I don't like to give negative reviews but, I need to express the experience I had at this office. I'm very saddened by my experience. I had high hopes for my appointment and the office personnel and was looking forward to be a returning patient and referring many colleagues and others to this dentist. I am a person that has anxiety regarding cross contamination and sterilization and l like gloves changed between touching other things like the x-ray vest and touching my mouth. I like floss and gauze placed on the tray in front of me. I don't feel comfortable with the gauze and floss presenting on the tray before I get there because I have no idea if the assistant grabbed these items without gloves or not. I first went into this office a few months back to speak to the receptionist and possibly take a look around to see if this dental office would be a good fit. I briefly spoke to the dentist who seemed very nice but, because she was busy with a patient and briefly walking by, I couldn't really have a conversation with her. So I left that day with an appointment. I spoke to the receptionist a few days before the appointment in which I was informed that it is mandatory to have a whole set of x-rays (18) to be seen by the dentist. My usual dentist took 18 X-rays approximately 3 years ago and 6 X-rays approximately 9 months ago. I had emailed the 6 X-rays to the dentist's office since those were the most recent. Although, I felt it was a bit excessive to take more X-rays I asked if they could subtract the 6 X-rays from the 18 that needed to be taken. I was told it couldn't. I obliged because I felt like I wouldn't be seen if I didn't agree. So I paid 100 dollars since my insurance wouldn't cover another full mouth of x-rays under 5 years. When I was brought in the exam room by the assistant, I told her that I have anxiety over the floss and gauze being place out and asked her politely if she could change it in front of me. She went out of the room and immediately reported to the dentist what I asked. The dentist came in there very rude and said "when you ask the assistant to throw away the floss and gauze that is new and ask her to change it, I'm a small business and have only been open for two years and this might not be a good fit for you!" I advised her that I have anxiety over cross contamination and it helps me to have things opened and placed on the tray in front of me. She said "what other questions do you have!" I asked her additional questions about sterilization of other items but, I felt like she was upset. Her approach made me cry and she gave me a paper towel to wipe my tears. She answered the questions and she left and the assistant came in to take X-rays. The assistant didn't wash her hands before putting on the gloves, only put hand sanitizer on and struggled to put the gloves on because the gloves looked small. When I threw away the paper towel, the trash was filled to the max. I had the first appointment of the day. The wall was scuffed. So the assistant finally gets the gloves on and grabs the x-ray vest and puts it on me. The x-ray vest has a thin black mesh material surrounding. How do you sterilize mesh? I asked the dental assistant if she could please change her gloves after touching the x-ray vest. The assistant left the room and told the dentist that I asked her to change her gloves. Once again the dentist came in there and questioned me "I told you that it is all sterilized and the vest is sterilized three times!" I told her that I feel comfortable if the assistant changes her gloves after touching the x-ray vest and before touching my mouth." The dentist walked out and the receptionist came in to tell me everything was sterilized and they go above and beyond other dental practices. I felt like I was a student in detention, the dentist was the principal and the assistant was the teacher. I said "it's better I just leave, it's not a good fit for me." I got up, walked out and the receptionist advised me that my payment would reverse in which it did. As I started to think about it as a struggling new dental office, I couldn't help but, wonder what other ways the office cuts corners since simply changing gloves is such a problem. It's a dentist office. Your in an atmosphere where you should change gloves excessively. Over a pair of gloves? I still can't believe it. My current dentist and her assistants change their gloves excessively. Patients are what makes a dental office succeed. I know hundreds of people that could have been potential patients with top notch dental insurance, but the office lost the potential business over a pair of gloves? 400 pairs of gloves are 19.99 at Costco. Sadly, this office doesn't understand various walks of life and that everyone is not the same. I honestly don't think I asked for too much. Geez, she could have even charged me for the gauze, floss and gloves and I would have gladly paid with my card. read more