I've been to the store a couple of times recently, and while I usually love the selection, I…read morenoticed the stock seemed pretty similar both times. It's baseball season, right? I was hoping to see some new gear maybe some different bats, gloves, or apparel. I know things can be tricky with inventory, but thought I'd mention it. Also, any chance you could look into the escalator? It seems to be out of order pretty often. Just wondering if there's a plan to get it fixed

I have been visiting this location for more than 6 years and my experience has always been…read moredelightful. Today I purchased a North Face backpack for my flight tomorrow to India. Customer Service is friendly and prices are fair.

Shout-out to the amazing young employees at this store! I loved how they were talking sports and…read moremaking the whole shopping experience fun. They really supported me and helped me while I was looking for a jersey for my son (who's doing a TikTok series and just went through a breakup, so I wanted to cheer him up). I honestly came in planning to buy something simple and budget-friendly, but because of their energy, kindness, and great service, I ended up leaving with one of the best jerseys in the store. Great team, great vibes, and such a clean, well-run store.

WARNING: DO NOT BUY ANYTHING FROM PRO JERSEY SPORTS. THEY WILL TAKE YOUR MONEY AND THEN NOT DELIVER…read moreTHE PRODUCT AND WILL NOT ASSIST YOU WITH YOUR ORDER. You are better off buying from NewEra or Fanatics. I ordered a $57 Chicago Bears hat on December 8, 2025 and it is now December 22, 2025 and my hat is still not here, very poor value for my money. The tracking number indicates that USPS has not even received the hat yet in order to ship it to me. I live in Chicago and the store is in Lombard, Illinois, which is only 20 miles apart. I emailed seeking help and no response from Pro Jersey Sports. WHERE IS MY HAT?? I have now reported this to the Chicago Better Business bureau, and the U.S. FTC because this hat was ordered online and the hat has not arrived and Pro Jersey Sports will not assist me in locating the hat which was ordered two weeks ago. WHERE IS MY HAT??? This is the ONLY response from Pro Jersey Sports and whoever wrote this should be fired as they have not helped me at all. Pro Jersey Sports wrote via live chat, "You chose economy shipping" and that is it, with no other information and I still do not know where my hat is, but Pro Jersey Sports has my money and I still want my Chicago Bears hat. STOP HARRASSING ME!!! YOU HAVE MY MONEY BUT YOU HAVE NOT SENT ME MY HAT!!!! YOU HAVE STOLEN MY MONEY AND I AM FILING A POLICE REPORT AGAINST YOUR SCAM COMPANY!!! You have scammed and stolen from the wrong person. My attorney is on the phone, as I write this, with the Illinois State Attorney's office to file a verbal complaint against Pro Jersey Sports with the Illinois State Attorney. We will be following up with notarized testimony and a written legal complaint against your company for taking my order and my money and then willfully failing to deliver my hat and refusal to assist in locating the hat which was NEVER received by USPS because you NEVER SENT THE HAT TO ME. This is blatant and willful fraud and, with the help of my attorney, I am going to shut down your scam company and report you to the U.S. FTC since this order was placed online.

I was in desperate need of heavy duty uniform pants. This store was recommended as they carry a…read moregreat selection of quality uniforms. Most of their pants have a reinforced crotch and knee area, to withstand wear and tear. Four-way stretch and lots of pockets. This was my first time shopping at the 511 store but the two ladies at the register were so nice. Every interaction was helpful and attentive which made my experience flawless.

5.11 use to be a great store recently tried to make my usual purchase 42 x 34 was told corporate is…read morechoosing not to supply stores with plus sizes and needs to be ordered through website 1 this is discrimination 2 if I wanted to order and wait and possibly return because didn't try on would order Amazon And stores complain about low sales but choose to discriminate Lost a long time customer found a uniform store that Taylor's my needs 5pants 4xs a year at $80 apair -$1600 revenue for 5.11 Sad they are willing to lose loyal customers

Just wanted to report on an awesome experience I had here in this store because of an employee by…read morethe name of Michael from the footwear department on the second floor! I had been looking around at different stores for a particular product when I came into this store I was trying to locate this said product and couldn't find not one associate on the sales floor as I walked around no one was around to help me & then I walked over to the footwear department at the suggestion of another customer like myself because they noticed Michael there and Michael walked me over to the product that wasn't in his area and helped me going above and beyond the call of duty such excellent customer service! Thank you Bass Pro for hiring employees who actually care and work with passion‼ I will visit again because of Michael in footwear, if you ever need anything in footwear look Michael up! God bless this store!

