain from punching her in the throat. read more

If I could give negative stars I would. What a joke this place is. A room full of people waiting for hours and most windows close while workers go on break. Out of the 5 window and 1 office only 3 employees helping people. It's better than the Anaheim office. Beware your in store for the same treatment as DMV only worse. At least you can make an appointment read more

Made appointment then came in to submit for my Medicare. Pleasant meeting, walked out in 7 minutes. Bureaucratic of the modern world. Thank you. read more

Horrible. Doors were locked super early and would not answer their phones. It wasn't near closing time yet I couldn't get a hold of them.

Just called the Brea location today to discuss my permanent disability claim and why it was declined. A very unpleasant woman took my call and said that I could reapply on line! I have a pile of paperwork three inches high! I talked in person to a Brian Anderson on several occasions about the case and he was going to handle it. Every time I've called and attempted to set up an appointment, the guard dogs on their end thwarted me and when I'd leave voice-mail for Anderson, I never got a response. Today that woman said to REAPPLY on line! Say what?? What about those poor SOBs that don't have the net? I guess they just fall between the cracks! What the hell do they pay these clowns for?? This female wouldn't even divulge her name! If you should call there between 10 and 11 AM, you'll probably get her! GOOD LUCK, you'll need it! If it were possible to post "0" stars I would! It's readily apparent that these people are not here to help you but to vector you elsewhere! read more

I walked in at 10:20am on a Tuesday to a full house and grumbled at the other yelpers. In and out in 30 minutes? Yeah right. Why do you lie to me??? Oh how I was wrong. Without an appointment I was in and out in 40 minutes. It looks like there's only 2 staff working in front but they have a huge room in the back with maybe 10 more workers. Not only that the security guard was really nice as well as the lady who helped me apply for an additional card. Just bring your smartphone and surf the net for a spell. I got my card within a week. read more

Came here at 3:45 on a Tuesday to get a new card. according to yelp, they close at 3. but i checked the website and even called to verify that they closed at 4. *update.. i changed the hours as they appear on yelp* Walked in, was greeted by a security guard. Nice, I've been to a few other offices, Pomona + Alhambra, where the guards are not so nice. He greeted me and showed me where to sign in on the kiosk. I waited for about 5 minutes and was called to a window. I was done within 15 minutes! The man who helped me (wish i knew his name) was friendly and helpful! Everyone here that i encountered was friendly and helpful. No complaints at all about this location. read more

So glad I read the YELP reviews before deciding which SS Office to go to... These people are great and I was not expecting much considering I didn't even have an appointment. I waited less than an hour and was helped by a very knowledgeable and polite young man who took the time to explain things to me and not make me feel like just another dumb old lady. He gave me options and sent me on my way feeling that I'd accomplished my goal. Compliments to the entire Brea office and keep up the good work read more

I somehow misplaced my Social Security card, so I went to the Brea office for a new one. Everyone was cheerful, and helpful. They took care of my problem quickly. Thank you!!! read more

went early afternoon on a Monday for a name change and was in and out and home in about an hour. Service was great!

You go in register at the keyost, take the number and have a seat. So easy. Everyone is friendly. The wait wasn't long at all.

Impressed! We figured we would make an appointment over the phone, so called the standard number. After staying on hold at least 20 minutes ("next available wait time" when calling the standard number to make an appointment, stuff), we decided to just take our chances and head on down, the office was maybe 5 miles from our home. Pulled in, found a convenient spot to park, still ample space out front and this was 11:30 Friday morning. Went in, figured out the sign-in Kiosk (wait until a confirmation beep after EACH separate digit entry of your SSN), we got our number and waited. Our wait time was maybe 15 minutes, in spite of how many folks were there when we entered. Our number came up, we went to the assigned agent, she was EXTREMELY helpful. We had a situation where online registration for my husband's "My Social Security" account could not be completed at home, so she took us in hand and, after we explained all the details, got it taken care of! We were jazzed, my husband's account was created and confirmed! That is why we went, and that is what we accomplished. I have no issues coming here and waiting to do more business. The office is clean, the agents are cheerful, smiling, pleasant and ready to help, it really did make our day to have this done!! Thank you Brea SSA!! read more

