Ms. Lowe took great care of us! We had Medicare issues and questions that she helped us with!…read moreThe walk in was very efficient as well!

The person at number 36 at the social security office was very very rude. When I came at sat down I…read moresaid "hello" and greeted her and she didn't say anything. Whenever I sat down, she also asked for my Identification number and when I tried reading it to her, she rolled her eyes and and looked disgusted and shakes her head, and said " No I AsKeD fOr YoUr ID CaRd" and then I said " I'm sorry, I didn't know, I was just trying to read it to you." That threw me off and my anxiety shot up and I set a boundary, I just closed myself off and just answered with "ok", and yes and no's because I guess she's taking everything out on me and I am just trying to get some important information done. So after it was done I told another worker to please not put me with number 36 because she was very rude and I definitely complained. Next time I'll just try to do everything online.

Yelp wants to know if I would recommend the social security office... I'm not really sure if anyone…read morewould really RECOMMEND it, but it's kind of a necessary chore sometimes. ¯\_(ツ)_/¯ My visit was a one of those necessary chores. We were having an issue with putting our son on our taxes, and thankfully we finally got it sent in because I made an appointment on February 22nd, but the soonest appointment was APRIL 20TH! Two months later, and 5 days after the tax cutoff day. Even though we got our taxes done, I still needed to fix the problem. I was dreading the appointment because I didn't want to spend half the day waiting to speak to someone... but thankfully my mom is a gem who was willing to babysit so at least I didn't have to bring an unwilling toddler with me. Others weren't so fortunate. There were several children who were not happy to be there, but their mom's were champs and over all, it was pretty tame in there. My appointment was at 10 AM. There weren't very many people in the waiting area when I got there even though the parking lot was mostly full and there were a few people standing outside in a line. It turns out they were just signing in with the posted QR codes. I scanned the QR code, went inside, and checked in on my phone. Then I needed to scan my phone at a kiosk to get a receipt with a code. I sat down and was relieved that there were maybe 15 people total waiting. After 5ish minutes a lady asked if anyone had an appointment. Me and one other man raised our hands. She sent us both to a window and I was extremely happy that I was going to be in and out in a jif... so I thought. I told the lady what was going on with my son's social and what I needed to do and she literally told me that she wasn't good at that so I'd need someone else to help me. Umm... 'scuse me? Well okay then... So she tells me that I need to fill out a form for the next person. I explained that I already filled it out online and she said that they would need it on paper as well, so go ahead and fill it out again. Again... what? Okay, sure. I sat, filled out the form, and waited. And waited. And waited some more. After waiting an hour, nobody was at her window so I asked her if I was sent back to the back of the line. At this point the place was filling up, so waiting was becoming a bit less pleasant. She said that I was sent to the back of the line because I didn't have an appointment. I informed her that I DID have an appointment. At 10... She looked me up and looked my son up, saw that I had an appointment, and said that someone would be with me in a few minutes. I sat back down and was called in less than 5 minutes. The man that helped me was pleasant and kind. I was out of there in less than 10 minutes from the time I sat down with him. This tells me that I could've gotten out of there by 10:30 had there not been confusion with the first lady. Could've been a five star experience. I will forever make an appointment though... unless I can't wait 2 months for assistance.

I walked in with my daughter and although there was a line, the process ran smoothly and quickly…read more Everyone was friendly, helpful and knowledgeable.

Went in today (with an appointment) for a name change and was in and out in 20 min…read more They open at 9am, line forms ahead of time. An officer comes out to tell you which building it what so you're aware of what line to stand in. Anything to do with SS card is done on the right side of the building. There's plenty of parking. When you walk in there are multiple people directing you on where to go. I'm amazed at how fast and smooth it went.

Most unusual thing, this branch of the government does a good job! Went in, quick and easy, made…read moreto pleasy. Oh that everything pertaining to government worked this well.

If I have to go in here one more time they need to pay me…read more Now this time it was quick I was even surprised. But I only needed them to fax a document to my files. And the fact that it was not a Monday or Friday (busiest days)

I had an amazing experience here the staff was very friendly but the security officer really made…read moreit seem like I was being held at some military boot camp and he was a very angry military boss man that yelled at people and told them to get off their phone or he would kick them out

Ok, to start with, let's be honest this is a government office and as in most cases nothing happens…read morefast. My experience and my advice. Get there early!!! Don't come late!!! Book a predetermined appointment time Restrooms are quiet. Security keeps things in line relative to help, order, and quietness. You will be seen in order based on why you're there, not, who got there first. The lobby ( holding area ) is clean and organized. Parking is adequate. The people there are helpful and knowledgeable. ( yes, I know you want to talk on your phone or play loud games. Or talk loud, but it echoes in there - be respectful). All in all, it was a dull life sucking experience, but that was to be expected. Better than going to downtown Houston for sure. Find a new friend and chat to pass the time. Or, brush up on your Spanish.

We have had an issue with SS for 15 months and not one person has attempted to help. We have been…read morepromised a call back so many times its ridiculous, we have been to the office numerous times with the promise that the issue will be taken care of. Even caught an Agent lie when she looked us in the face. This office has the worst employees and it's beyond anything we've ever come across. No-one cares about your situation.

I've been calling for months, the hold time was 6 hours, which is ridiculous. No one has called me…read moreat all, I have mobility issues, and can't stand in a long line outside, in this crazy hot weather. A drastic change needs to be made with there procedures. We need help, and nothing is being done

I visited the Houston SSA office off the North Freeway (I-59) seeking a replacement Social Security…read morecard. I brought extensive identity documentation, including a certified birth certificate, school records, immunization records, and receipts from the Bureau of Vital Statistics. Despite this, I was refused assistance and denied the opportunity to speak with a supervisor or office manager, without clear explanation of what was missing. Security and law enforcement were involved unnecessarily. I want to note that the responding police officers, especially Officer Rodriguez, acted professionally and respectfully. The issue was the SSA staff's lack of communication and refusal to provide reasonable assistance. I hope this office improves customer service and access to supervisors for individuals seeking help.

I have had no difficulties dealing with the Social Security and getting my disability yes at first…read moreit was hard and I had to apply three times and go before the judge but since then it has been smooth sailing if you're really in need of Disability, I would encourage you to follow the steps Set in front of you and don't give up, there's always hope

I'm really impressed with this Lufkin office. I've called the national number & Beaumont & have…read morebeen treated by robotic people with robotic answers. Lufkin answers promptly, are very pleasant & super helpful. They actually research your question if they don't know the answer immediately. I spoke with Mr Robles who was from a different dept but helping with the calls & he researched my issue, took Care of the issue & then called me the next morning to tell me it was resolved AND. Sent a message to my online account! Are you kidding me? If the whole country was run like this!! Great service

You shouldn't have to have an appointment just to see someone to change your account information.read more