Don't bother buying sunglasses from this place, what a headache, just making up their own rules as…read morethey go, instead of making it an easy process ? Fuck no, tell me how another store found the receipt to this store through their system but they can't find the receipt through their own system, when I bought these glasses I also bought the protection plan, this lady didn't mention I had to call the company to "activate" my plan, so now that's gonna add another day to the whole ordeal of getting a new pair.

Excellent advice, great variety of running shoes and can handle all the quirks an athlete has…read more Depending on how you move shoes can be helpful or not. They have treadmill and excellent staff. My champion runner stepsons have shopped here for years and they were great with me a 61- year old wish-i-were-able-to-run-more runner too. They can help you get racing spikes or marshmallow-soft training shoes or choose the nicest color (that matters to some people) in a style that suits your feet. Used to live in the city Lincoln Park and got great service at Fleet Feet. Happy to find someplace even better in Western Suburbs!!!

I had a wonderful experience here! Nick is extremely knowledgeable, helpful, and takes pride in…read morehelping people find the perfect fit! He immediately found the perfect shoe for the support I needed to finally feel relief. I highly recommend you stop by and get his professional opinion!

We bought a floor model treadmill from them less than two years ago. It was still under warranty…read moreand kept stopping suddenly -- almost throwing us off the machine when we were going fast. Johnson Fitness referred us to the manufacturer, and basically wanted nothing to do with it. My husband replaced the entire motor himself and the machine STILL shut down. When we asked Johnson Firness if we could trade it in, the sales person at the DG location said they "were not really interested in it as a trade in" and acted like he couldn't care less about our dissatisfaction. We junked it and went down the street and bought some new equipment from a store with much better customer service. Part of the reason I am so mad is that they could have steered us away from a bad product in the first place, everyone we talk to now says that brand of treadmill is a piece of junk.......

I went into the store with a treadmill in mind. Justin was able to help get me into a treadmill…read morethat better suited my needs. Justin was very friendly and personable and it was a very painless process from start to finish. I ordered the treadmill and received a call a couple weeks later and was able to set up my delivery. The delivery service called me the day before and gave me a 3 hour time frame. The delivery service came on time, removed my old treadmill, and set up the new treadmill in under 30 minutes. The Horizon 7.0 AT is super quiet, has simple and easy to use functions, and is great to run on. I am very pleased with this unit and look forward to more great runs!

We were sent out to Dick Pond by our son's track and field coaches for jumping and sprinting shoes…read more It was well worth the drive for the exceptional level of customer service and top shoe recommendations from Rob, the assistant manager. Not only did he ask all the right questions to figure out which shoes would enhance my son's jumps, but also offered tips and guidance as well. We are very satisfied customers and will be back!

Stopped in Here last week " just" to grab a pair of compression socks for my 16 year old son. I…read moreended up with a pair of Brooks ( oops)! I have to say my experience dealing with Mitch was the Best customer service I have received on a long time. Mitch is super informative, nice, professional and passionate about helping others. I asked for a massage therapist referral and he introduced me to the Thera Gun. Although I did not buy it on this visit ( New Year's resolution = spend less) I will definitely be back to treat the family in the near future. Do urself a favor and go see Mitch for all ur running needs!

Was searching for some Chicago Gear while in town…read more This place had tons of items at exceptional prices. I was helped by the associate and he told me the items I was purchasing were even cheaper than I thought. Apparently Noah will either be traded or released so his jersey was really cheap. Also a much if Cubs and White Sox Caps were on sale too as a new style just came in. I came in not expecting to buy much but ended up leaving with some new swag. Thanks for the great selection, service and prices! See you again when I'm in town.