Extremely Disappointed with Arctic Spas -- Do Not Recommend…read more I am beyond disappointed with my entire experience with Arctic Spas. I initially hired them to replace a pressure switch on my spa. On their recommendation, I agreed to a full inspection, thinking it would be a good idea to ensure everything was in proper working order. However, what followed was a series of events that turned what should have been a simple service call into an absolute nightmare. During the inspection, the technician removed the diverter, and despite his best efforts, he was unable to reattach it. As a result, my spa was left unusable. The spa had passed the inspection, and the technician confirmed that it still had several years of life left. But instead of taking responsibility for the damage caused during the inspection, Arctic Spas refused to acknowledge their error. They are now insisting that I cut up my deck at my own expense to allow them to fix the diverter. This is not only unfair but also an unreasonable demand. At this point, I suggested a much more reasonable solution: that they offer a discount on a new spa as a way to resolve the issue, considering that my spa had been destroyed during their service. However, Arctic Spas flatly refused and instead offered me a trade-in option--something I felt was not acceptable given the situation. The age of the spa has been repeatedly cited as an excuse for their actions, but the inspection had clearly shown that the spa still had plenty of years of life left. This makes it even more frustrating that they are using the spa's age as a way to dodge their accountability for the technician's mistake. Throughout this entire process, communication has been appalling. Responses have been slow, evasive, and rarely helpful. Every time I reached out, I had to follow up multiple times before receiving a reply, and even then, the responses were minimal and unprofessional. It became increasingly clear that Arctic Spas was more interested in minimizing their liability than in actually resolving the issue or offering a satisfactory solution. The situation escalated when I received an email from their corporate director after months of unanswered emails and follow-ups. The email was one of the most curt and unprofessional responses I've ever received. The tone was dismissive, cold, and lacked any sense of ownership or responsibility for what had happened. It was clear that they were not interested in doing right by me, the customer, despite the fact that their technician had caused significant damage to my property. I had hoped for at least some acknowledgment of their mistake and a genuine apology, but instead, I was met with an indifferent, corporate response that did nothing to resolve the situation. I even offered a simple solution: have them remove the damaged spa and honor the trade-in value as if they hadn't destroyed it. This would have been a fair and reasonable resolution, and honestly, even if they had agreed to remove the spa at no cost, I would have been satisfied. This situation was never about money--it was about accountability, decency, and professionalism. The sales staff, to their credit, were polite and tried to help, but their hands were tied. When I finally heard from the corporate director, it was clear that the company was not willing to take ownership of the damage caused by their technician. I'd love to share the email I received, but Arctic Spas, in typical corporate fashion, included a legal disclaimer at the bottom of the email prohibiting it from being shared publicly--because, of course, that's exactly what a trustworthy company does. At this point, I've come to the realization that Arctic Spas is not a company you can rely on. If something goes wrong--and trust me, it can--don't expect accountability, resolution, or even a basic level of respect. They have completely failed in their duty to provide professional service and have shown no interest in making things right. After all the time spent dealing with the back-and-forth and being ignored by the company, I'm done. I'll be taking my business elsewhere and will make sure everyone I know hears about this experience. There are plenty of other companies out there that actually care about their customers and their work, and I strongly encourage anyone considering Arctic Spas to look elsewhere. Save yourself the hassle, the disappointment, and the frustration. You deserve better than what Arctic Spas has shown me.

