The state of men's dress shoes in America is deplorable. You have racks and racks of poor quality,…read moreplastic-looking leather shoes. The cheap, bonded-leather scratches/creases very easily and the soles/heels fall apart on you. Why waste your money on shoes that may only last a few years at best? You have better choices if you care. Allen Edmonds (AE) is a shoe manufacture that still produces quality, Made In USA dress shoes. These shoes are made of top-quality leather from the Horween Leather Company (full-grain, the coveted Shell cordovan, etc.). With proper polishing/care, the leather develops a handsome patina. Some of the shoes are Goodyear welted, this allows the shoe to be 're-crafted'. Meaning, you can send the shoe back to Allen Edmond's (or an expert shoe cobbler) and have the shoe resoled (repeatedly). So, these shoes can last years or maybe even decades. (don't forget to utilize shoe-trees, proper storage and wax those bad-boys). Previously, I was limited to a few stockists in the area that carried Allen Edmonds (such as Sherman Brothers, Nordstroms or on-line store, ShoeMart)... I was very pleased to see this store open on Chestnut street. They have a large inventory of smart (business proper) and casual shoes. The sales associates are professional/knowledgeable about their craft. I have not bought any shoes at this location but I hear that store associate 'old Mike' is the man to see. Give yourself plenty of time for the fitting process. Your feet will be measured on the Brannock device and you will learn what shoe 'last' best fits your feet. Here is a video about the shoe-fitting process from a seasoned, Master Fitter at Allen Edmonds, Chicago http://tinyurl.com/pyr2unu (yes, I'm a geek about this stuff, it is a dying art). Allen Edmonds shoes cost a pretty penny...some may see sticker-shock if you are used to Macy's type of pricing. However, think of it as an investment. I have been very happy with the quality of these shoes.

Horrible Customer Service at Allen Edmond's on Chestnut St, Philadelphia, PA…read more On Saturday February 15,2020, I went to Allen Edmonds on Chestnut St, Philadelphia. I was looking for a pair of Navy suede shoes for an upcoming trip to Florida. I finally settled on a pair of Mercer Street Suede Penny Loafers (Navy). They were not in stock in the store and I was told by the salesman that my shoes would ship & arrive at my NJ HOME on February 22, 2020. Unfortunately, I would be in California for business on that date. The salesman suggested that he could send me my shoes to me in California as I would not be home. Great, problem solved!! Well that was wishful thinking. On February 22, I notified the staff where I stayed that I was receiving a package. Unfortunately, no package arrived. So I called Allen Edmonds on Chestnut St, Philadelphia to see what happened. After discussing my missing package with FRANCIS, I asked for a tracking number to locate my shoes. I was told that AE does not give tracking numbers to shoes purchased in the store. When I asked why? Francis told me that I had been given a receipt on February 15. Confused, I asked where my shoes were as they did not arrive on February 22 as promised. Francis could not tell me anything about my shoes until I told him I wanted to speak to someone else, preferably the Store Manager. Magically, Francis said he had located my shoes and that they were on their was to California. I pressed Francis for an arrival time and he said he could not tell me. Again Confused, I could not believe what was happening. After a series of rushed questions, Francis said he discovered a delivery tracking number. Wow, now I get a tracking when I was told by Francis that AE doesn't provide them for items purchased in the store. Francis said he would email the tracking number to me, and before I could ask another question Francis hung up on me. Great Customer Service it was NOT. I was unhappy with what had happed on the phone with Francis @ AE, Chestnut St, Philadelphia so I called AE Customer Service's main telephone number for Internet Orders. I recanted my missing shoe story and my dealings with Francis to a lovely woman who said she would find out what had happened. When she looked up my name and telephone number, she said that there was no record of ANY order for me in her computer system. She told me she was calling the Chestnut St store to find out what had happened. After being on hold several minutes, she told me she spoke with Francis who told her that my shoes has been sent out on Saturday, February 22.... the same day I called Francis and the same day I was to originally receive them. She apologized profusely and told me that the incident was being reported to the Local Area Manager and that my shoes would arrive to me in California shortly. Well she was correct, I received my shoes Next Day Air Delivery. What a tremendous expense for something that should have been handled correctly, not by lying about my order. My experience with AE Internet Customer Service was FANTASTIC. My experience with Francis was difficult, exhausting and a TOTAL WASTE OF MY TIME. I still haven't heard anything from the Local Area Manager who was supposed to call me. I'm NOT holding my breathing to hear from AE Management. It's so disappointing how loyal Allen Edmond's customers are treated today. I haven't decided if I'll buy AE shoes EVER again and I am so very shocked at the level of unprofessionalism at the AE store and by the Local Manager!!! I am happy with my Navy Suede Mercer Street Suede Penny Loafers, but NOT with the aggravation needed to get them.

The guy at the door was the only reason this place gets any stars. The rest of the staff was rude,…read morelazy, and acted like helping customers was an inconvenience. The clothing and shoe selection was weak and nowhere near worth the trip. If this store tried to operate in the Bay Area, it wouldn't last long. Between the poor customer service and lackluster inventory, there's no excuse. Do better!

