I bought a pull up bar and the grip was high…read morequality........................................................................... slay

While they have some good equipment, their prices range from fair to not-so-fair. Much of the…read moreequipment is heavenly used and the staff is young and lacks the ability to provide effective help. Trying to trade in equipment is an insult. I understand the need for a profit, but to offer 5-10% of what they will sell it for is just thievery! Don't Go There!

Who knew going to a store with the sole purpose of buying running shoes could teach you a lot about…read moreyourself in less than an hour... I went here on Wednesday November 22nd in the early afternoon. I entered the store, and I took a look around since it was my first time in there. I saw that some of their staff was already helping other customers, and after looking around for a few minutes, I decided to take a seat until someone offered to help a few minutes later. An employee then spoke into a mic/walkie talkie to indicate to someone in the back/side room that I needed help. Afterwards, an employee came out and we got the show on the road. I told her I was interested in understanding what kind of feet I have and what would be the best shoe for me. Before we got started with the fun, I had to answer a few basic questions like how often do I plan on running, what kind of cushion, how much will I run in a week, etc; So in order to find the right shoe, I needed to take my socks off and walk/run barefoot with socks provided by them on a treadmill while she filmed behind me with an iPad for 10-20 seconds. Once the employee got a good enough recording, then we headed over to the Fit Finder. For some reason the Fit Finder wasn't playing nice with her iPad, so we kind of stood around for a minute or two and then technology magically fixed itself. Afterwards I had to stand on it with both feet, stand on my feet in specific ways, put more weight on specific feet, etc; Once we finished doing all of that, then we got to go to the big TV and understand my results! There is where I learned some interesting facts about myself! First it provided a couple shoe recommendations as well as other product recommendations. Now the nittygritty. The Fit Finder and treadmill fun was able to tell me how long my feet are, my feet width, my feet alignment, arch heights on each foot, and other not as useful facts like ball width, ball girth, instep height, and heel width. Here I learned how severely different my arch heights were in both feet. How one foot can be shorter than the other... Also how I have narrower feet on average than a typical guy... The list goes on, but it taught me a lot about my feet that you wouldn't know from just trying on shoes or just looking at your feet. So based on all of that and how I walk/run, they were able to recommend stability shoes. However as we were talking about shoes then began the kind of subtle push for their custom support insole. Now I never necessarily said no or yes to it, but quickly as we were getting to the shoe trying on phase, she began heating up the insoles. We then did a standing act to form the insoles to my feet. Afterwards, she trimmed the insoles based on my feet/shoe size which in my head I kind of questioned since I never agreed to buying the custom insoles. However I just went along. We tried on a good few pairs, and I eventually settled on a pair in a color and size that wasn't available in store. Based on their Black Friday deals, I was also logically convinced into getting their VIP rewards plan. It was at a price that would ultimately save me money, allow for me to return the custom insoles, get a discount on the shoes + insoles, and then also get a lot of in-store cashback. I ultimately spent $236 on the shoes ($126), custom insoles ($90), and membership ($20). I saved $24 with the membership, and I received $63.20 in in-store cash. So to me that seems like a pretty good value, but maybe I spent more then I needed if I just bought the shoes. Regardless, I left the store with the custom insoles and the shoes to be delivered in a few days. Their website didn't really play nice with linking the cashback to my account or linking my membership, but it eventually linked after a couple days. My in store Fit Finder results for whatever reason did not tie back to my account on the website, but they at least email you the results to reference for later. On another note, I was told that if I want to cancel my paid membership, I have to call them... So one of those days I attempted, and I sat on hold for like 30 minutes and gave up. I still need to... Lets hope I don't forget canceling by next year! Ultimately I think it was a great experience. I learned a LOT about my feet, bought shoes, kind of got a deal, and kind of got upsold? Regardless, I still feel like it was overall a great experience, and it is a worth a trip to understand how your feet are.

If you're looking for a tailored sneakers shopping experience, look no further! Once you step in…read morefor your appointment, expect to stay at least an hour. They will record how you walk on a treadmill and mark how you put your weight on your feet. With this information they will recommend shoes best for you. They have a wall of Asics, Brooks, Hoka, New Balance, Saucony. They will also make $100 custom insoles for you to try. We found everyone in the store to be attentive and kind. I brought my 70 year old mother here and she says her new Brooks are the most comfortable shoes she's ever had. With the attention comes the higher price; these are also the most expensive sneakers I've ever purchased. Additionally, if you're here to just buy something without the appointment, almost everyone is occupied helping other people that you end up waiting around at the register with no one in sight.

I lucked out at this Famous Footwear location and got 3 pairs of shoes for $115. I pair of…read moresneakers for el kiddo and 2 pair of sandals - 1 for me and one for the kid. We shall see what their return policy is like should el kiddo not like what I picked. GREAT service from Kris.

I wanted to write a quick review about famous footwear mainly because of the interaction had with…read morethe manager. She was awesome. She was so friendly and helpful. There are lots of different shoes choices on the floor and she could direct me in the right direction with ease. She appropriately ignored my stir crazy kids and we're goofing around but not causing too much trouble. (I was grateful)There's nothing that new or innovative about famous footwear. It's a pretty straightforward place. My kids both got great deals on sneakers that were brand names for much less. When very good people work in places like this they deserve to get good reviews even for regular old places like the footlocker.

Marquis (spelled wrong I think, sorry!) was incredibly helpful! He walked me through a few sections…read moreof the store to find what I needed. 10/10!

Entire store smells moldy every time I go there. Also, the younger workers just stand around…read morethrowing balls to each other.

One of my friends recommended this place to get racquets at reasonable price especially the older…read moregenerations but new racquet. The staff definitely assisted well and able to get a good racquet with stringing done. Like this place definitely recommend.

We had such a positive experience getting our children's tennis racquets here - the owners were…read moreinformative, helpful, patient, and so kind to our two little ones - their days were made by this experience and walking away with their first racquets. We'll definitely be back to get adult racquets in the near future. Thank you for being so helpful and kind in the process.

Customer Service Reps too busy talking. And not about appropriate things to be discussed while…read moreworking. Both on phones. Both checked and looked at shoes my father who is 80 was buying. But neither told him or noticed He had a shoe sized 8 and one 9.5. So they took advantage by not telling him.

Cheap but poor selections. This place seemed like it had a lot of used products not just last…read moreseason product.

I love Kramer Drive! It is my go to place for employee gifts and unique holiday items. I have…read morepurchased many items for my grandchildren as well. I always find adorable gifts that I have not seen anywhere else. The trendy clothes are a great add on, A very special place with amazing owners and friendly and helpful staff. Trish Larsen

Love this store! Little of everything, great customer service, lots of Philly fan gear to choose…read morefrom - apparel, cocktail napkins, notecards, baby gifts. Well stocked and merchandised. Check it out!!

If I could give no stars, I would. Store is disorganized, not well run. The size we needed wasn't…read moreavailable. So we ordered it. They put in the wrong mailing address. After over 3 hours on the phone to Foot Locker customer service, there is basically nothing I can do. (Never was able to reach the store directly - I don't think they answer the phone so it hangs up on you.) We will not get a refund or the shoes. Terrible service. Better to go elsewhere or directly to the shoe company. Would never shop here again.

Worst experience ever they were rude and disrespectful I…read morehave spent alot of money for many yrs there will never again support them.