Unfortunately, due to insurance issues since I retired, I haven't been to Dr. Kim in quite a bit. But fortunately, that situation has now changed. I now have VA insurance through MetLife. Yesterday, I got to see Dr. Kim again to get a tooth extracted, and nothing has changed since my previous review. And man, was I glad about that. Dr. Kim was as great as ever. His staff too. As I mentioned previously, I was terrified of dentists (from childhood bad experiences). Forced to see other dentists recently (b4 I got the better insurance), my fear was confirmed. I am so glad to be back with Dr. Kim. He's "the best". No anxiety; no pain, even with a tooth extraction. All I can say is I'm really glad to be back "home" at his office, so I don't need to worry about anything. I know I'm in the best of hands. Thank you so much, Dr. Kim. You're the GOAT (greatest of all time)! read more

As always, an excellent experience. Dr. Kim is caring and professional and his staff are great! Highly recommend.

My daughter went in for a filling that was covered at 100% by our dental insurance. During the procedure, Dr. Kim told her that her nerve was exposed and that if she developed pain, she would need to return for a root canal. After the visit, we received a large bill because the office billed our insurance using a procedure code that was not covered. At no point was my daughter informed that this service was not covered or that she could be responsible for the cost. I contacted the office because I believed this was handled improperly. Based on my experience working in dental billing, the procedure could have been billed using an alternative code, such as an open-and-medicate procedure, which was covered under her insurance plan. Instead, the office chose to bill a non-covered code, resulting in an unnecessary financial burden. Rather than discussing my concerns professionally, Dr. Kim became argumentative and dismissed my explanation, referring to it as my "propaganda. My concern is that my daughter was billed for non-covered procedures without being properly informed beforehand, despite covered alternatives being available in certain situations. I work in dental billing and understand insurance coding and reimbursement practices. It was clear that Dr. Kim was not receptive to the fact that I was knowledgeable about the billing process. My complaint is not only about the unexpected bill but also about the lack of transparency, failure to obtain informed financial consent, and the unprofessional way my concerns were addressed. read more

Very professional, respectful, explaining the good and bad of dental work and maintenance. Highly recommend. From the front desk, dental assistant to Dr. Kim. 5 stars read more

Dr. Kim is excellent and informative. He provides detailed information regarding services required and appears sincerely invested in the oral health of his patients. His staff are also great. read more

I have been going to 10 West for a few years now, about 6 to be exact. Dr Kim continues to provide great care with in depth explanations of what is needed to keep my teeth healthy. The staff is great. The listen and provide the answers needed to get care and ensure that the portion (if any) that is paid beyond your insurance is reasonable and truly necessary. I would recommend Dr Kim and his staff as your primary dental team! read more

It's was a great experience as always. Works well with my insurance company. Thank you!

I went to see Dr Kim for a cleaning. I was surprised he cleaned the teeth himself. I told him I had radiation treatments and he said he had experience with teeth like that. He wanted to make me a new partial and I told him my partial was fine. He wanted to put in a bridge instead. I told him no thanks. He did not listen and kept trying to sell me a bridge. He then proceeded to try to sell me other dental repairs, and it became clear that he had not worked with radiated teeth at all by his ignorant suggestions. When I asked if we could start with the cleaning I came for, he left the office and did not answer the question. The assistant showed me out of the office without explaining and I was left waiting in the front office to pay as I said I would on the way in. After 10 minutes waiting, I went on to another appointment. He then sent me a bill for more money than I had agreed to pay. I told my story to a friend, and they said they had a similar experience there and they would never return. I will not return either he is a salesman and more than a dentist. read more

My first time here, made appointment easily, zero wait when I arrived, friendly staff, clean and state of the art equipment and a dentist that explained everything! I'll be back! read more

First time to the dentist in some time due to poor experiences over the years. Had a wonderful experience communicating with staff over the phone both in making & confirming our families appointments. Staff greeted us by name upon walking in for the first time today and had never met us which was refreshing and unexpected. Dr Kim was excellent today! He was super communicative, professional, friendly and made us feel comfortable through every step of what can be scary for most. Both myself and my 13 year old daughter got cavities filled and cleanings. The level of care was exceptional. It's been years since I've been to an even decent dentist in the AV and I'm so glad his Google reviews were excellent and that we had such a wonderful experience. My daughter has always had massive anxiety at the dentist and today with the support and encouragement from staff and DR Kim, she crushed it and handled it like a pro! Thank you for changing the narrative today of what her usual dentist visits have looked like for most her life! You guys have our vote! If you're looking for a new dentist and world class treatment do yourself the favor of booking an appointment with Dr Kim! read more

Not much to say. Dr. Kim and his staff were flawless. Very nice and professional. Beautiful office with state of the art techno. If you are looking for a dentist, Dr. Kim is the one. read more

The care is very thorough, Dr. Kim is extremely knowledgeable and explains everything clearly even to my children! All of the assistants are welcoming and genuine. I feel the experience makes me feel I can trust him. If you're looking for honest, knowledgeable, trustworthy dental care, this is the place! read more

Always a good experience as far as going to the dentist. Everyone is very professional and I've never had no issues with any of the work being done. They always make sure I don't have any pain. read more

Amazing staff. The quality of care is outstanding. Doctor is Very informative. I recommend this dentistry.