Bought 2 pairs of shoes from them, no update over 3 weeks. called left voicemail no reply. called…read morethe store said they can't help me over the phone. All only to receive a email weeks later saying my order was canceled. Garbage retailer with terrible customer service. but it's okay cause they gave me a 10$ trash gift card

I used to love Aldo. They were the go to for slightly higher end shoes without the high price. This…read moreis the case no more. The place seems like the clearance rack at Ross. I went here looking for shoes for an event that was the same day and was disappointed. I was here for 5 minutes and not once did someone greet me or ask to help.

It was a great shopping experience!!!! Andy is the absolute best. I wasn't even looking for shoes,…read moreand left with two pairs. The price was amazing and the slip guards made sure I stepped with confidence!! Looking forward to my next round of retail therapy with Andy and the Aldo team!!

The staff is friendly. There was a worker their named Tyler who remembered us, we do shop there…read moreoften. So it was nice that he remembered us. We were buying sneakers for our teenager daughter and despite it getting to closing and then closing they didn't run us out. Jocelyn was another employee there that was friendly too. She helped my daughter pick shoes out. I had mention an online sale and she recommended to check the shoes she brought out that she liked and thought my daughter would like too, since it wasn't the pair I asked about. It ended up being on sale online and they do price match and then the store deal gave me a great deal. My husband has always been a vans guy and our children and myself included (6 of us) purchase vans. This location has great staff. I will keep coming back. Their simple hospitality and help has contributed to me spending more than I intended to going there and I only wish Vans had larger brick and mortar stores to shop.

I was at the mall on sunday to buy a new pair of shoes and all 3 of the employees on shift were…read moreamazing. I was taking awhile to find the right size because i haven't shopped for shoes in a long time and they were all super patient with me and very helpful. They went above and beyond to help me out and made me feel comfortable the whole time. One of the more pleasant shopping experiences i've had and i'll definitely be coming back :))

This store goes way beyond just selling running shoes. While footwear is clearly their main focus,…read morethey also stock all the extras that runners actually need, ranging from arch supports to moisture-wicking gear to even post-workout shoe odor remover. It's a one-stop shop for training and recovery. What really makes it stand out, though, is the staff... They're not just friendly, but actually know their stuff. They'll watch your running stride right in the store (tread mill) and recommend the best shoe for your running style, all at no extra cost, in the name of friendly service. It feels more like being helped by a coach than just a salesperson. If you're serious about running, training, or even just taking a Sunday stroll, this is the kind of place that makes you feel set up for success.

My sister came in for so I'm running shoes that we needed so bad to enhance her fitness journey…read more Sean was the customer service rep that helped her, he was extremely impatient & seem as though he didn't have time for me. My experience was very underwhelming to the point where I had to sit down and do my own research in the store because my questions that I had were not getting answered. The shoes that I ended up purchasing are amazing but by way of my own doing in the store, too find the ones that worked and fit me best.

I've been coming to this venerable shop in a familiar strip of stores, flanked by a locally famous…read morebakery to one side and a Wawa on the other, for years. To me, Walking Depot is where you buy shoes meant to last. Going back a decade and a half ago I was buying Robeez for our kids and as a unique shower gift. Since, we've used the shop for Uggs, Birkenstock and other top brands. Sure, you'll invest more in these shoes. The service and selections at this shop help in that process.

Shoes here are definitely pricey but worth it. The shoes are well-made, last four years, and feel…read morebetter than the cheap shoes you can get elsewhere.

I hope this review gets to the person who is deserving of it…read more I visited 1616 E. Wadsworth Ave. Vikki the store manager is so professional, helpful, knowledgeable, welcoming and nice looking too. She helped me with find the perfect pair of sneakers for my son. I didn't know what was in style and was having trouble with sizing. She handled it all, while serving other customers as well. The only thing I would suggest is that her staff was more like her. I felt like she was doing all of the work while others stood around waiting for Vicki to tell them what to do. It was unfortunate to see, but Vicky is a rockstar. Get the right staffing and I could see her and the store excel even more than they already are. Thank you Vicki for being you! Thank you DTRL for having every sneaker I bought in stock.

I called to see if my Raffle winning could be held until I get off my job, the male manager at that…read moretime informed me 3 other people called with the same issue and unfortunately he could not hold them, so I mentioned I remember it used to be until closing time, I said can I come pay earlier just so it could be held, he said unfortunately I wouldn't even know how to ring it up...very understanding, so as I was about to ask, who can I talk to, to come together about it extension of the raffle pick up hours, I was put on a silent hold without any more explanation. A lot of people want to be in a manager's position, but therefore do not know how to be one. Overall, Happy Holidays!!

If you are a billionaire its great! Silly prices for an…read moreinsert! Worth 50 bucks not 2k

3.5 stars because I'm generous like that…read more 4 stars for the quality of shoes they offer. I was told by my podiatrist that I needed to get shoes with a slight wedge heel and firm support. No more cheap shoes, he scolded me. Buy quality or you will suffer. JEEZ, okay Dr. Voice Of Doom. He recommended Danskos. I had a pair years ago, so I'm good with that. Buying shoes is always a chore, and the few times I've ordered shoes online, I've not had great luck with fits - what a pain to return shoes. So my rule of thumb is don't buy shoes unless you can try them first hand. Especially expensive shoes. Off to the dreaded mall I go. I found what I wanted pretty quickly, and service was provided well, albeit with all the enthusiasm of selling dead fish. PRO TIP: Park near Urban Outfitters / Bahama something or other. Seems to be the nearest outside parking entrance if you need to get this store specifically,