I was pleasantly surprised by this morning's visit to the Whittier Social Security office on Greenleaf. The Security Guard was professional and polite, the facility - including the restrooms - were clean and well maintained. Our appointment happened EXACTLY on time. And best of all, Ms. Gutierrez was professional, kind and took care of our questions quickly and competently. It was a great experience! I hope you all are as lucky as we were! read more

Efficiency is the name of the game here--provided you make an appointment first. The self-check-in kiosk gets you in the queue, and I was genuinely surprised by how quickly my number was called; I think I was finished in under 20 minutes. The highlight was my agent, situated in the far corner across from the security guard. He was a complete professional--patient and incredibly helpful. The security guard, however, seemed to have a bit of an attitude, which was the only sour note in an otherwise seamless visit. Great service from the office staff overall! read more

Social Security - Waiting area - Public Services & Government Near Me - Whittier, California

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Must arrive to appointments on time!! Parking not too bad. Small office but with appointment, can get business done in a timely manner .

I walked into ss office and was not aware of the appointments only rule. The lady at checkin told me as of November 1st there will be more changes. I said ok and she told me to check in anyway. I got my number and sat down. After 3 mins my number is called. A tall RUDE man, shouting my number 4 times like hes impatient and angry. I walk up to him and he asked what was the reason for my visit, I started to explain and he started yelling at me and wouldnt let me explain, he was extremely rude. I asked have i done something wrong? He said the lady at podium said something to him. I told him, shes the one that told me to check in. She stood behind me watching me as I checked in. Then he shouted "I'M DONE, NEXT!!!!" How did this office turn into such an awful disrespectful place. Im wondering if this is the same mean person everyone is talking about in the reviews. His name is Gigglon or thats the name he gave me. He said he is the SUPERVISOR. As I walked out of the SS office, 3 people approached me telling me how this man yelled at other elderly patrons and they walked out crying and upset. Its not ok to treat people like this. This Gigglon man should not be working there and talking to elderly people this way. Its not ok. read more

I highly appreciate and recommend Mrs. Jackson at the Social Security office in Whittier, CA. She is a very attentive lady and with a smile she helps you with your paperwork. Thank you Mrs. Jackson for your kidness with the the elderly. I appreciate you very much and I wish you the greatest success as a professional in your future life. Aprecio y recomiendo mucho a la Sra. Jackson en la oficina del Seguro Social en Whittier, CA. Ella es una señora muy atenta y con una sonrisa te ayuda con tus tramites. Gracias señora Jackson por su inegualable trabajo y buen trato a las personas de la 3era edad. Aprecio muchisimo y la deseo los mas grandes exitos como profecional en su vida futura. read more

Short wait time with appointment. Efficient and pleasant staff. Took care of us very quickly. read more

I visited the office to change my name and received my new social with my old name. That was a total of 3 weeks wasted. I went to try to have them fix their mistake and they refused. Now I have to make another appointment and wait another 3-4 weeks. Train your workers better, now you're costing time and money. read more

the overweight security guard that's seated at the social security administration office in whittier it's so rude he needs to understand that the people that come in here as are sometimes senior citizens he speaks with an authority like he's a lapd officer doesn't give a chance for other people to explain what they're there for and needs to be evaluated. read more

Bad customer service. I went to the social security office. When I got there, I saw people waiting in line. While waiting one woman told me that she had to wait 5 hours on the phone to make an appointment, and another lady said she had to wait 4 hours. There were several people that didn't have an appointment at all. When they open the door the Supervisor and the Security guard said that anyone without an appointment had to go home and call the customer service line and make an appointment. They would not see any of us. I told him that the wait times on the phone were long, and he said no, they're not that long. I told him one woman waited 5 hours, and he said no, that's not true. Then the security guard a man named C. Mendoza said, "Just be mindful." I don't know why he felt he had to say that. I told the security guard, this is very poor customer service, and he said, "if you want good customer service, go to Starbucks." There was no sense of empathy, no sense of caring, no sense of understanding. No one likes to go to the social security office, people go because they have no choice and they are in a need of help. Most people are elderly or disabled, and they are treated so badly and disrespectfully. This is just not right. I ended up going to a different social security office in Montebello, and they were kind enough to make me an appointment in the office, so I didn't have to wait on hold for hours. Why the Whittier office couldn't do that I don't know. The Whittier office needs customer service training, especially the security guard. read more

Suddenly there is no walk ins. Rude security guard hands me a paper to "make an appointment for replacement ss card, I walk back in explaining that I was there to turn in paperwork, he continues to not let me ask a question, talking over me and says "I'm done with you" now I'm with my disabled son, and I cannot believe that they would have someone so rude and un empathetic working as the first person you come in contact with. I'd love to have his manager phone number. read more