Shoutout to Amy who has attended to my father today. She is very nice and helpful, and answered some questions not even related to today's visit. There were a lot of people ahead of us and although we had an appointment, I expected for us to be called later than the appointed time. Surprisingly, we were called at our scheduled time. read more

I recently got married and had to change my name. Going to this office location was a great experience. I went on a Monday morning and only waited for ten minutes, and I was done. This place is a must if you're on a time crunch. read more

A great experience. Understandably busy and customer flow managed very well. Very friendly. Visible staff ownership. "The staff really want to help you." Thank you to all that work at this office. Note: I have visited this office on two occasions. read more

went over brea office to apply for my wife SSI Card, this friday There are tons of people in SS brea office and front of us, lots of people, too We think It takes at least 2 hours to apply it but, It takes 40 minutes. because, the service officer work so fast and friendly They do their best We are very happy Thanks read more

I would like to express my dismay by how I was assisted by a Hispanic lady here. Her name is "Campos". She greeted me very rudely looked very irritated and eager for me to just get out that's how I felt. after I was done she went on break maybe that's why I was treated that way. I have questions which she did not entertain and care to answer. Her tone sounded irritated. She also didn't even bother to ask how are you and how May I help you. She just looked at my filled application and started typing no words to care and ask and talk to me. Whenever I tried to ask She just repeatedly said your new card will be mailed to you in 10 days. "Again your new card will be mailed to you in 10 days". Very impolite I felt super disrespected when I tried to just get some clarifications. I felt offended while she was working on my case she talked in Hispanic with a co-worker. She doesn't want to answer my questions but talked with a co-worker while attending to me. I don't want other customers to experience how I was treated. basic respect and courtesy should be extended especially if you are working in this field. read more

Very easy to find once you drive into the parking lot. I walked in, without an appointment, around 1:30 on a Tuesday, to submit a form for a new SS card. I checked in on the kiosk that was immediately to my left and a number on a piece of paper popped out. I walked over to the waiting area and as soon as I sat down my number was called! Hooray. There were other people waiting but I'm assuming they had to wait longer for more time consuming services. I spoke with a nice young lady and gave her all my paperwork and was out of the office in less than 10 minutes. I probably won't ever need to come here again but I'd definitely recommend this location. read more

I went to the Brea location to visit the Social Security Admin office. As you all know, these public offices are a disaster and it may take you an entire day to get you someone to assist you. The workers/employees are not any better. Most social workers aren't the nicest people to have an encounter with. I was in today and had the pleasures of speaking with a social worker named Ms. Gurrola, let me tell you, this lady was prenominal. She was sweet, friendly, attentive and explained everything very thoroughly. She was patient and kind and walked me through the process. I have never had such a positive experience at a government agency let alone with a social worker! Great service from her, she is excellent!! read more

In and out in 18 minutes. Read the great reviews so we skipped the Riverside and West Covina locations and opted to go here instead. My wife and I came in for a name change and we were both processed and out of there by 9:29 after arriving at 9:11. Very pleasant employees. read more

I've been to this office four or five times, and am pleased with their wait time. Get there before the doors open, and you'll probably only be there a half an hour. However, when I needed to know exactly what I qualified for as my monthly amount, I have received disturbingly different answers, one that told me I'd need to work 2 years beyond the time I was counting on! I recommend going more than once to check on your answer. read more

Got here on a Friday at 9:13am with 14 people ahead of me, obviously with no appointment. I left at 10:47am. You have to wait outside so bring a hat and water in this warm weather. Ample free parking. Nice staff. No complaints! read more

Today I went to this office for a name addition. Ramirez helped me and I thank him for his kindness, competence, and explanation of the process of my transaction. He made my visit a positive experience even though I was expecting it to be more difficult. I would definitely recommend the Brea location for any Social Security needs. read more

The staff was awesome, quick and efficient. I went on a Tuesday at around 2 PM without an appointment but I was in and out of there within an 45 min. I went to go change my name and I thought it would be a difficult process but the clerk was so kind and even congratulated me and was asking questions about my wedding like how many people if I enjoyed myself and so on. Great place to go! read more

I went there last week, it is a Very bad office , impolite and he didn't do my request.