I have been going to to this Dentist office since my children were in Elementary School. They are now college students living on campus. I kindly called to ask about a bill received Priscilla hung up in my face twice. Told me I was "yelling" mind you I'm at work myself impossible to yell. Jennifer and the Doctor himself have always been epic humans. Perhaps Priscilla needs some COACHING and phone etiquette. Such an awful experience this morning. I'm totally appalled in how she handled my phone call, my concern and my billing issues. HORRIBLE CUSTOMER SERVICE!!!!!!!! read more

If you are a person who is scared to go to the dentist and have any work done, this is the place you want to be. Dr. Kim's soothing nature combined with the nitrous oxide available, I experienced no pain. read more

I've been going to this practice for several years. I didn't have an issue with the Dr. until one day, he was treating me and asked if I wanted to exchange my old silver fillings that I had for over 30 years for some that were more cosmeticly appealing. I asked what was the advantage of doing that, considering I had no issues with my old fillings. He said, "Your mouth is already numb, so now would be a good time if you want to do it." I agreed, trusting that he was the medical Dr. He wouldn't suggest something that would compromise my teeth. Well, after I agreed, I didn't know I would have tooth pain on my molar from that day forward. After I went back to him several times for him to try to rectify the problem, he kept filing down or trying to level that one molar out. Without success, he recommended me to another dentist. That dentist smoothed my molar out, and I haven't had any problems since. I had a full set of recent xrays, cleanings, etc, prior to this with no dental issues before Dr. removed my old fillings. The moral of the story is Dr. compromised my good healthy teeth and removed silver fillings I had for over 30 years in exchange for new fillings that required that more of my actual tooth be removed to remove the silver filling in exchange for fillings that would blend with my natural teeth. Why would a Dr try to fix something that wasn't broken? Was it to benefit me, or was it for financial gain?? Had I known to remove the old filing would require partial removal of good healthy teeth, I would Of said NO! Not to mention that my family member and I have also experienced some inappropriate behavior by one of the staff members here on separate occasions. I will never come back to this practice because of that. I do like the Dr. and the practice minus one employee. This is a friendly practice. I just don't want to put my health in the hands of someone I have to worry about if they're making suggestions to me and my family member for our health or financial gain. Location 5 out of 5 Cleanliness 5 out of 5 Friendliness 3 out of 5 (because of the employee's inappropriate behavior) Quality of care 4 out of 5 (because of the unnecessary removal of good filings as a result compromised the state of my tooth). read more

Dr Kim, Jonathan and staff are amazing. They helped recover my smile just in time for the holidays. Thank you!

my kids have been coming here for years. I love the service they explain everything to the kids which makes it easier for them to understand the importance on caring for their teeth. And the staff is awesome. read more

Patients beware of this office and their practices. I went in to have only two crowns replaced because they were a decade old. I had zero pain prior to visiting this office. After having Dr. West fill two of my molars, I ended up having excruciating pain and an out of pocket expense of over $3,000 for 2 root canals (at another dental office because I refused to have anymore dental work done at this office). 10 West Dental did a few fillings in addition to my crown replacements. Dr. Kim repeatedly denied he and Dr. West did anything wrong and continued to harass me for almost a year (texting me on my personal cell phone, amongst other things - screen shots attached). He continued to request I go to his office to view photos of other patients' mouths and x-rays to try to prove he did nothing wrong. Again, I had zero pain prior to visit for my crown replacements. He also at one point accused the other reviewer by the name "Bri" of being my family??? Or someone I must know! Because, of the similar review. Don't you think that the same thing probably happened more than once? I am a 40 year old woman. He continued to claim I was treating him poorly and he asked to speak to and through my parents to me about the situation (my parents don't go to his office and they have no affiliation with this office). I have proof of all of our exchanges. Not once did I disrespect him. I have been highly professional and logical throughout every exchange. I have voicemails saved from when he left me back to back messages at night (8-9pm and sometimes 10pm)! I have emails saved also. I can continue to go on with the story but please be aware that you are not in good hands. This office wants to deplete your insurance and Dr. Kim will harass you if you post a bad review. He offered me a free crown to take down my review. But, after the horrible experience and harassment by him, I did not feel comfortable going back to the office. I didn't even feel comfortable calling because every time I called, and I specifically asked NOT to speak to Dr. Kim, suddenly he would be on the phone! The most bizarre experience I have ever had. read more

My boyfriend goes there first time and so happy about the experience. So I went to have exam too. I got one tooth fixed. So fast and easy. the staff is friendly and experience. read more

Wonderful experience every time I go to the dentist. I highly recommend 10West Dental for the entire family. I trust this dentist, his work is phenomenal. read more

A+ staff and practice! Dr.Kim was very professional and knowledgeable! I highly recommend anyone in the AV! Thank you 10 West Dental for a great visit! read more