I had a question about my husband's part B medicare. The majority of the communication with the personnel was positive. It can be cumbersome dealing with government agencies. I know first hand , as I am a recent retired civil servant. I spoke to Miranda this morning. I would like to acknowledge her professionalism and willingness to assist us with our concerns. It goes without saying she is an asset to the SSA- Whittier Office !! #Disclaimer- my personal experience#. read more

I just don't understand how the federal government can't uptain my medical records??? I don't understand how they can keep taking a piece of your paycheck. Every paycheck? And when you get sick, they pretty much want you to be dying for you to collect from your own s.s. But yet we ship out trillions of dollars to other parts of the world. Not cool. Just An American that loves my country. read more

Just a shout out of appreciation for Ms.Navarro for her help today . I had a scheduled call from this local social security location today. In fact, her call was 15 minutes early ! How about that ! She helped tremendously in navigating the needed information to fill out the forms and helped establish an account online too. Thank you !!!! read more

There's a security guard as you walk in greets and tells you where to sign. The gentleman that helped me was very informative and answered ALOT of my questions. Waiting time was maybe 20- 30 min tops! read more

Located in Uptown Whittier, this location serves nearby residents as their go to Social Security Office. Upon entering, there is a self check in kiosk (available in English and Spanish). If you need further assistance, there is a security guard that can help you with additional questions. Once you have signed in, just wait for your number to be called and/or popped up on the TV screen. There are plenty of seats available in the well air conditioned waiting area. Aside from having multiple windows open with customer service reps, there are additional cubicles in the back for further assistance and privacy. My work has brought me to this office at least three times now. Each time that I've been here, all the staff were helpful and patient. They are very accommodating to whatever needs you might have. Not to mention, this office is very efficient. I have never waited more than 5 minutes to see someone. If English is not your first language, or you just feel more comfortable in communicating in another, free interpreting service is available. All you have to do is call and make arrangements with the office. The following languages are available for free of charge interpreting services: Arabic Armenian Cambodian Chinese Farsi French Greek Haitian Creole Hmong Italian Japanese Korean Laotian Polish Portuguese Russian Spanish Tagalog Vietnamese Deaf/Hard of Hearing Call 1-800-772-1213 Hours of Operation: Mon-Fri 9:00am to 3:30pm Parking: Plenty of 2 hours street parking available. You can also park in the parking lot, but most of the time it's filled since it is shared with Wells Fargo (also located in the same building). read more

Social Security - Public Services & Government Near Me - Whittier, California

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Easy online process for name change. I was given a confirmation number and I had to come in office within 45 business days to complete my process. Walk in to office, was asked to wear a mask and check in through a kiosk. Once check in, I had a receipt printed and within 15 mins I was called in to see an agent. Lady helping me was extremely nice and friendly. Got a copy and was told I would receive my new card within two weeks and I got it about less than a week since my visit :) read more

This is the best office to go to. Always very nice and helpful and never a long wait if you make an appointment.

As soon as I came in the security person was very unprofessional , he must be more polite with people and most because there are older people that need help, also when people approach to him , he is very sarcastic , he must remember that he is working there because us , we pay his salary read more

No bike parking. I was turned away by security. Nothing safe and secure and sociable here; should be called Unsociable Insecurity Office. The guard embarrassed me and suggested leaving my bike outside where there was no secure attachment possible. Leaving the bike in the area he indicated even if locked would possibly break ADA. I asked him if he would be responsible if it were stolen since no lockable place was visible, he said no and said something about it being too hard and insisted I go away. I was embarrassed and left crying and very sad, not just for me but for anyone who needed Social Security who might encounter a meany to turn them away - bus, car, wheelchair, bike- we come seeking and should not be turned away without viable solutions. I returned another day after the heavy rains and cold days abated. Meanwhile, I remained unemployed and in need of a new card. How bogus to mess with people's ability to live with these types of power trips! I attached my bike to the stairs rail. See photos. Hardly ideal or safe for everyone. The City of Whittier would help us all if they required all businesses to provide bike racks. Two weeks later, and it was indeed weeks for me to schedule another visit, when I returned and used the stairwell, there was no on-duty guard. Odd. Do they need a guard or not? No guard was there during my entire visit. Is this guard who scares away people part of the 17 trillion deficit? Federal facilities prohibit bicycles as sporting goods. Guys, my transportation is not a stationary exercise bike or a baseball bat. From that standpoint, can I bring in my bike helmet and bike gloves? Those are "sporting goods," too! There was ample space to have brought my bike in without blocking aisles on the first visit. Better yet, put the office on the first floor and add a bike rack. It isn't like I can go to Vons if Ralph's doesn't have a bike rack. Congress people, are you scared of bicyclists? Might they live longer? That must be the problem. I never heard of a bike bomber...maybe they are common somewhere On the bright side, I was without an appointment but handled my affairs with the clerk in less than 15 minutes. read more