Came to the office without appointment at 2:35 pm Tuesday. I was the first one in the waiting list. Waited for 5 minutes. Then I was called to window #1. Within 5 minutes, my application was entered by the official and received by the system. I am out of door with a copy of application happily at 2:45. Friendly and Efficient Service! Could not ask for more! read more

I was there on Tuesday morning hoping to be done within 10-15 minutes like what the other yelp reviewers have posted. Unfortunately it is not the case here. Beware of the long line of about 45 minutes outside the building to get the number and a long wait time over an hour after i get my number until they help me. Please disregard other positive comment that said it is a short time. This place has been packed due to all the positive reviews on yelp about the short wait time. Everyone from different cities have been coming here now. Expect about 2 hourish total time of being there. On the positive side the security guard is very nice and helpful. Once I get called it is pretty quick. I have my form ready and have all that they required for me to have with me. I think the duration of service will depend on what you are there for. read more

Came here to change my last name since I recently got married. I was in and out in 15 minutes!! I thought I was going to waste a good hour on my day off but luckily I didn't have to wait long at all. read more

Camw in for a replacement SS card and as the other reviews suggest,this place offers a speedy process. Enrique was the staff member I dealt with and he was as pleasant and kind as you could hope for. I was in and out in 40 minutes. read more

I've been to their office in Whittier and comparatively this office has an extremely short wait time. I needed to change my name and was in and out in less than 30 minutes. read more

I drove all the way from corona because the SSA website said this place closed at 7pm. But when I got here at 4:30 they had actually closed at 3. Thanks alot read more

My daughter was born in a birth center, so we had to go get her a social security card on our own. Not only did the woman tell us she couldn't help us (turned out to be a lie, another employee said she could have helped us, she just didn't want to deal with it), but she proceeded to tell my husband that "people should just have their babies in hospitals". Absolutely disgusting and unprofessional. She shouldn't be working at the SSA. read more

My hats off to the Brea Social Security office. I've been there 5 or 6 times during the last year. By luck I was always called to window 2 ( Ms. Campos). I can't say enough good about her. She is extremely knowledgeable, friendly and helpful. When she says she is going do something, she does it including calling me back after my visit to inform me of the status of our claim and what is going on with our issues. She has always gone up and beyond her call of duty leaving me with a smile as I was leaving the Brea SSI Office. I hope that her superiors see this post because if there ever was anyone that deserves the Employee of the Year award it should absolutely be her. Ms, Compos, Thank you for all you have done for my son Matthew and I. You are the best and nicest person I've ever work with in any type of business. I just wish there were more people like you in this world! Thank you so much, Ronald & Matthew Bixler Fullerton, CA read more

This is the closest social security admin. In my area the only problem people come here smellin like asses and looks like they just woke up wearing pajamas seriously if your gona visit a government facility please make your self lookin decent and wear proper attire for god sake lolz read more

They make you wait 2 hrs and then tell you dontvhave what you need to do what you need to get what you need PS don't call the 1-800 number to find out what form do you need because they're wrong 2 hours of my life wasted and Social Security people are never nice read more

Walked in without an appointment on a Monday afternoon to change my name and order my new card. Was in and out within 10 minutes and the lady that assisted me struck up conversation and was so sweet. Really made the experience so pleasant. I was seriously surprised by the efficiency and customer service. I don't plan on making a trip back anytime soon, but wouldn't be too sad about it if I come back to this office. read more

It gets crowded with long waits (30 minutes) during the late morning hours, but the workers are nice even the security guard. Also, the restrooms use keys so you have to borrow them from the security guard's desk. read more

I had to take my Mom here the other day (she is in her 80's) The staff was extremely courteous and helpful and took care of us right away. I was dreading going to a government office, but gladly I was mistaken. Great job SSA! read more

Very good customer service. The staff is friendly. New self check in system saves lots of time