I had an amazing experience at 10 West Dental today! Dr. Kim, and his very efficient and knowledgeable staff, made my first visit very welcoming. Following a very throughout exam, Dr. Kim was detailed in providing my options regarding my dentures. (full mouth) He recommended many options and provided reference information and contacts for each option. I highly recommend this dental office for the best care, comfort and service. read more

10th west dental is the best! From the welcome I get when I first walk in to the amazing dentist in the back the experience is always great. Dr.kim is so passionate about the work he does and really goes above and beyond to ensure my comfort and needs, along with his assistants! Everyone there is amazing !! read more

I've been going to Dr. Kim for 5 years now. He was recommended to me by someone I really trust. All of my experiences with Dr Kim and his amazing staff have been great and positive. His staff is amazing and really want to make the dental experience as positive as possible. All of the work I've had done has been outstanding!! Dr. Kim is the best! I highly recommend 10 West Dental read more

I am 65 years old and by far, this is the best dentist I have ever been to in my entire life and trust me. I take great care of my dental health , and that's why this was my very first extraction. I absolutely love the way he explains everything. I really felt comfortable. I suffer from high blood pressure but normally it goes through the roof when I'm at the dentist but with him it didn't do that because he is such a loving and caring. Heaven sent!!! He comes highly recommended from me and I normally don't do reviews. I'm so happy that I kept searching because I finally made a major score. 5 stars read more

Omgah! Where do I begin! I love love love LOVE this dental office!! I'm a new patient and not only were they able to get me in the SAME DAY that I called but they made my experience AMAZING!!! I WAS BEYOND NERVOUS FOR MY APPOINTMENT! The care I experienced as a patient has left me in AWE! I'm so glad I found 10 West Dental and I'm beyond thankful they were able to accommodate me the same day! I had a tooth extraction done along with a cavity filling and I'm feeling great with NO PAIN! I'm really looking forward to my next appointment 10/10!! read more

Fantastic dental office; Dr. Kim is patient, friendly, and knowledgeable. The staff are friendly and welcoming. The office is modern, extremely clean, and has a calming atmosphere. read more

Dr. Kim and his staff are awesome!! Everyone is so nice and helpful. It was my first visit and I will definitely be back.

I love it here! It's clean! Everyone is super nice. Dr. Kim is thorough. I came from valley wide dental where every visit there was always something. At my last visit they told me I had 12 cavities and 2 root canals. I got to Dr. Kim's for a second opinion and this was not the case at all. I've been coming to Dr. Kim every since. read more

All dentist offices are not created equal. Not only is Dr. Kim is an exceptional dentist, detailed oriented with a high level of precision. He periodically lectures at UCLA an confers monthly with peers who seek to set new industry standards of dental care. The equipment is top of the line technology, with minimal xray exposure, and superior in clarity. I could literally see in detail what he was explaining. Dr. Kim was very informative during my dental procedures. The entire staff was calm, professional and made me feel at ease. The office was sterile with hepa filters in every room. I loved my old dental office. But Dr. Kim brings a whole new level of expertise to the dental field. read more

I have seen DR Kim for the last few years. He was recommended to me by a friend. I have found my life long dentist. He is nice, concerned if you are not to keen on seeing a dentist, he explains everything. His staff is wonderful. read more

The care of all the staff was outstanding. The office is clean organized.would recommend to everyone the best.

Dr. Kim and his staff are AMAZING!!! They are so friendly and are very professional. Every time I've had an issue there was no hesitation to accommodate me. They took care of the issue. The office is always clean and Dr. Kim provides you with aftercare to keep you with on track with the care of your teeth. I would definitely recommend this lovely office to anyone who needs dental care. read more

Dr. Kim is great, he is very friendly and has a excellent staff. I'm so happy I found Dr. Kim and I've been going to him for about 4 or 5 years. He is the only Dentist I know who also cleans my teeth and always tells me how I'm doing and always takes x rays every 6 months to make sure I have excellent health. read more

Receive quality type of care, well explained everything before doing any work. Pretty easy to get to..

Dr. Kim is a good dentist, he is very good at explaining everything to you before the procedure is done. My family and I have been going to Dr. Kim for a few years now and recommend him friends and family. read more

I'm always a nervous Nelly before I go to the dentist. Once I get to 10 west Dental I'm calm and got worked up for no reason. I love the staff. They're so kind. I love Dr. Kim. It's such a pleasant experience. The office is always immaculately clean. read more

Dr. William Kim is an outstanding dentist. He gives thoughtful diagnoses and thorough treatment explanations. I had previously brought my father to see Dr. Kim. He saved my father's tooth that a previous rude and aggressive dentist was pushing to do a root canal and crown. For myself, I saw Dr. Kim for a second opinion on a problematic crown done by a different dentist. He reshaped the crown to align with the neighboring molars to fix a bite that had been troubling me for over a year. Whew! In addition, Dr. Kim proactively repaired a neighboring tooth filling that was shearing off and exposing a sharp edge. He also pointed out some other issues that were not urgent, but I should watch out for in the future. He even taught me how to floss properly. I highly recommend Dr. Kim. He is such an honest, patient, and highly skilled dentist. read more