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The minute you arrive security already barks orders on where you should stand there no seating for elderly outside mind you . My only complaint is with their front security at the desk. He should be re trained to work with the public. His actions suggest he should work in a prison camp instead. Almost got a citation for my sons tablet volume was too loud and not on silent mode which was not intentional and not loud at all. Someone needs to fire him. Plus this whole situation could have been handled in better way if he only had some manners and respect! Come next week to file a complaint against him. read more

BAD COSTUMER SERVICE! I'm 19, was trying to get my daughters social security card. When I got called up the lady wasn't even in here office I had to wait 10 min for her to get there and she was extremely freakin rude had a nasty ass attitude . I cussed her out cuz why tf not lmfao. don't let these low life's who work for the government and hate their jobs treat you like your nothing. There just miserable:) read more

Went there twice. No wait for the first time. One minute wait for the second time. Staff helped us both times are nice and helpful.

Due to covid they are not opened to the public. I highly recommend calling to speak to someone. I did and the lady was very helpful. She got me scheduled to go in. I was in and out within 10 minutes read more

Sometimes I find myself in weird and interesting situations. I wonder to myself why would I go to a Social Security Administration building? Than it dawns on me that I am coming here for a reason. Yes what reason might that be? Well because I think someone is using my SS...oh man am I screwed is what I was thinking. While looking for parking which wasn't hard to find. Park anywhere on the street of Greenleaf Ave. It is really pretty much close to the Wells Fargo Bank. Soo recently I have been in the world of hate..I feel like everyone has been against me from the start but than I come here and my first thought was that it was going to be a really really long line, like the DMV...nope it was short and really quick. First thing you do is sign in at this kiosk and than after that you sit down on these uncomfortable chairs and wait your turn. Someone on the left side of the window will call your number out. Sigh of relief the person that helped me was really informative and also helpful. He did make jokes to make me smile and feel a bit like things will be alright...hopefully they will be that is all I hope for. For this building and the employees everything was fast and very efficient they know what they are doing! read more

Doors opened before 8 am. The security guard was pleasant and respectful! As soon as it was 9:00am 5 windows opened and one door. All FIVE WINDOWS! My buddy in line was there less than 2 mins amazing! I've been to the office in Santa Ana, Anaheim and Long Beach. By far this was the best location with ready to work professional and customer friendly government employees. Yes you read that right GOVERNMENT employees. It might help to fill out forms online and if possible make an appointment. I'm here to change my name so you cannot make an appointment for that. I'm not sure what it's like mid morning or afternoon but as far as early morning this place rocks. Note: the rep that helped me was quite and didn't make any small talk with me. I guess that's fine since I need him to concentrate on getting my name and address correctly on an important document. Checked in at 8:58 and left at 9:28. (During my wait the security guard did get a bit snappy with customers who had vision impairment and language barriers so I edited my review and rated 4 stars instead of five.) read more

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I received a letter from SSA and tried to call the phone number provided. I was then instructed to go to the website. This was a joke. I tried to sign in but could not remember my password as it has been a few years since I was there. Then I tried to sign on and clicked "forgot my password". This took me to some questions which I answered and received a message that I could not be found and had to create an account. I then filled out all of the info and was told that I already had an account. I was stuck in this and could not go anywhere else. I then called again and tried to talk to a live person. After being on hold for 1 1/2 hours, I received a message that the office was now closed and to call back during business hours. read more

Don't get me wrong, I only waited about 20 minutes to be called but I had a bad experience. As you enter the office, you are required to obtain a number from the kiosk machine after providing basic info. Well, the machine didn't print out a number for me. When I told the security guard he answered "memorize the number," with a rude tone of voice. When I was called in, the lady who helped me out was even more rude! I sat down, with a flat affect and tone of voice, told me what she needed for my name to be corrected on my social security card. I sat for about 15 minutes in total silence. After 15 minutes of awkward silence she finally spoke, "your new card should arrive in no more than 2 weeks or less, have a nice day." Im only giving them 2 stars because of the wait time. I understand, people have bad days but man, the customer service was horrible!!! Way to represent Whittier's community slogan "ye ol friendly town!" read more

This location is currently closed!!! We came over but it wasn't open. However, we called the number and they were able to help us quickly and efficiently! Highly recommended. read more

it is really hard for me to give this location a good review, for the reason that it is such a horrible place to go to. you always have to wait a huge amount of time. the people that work there (for the most part) are very rude. (though, i'm sure they are rude because they deal with rude people all day...when you are rude, you get a rude vibe and put one off that is contageous.) read more

Social Security - Ssa office - Public Services & Government Near Me - Whittier, California

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Quick, fast, easy as long as you have all your paperwork. The hardest part was finding this place. But once u do it's super easy.

