The worst service, I spent 4 hours to get help and they told they don't do SS Card replacements for…read morewalk in you have to make an appointment... they should say that on the web page of before to avoid the waste of time. They don't care about your time or you! And very rude to explain! The worst office!

They are very helpful. Went to change my name and was in and out with what was needed. I also did…read morethe application online before so it went faster.

I walked in with my daughter and although there was a line, the process ran smoothly and quickly…read more Everyone was friendly, helpful and knowledgeable.

We have been waiting for over 3 yrs to get my wife's APPROVED Disability check. NO ONE returns our…read morecalls. Going to the Walters road, Pasadena, TX office is an all day nightmare with no result, just more delays.

Most unusual thing, this branch of the government does a good job! Went in, quick and easy, made…read moreto pleasy. Oh that everything pertaining to government worked this well.

I had a very frustrating experience at the Social Security office near 290, where security was…read morehandled by Paragon Security. As soon as I walked in to update my status from green card to citizenship, one officer, who I couldn't identify initially, was extremely rude. He kept demanding what I needed in a condescending way, making me feel small. After I got my ticket and checked in, I was called to the window, and that same officer started yelling across the room, in front of everyone. I asked him why he was being so disrespectful, but he just escalated. After that, I tried to speak to another officer, hoping to get a supervisor, but he also refused to identify himself at first. Eventually, he gave me the last name Menendez, but again, he didn't want to offer any proper help or respect. Both officers acted with the same aggressive attitude for no reason. I was just trying to get the service I needed."

If I have to go in here one more time they need to pay me…read more Now this time it was quick I was even surprised. But I only needed them to fax a document to my files. And the fact that it was not a Monday or Friday (busiest days)

I had an amazing experience here the staff was very friendly but the security officer really made…read moreit seem like I was being held at some military boot camp and he was a very angry military boss man that yelled at people and told them to get off their phone or he would kick them out

Ok, to start with, let's be honest this is a government office and as in most cases nothing happens…read morefast. My experience and my advice. Get there early!!! Don't come late!!! Book a predetermined appointment time Restrooms are quiet. Security keeps things in line relative to help, order, and quietness. You will be seen in order based on why you're there, not, who got there first. The lobby ( holding area ) is clean and organized. Parking is adequate. The people there are helpful and knowledgeable. ( yes, I know you want to talk on your phone or play loud games. Or talk loud, but it echoes in there - be respectful). All in all, it was a dull life sucking experience, but that was to be expected. Better than going to downtown Houston for sure. Find a new friend and chat to pass the time. Or, brush up on your Spanish.

If you are doing ANY type of replacement card (name change, address, etc) you MUST have an…read moreappointment. They will not accept walk ins even if the agent is available.

I visited the Houston SSA office off the North Freeway (I-59) seeking a replacement Social Security…read morecard. I brought extensive identity documentation, including a certified birth certificate, school records, immunization records, and receipts from the Bureau of Vital Statistics. Despite this, I was refused assistance and denied the opportunity to speak with a supervisor or office manager, without clear explanation of what was missing. Security and law enforcement were involved unnecessarily. I want to note that the responding police officers, especially Officer Rodriguez, acted professionally and respectfully. The issue was the SSA staff's lack of communication and refusal to provide reasonable assistance. I hope this office improves customer service and access to supervisors for individuals seeking help.

I've been calling for months, the hold time was 6 hours, which is ridiculous. No one has called me…read moreat all, I have mobility issues, and can't stand in a long line outside, in this crazy hot weather. A drastic change needs to be made with there procedures. We need help, and nothing is being done

I have had no difficulties dealing with the Social Security and getting my disability yes at first…read moreit was hard and I had to apply three times and go before the judge but since then it has been smooth sailing if you're really in need of Disability, I would encourage you to follow the steps Set in front of you and don't give up, there's always hope

You shouldn't have to have an appointment just to see someone to change your account information.read more

This agency was very helpful and supportive! I plan to visit the Social Security office soon and…read morelearn more about Lufkin and surrounding area! Who's got the fishing hotspot?