Came to the Whittier Social Security Office last Monday. We were assigned to a most efficient young lady, Mrs. Castelar. She not only answered our complex questions but gave suggestions and was so helpful! Contrast this to the Glendora office we went to about six months ago. We spoke to a woman who we found out has worked there ten years. She could not answer most questions. We asked "if Social Security doesn't know, who would know?" Her answer was I don't know. Sigh! So glad we decided to try a different office, Kudos to Mrs. Castelar! read more

My wife today went to this office. She came back all stressed and up set. She told me that she waited for about two hours to be called and all this time she witnessed a security yelling at people, putting them down and at the end he harassed my wife because she is a first generation immigrant. She said he talked to her very rude and kicked her out of the building but my wife did not do anything wrong. My wife says this security looked very aggressive and she was afraid being around him. I read some reviews here an I see that many people complain on this security but for some reason no one wants to do anything about it. Having this security destroys a reputation of this office. I personally told my wife that we are not going to that office again under any circumstances! And know that if I would over there with her, this security would not allow himself to harass my wife. Obviously he attacked her only because she is miniature young woman, while he is a big rude man. Last thing is that, when people go to a government institution they do not go there for security to harass them because they are first generation immigrants, and if this security does not like his job he can easily consider other job opportunities that do not require communication with people. read more

Went here last month for a last name change. Went around noon. Hardly no one there. Fast and friendly.

I came here because my name changed and I needed a new social. (If you're familiar with the situation I went through with WPD then you know how important it was for me) Anyways I arrived right at 9:00 when they open and there was people already sitting inside. The security guard was soooo friendly!!! He stood in front of the door and explained to everyone that we can't have firearms, pocket knives, (go figure) or pepper sprays. I asked him if I could grab a number before I left to leave my pepper spray and he said yes. The service was very quick and there was plenty of seats, from first glance I thought there wasn't going to be enough lol. I was literally in & out of there within 20-30 mins, it was super quick! I would highly recommend you coming here for your needs. Don't let the bad reviews discourage! Come and see for yourself! :) read more

I had lost my social security card and was putting it off until the last minute. I walked in at 9:30am on a Tuesday before thanksgiving and walked out by 9:40am. It was quick, easy and everyone was friendly. There is a parking structure on the opposite side of the bank if you can't find street parking. The offices are located on the corner of Greenleaf and Wardman. read more

I rarely have pleasant experiences at any government facility but, I love this place. I went for a replacement SScard. I didn't wait long. But the guy that helped me was so adorable. He was playful and silly with my daughter. He humored her and was patient because she wanted to handle the transaction. I'm a sucker for customer service. Love this place. read more

Everytime I go there I see certain employees that yell at people who are old and can't understand good English. Gosh is it this ssa office the only one that threat people like trash or is it all of them? read more

I came here without an appointment for a replacement ss card and was out within 15 minutes. Easy peasy mac and cheesey.

This place is great ,although hidden in the back of Wells Fargo Bank, staff here is super helpful and friendly. I went on a weekday there was no wait, was in and out in 10mins and got my stuff done. I recommend this location. read more

Update: 03/30/17 Today I was finally able to resolve my issue with my name change. I went to the Norwalk office and they were able to help me by correcting the error the person at the Whittier office made back in January. To clarify: You are able to hyphenate your middle name and maiden name when getting married. There is NO rule or regulation saying you can't. Being a nurse I need all my documents (drivers license, social security card, etc.) to match. And just because the person at the Whittier office decided on his own that I couldn't hyphenate my name, he caused me so much problems with the nursing board and a lot of back and forward phone calls and explainations. So to the person who gave me a hard time at the whittier office (male, bald, african american, with broad shoulders, who worked at window 1, on Thurday January 26, 2017)..... Thank you for being incompetent! --------------------------------------------- I want to give this office No stars! This incident happened in January of this year. Horrible customer service. I recently got married and had my name changed. I decided to hyphenate my middle name and maiden name, which I was told was not going to be a problem when my husband and I went to fill out our marriage certificate. So after the wedding my name was changed on my drivers license, which matched my new name on our wedding license. So when I went to this social security office to have my name changed on my social security card the person who somewhat helped me was rude and was actually no help at all. He decided on his own that I couldn't hyphenate my middle name and my maiden name. After requesting to speak to a supervisor, his response was "They're busy". When I asked what was the reason I couldn't hyphenate my middle name and last name, his response was "You can't do that". So after asking for an actual reason the man became even more irritated and asked me how I wanted my name on the card. Neither choices matched what was on my drivers licence or marriage license. So instead of trying to talk to someone else. I chose one of the options he gave me and decided to deal with it another day. There was no point in trying to talk to him or to anyone else at this office since I already noticed how rude and unpleasant the other staff members were to the other people needing help. read more