We received delivery of our Arctic Spa (Arctic Fox) in January, after pulling the trigger on the…read moreorder at the end of the summer. We knew we would have to wait that long, and the deposit is a flat $1000 -- you can pull it all back any time right up to delivery if you need to. The purchase experience was very good. We were given a tour of the various spas that I thought at the time was kind of overdone -- I was cajoled into climbing in and out of several tubs -- but in the end was important, because when you're looking back and comparing spas for purchase, it's helpful to be able to remember which ones were deep, which ones had headrests, and honestly how you fit into the tub. We went to three other retailers and did not receive this thorough treatment at any of them. So right from the start my expectations were high. Also, once you learn about why Arctic Spas are built the way they are -- so your spa can survive a cold-weather disaster with relative ease -- it's kind of a no-brainer. Be warned, though, they are not cheap -- but none of the "elite" types of spas are really cheaper. The installation experience was pricey. We needed an electrical upgrade that cost around $1500, which added to the already pretty steep price of the spa (around $16K with the Spa Boy feature -- see more about that later). And the installers originally failed to close a connection, leaving me with a box of cold water in January as I waited for the electrician to come and troubleshoot (which was also at my cost, though basically they found just an installation error). You'd think I'd be annoyed at this, and maybe if I'd done the review at the time, I would be. But two mitigating factors saved the day -- one was the commitment of the sales team who promptly brought over a little electric heater to put in the surround that kept the water from freezing while we waited, and the second is my absolute satisfaction with this spa as a whole -- which I promise I will get to! So, spa was finally wired and we started using it as soon as it was up to 102F. We chose to buy a little floating bluetooth speaker instead of any wired-in sound features, so the Spa Boy was our costliest option. It pricked up my ears to hear that Spa Boy had been created in response to customer feedback (the feedback being that people hate the water maintenance that comes with a spa). All I can tell you is that we started the thing, had literally one adjustment, and it's been showing green across the board since then. We don't wear anything in our spa, and typically shower before using, so I'm sure that helps, but the water is crystal clear with zero effort after six months of at least weekly use. Finally, features I love about this spa. Seats are deep, and there are many jets for each seat, all fully adjustable with minimal effort. The display for temp and jets is user friendly and also features a reading for water quality. The headrests are well designed, and a lot of thought has gone into the various ways that people want to use a spa at every seat (i.e. you can be up to your neck, partially out, or slide over to the cooling seat with lots of places for your arms and legs to go at every space). I left a glass of wine in one of the beverage holder spots and tried to close the lid, and the action of the lid was gentle enough to keep the glass from getting broken. By the same token, if you leave your headrests up and put the lid down, they will just slide back into their slots and not break. (Great for the absent minded!) When I am in the spa, it's like I leave the real world behind. We listen to a playlist and just soak, chat, and watch the lights change colour. There is plenty of therapeutic potential in using the jets because there is a jet for pretty much everything, but sometimes I prefer to just lounge in the hot water. This is what I wanted from a spa -- another place to relax outdoors, without a lot of stress attached to getting there. It has turned out to meet all of my expectations and I am really happy with the purchase.

Its surprising to see so many positive reviews because my experience with this company since it's…read morename change has been anything but. This company was previously called Cozy covers and our family run business has easily purchased a hundred covers over the years for our hail damage customers. We never had an issue. This purchase was a personal one for a custom swim spa. We made the 5 hour trip from up north to pick up and upon arrival found that there were not one but multiple dents in the cover. The handle also ripped when we went to lift it up. I could tell immediately that this cover was not near the quality we used to get. The polystyrene is low density, the vinyl was poorly fit and the sewing was not going to last once that cover took on moisure. There are minimal supports placed in the cover. If a young child or pet was to step on it I doubt it would hold the weight. Sandra herself was witnessed rubbing her hand over one of the dents and made no admission of her noticing the damage until I pointed it out to her. She admitted that something must have happened to it while in their storage area at the front of the store. Maybe so but it still didn't account for the poorly attached handles or overall quality. Regardless of my noticing the poor quality materials and assembling or her being upfront when she first noticed the damage we still gave her the opportunity to make it right. She offered to repair it. We accepted that offer but told her we would not be able to pick it up until the next time we were down south. 2 tanks of fuel and a full day of driving with no compensation except for we will fix it "you're the boss" she claimed. She contacted me once to cover was repaired and asked when it could be picked up. I told her we would not be down south for the foreseeable future but if she would be willing to cover or even partially cover freight I would set it up. She refused that option. Said the cost for freight was on us and also said I would have to cover the cost of extra wrapping. So now we are in Sept-Yesterday she texts asking when we are coming. I let her know I have my parents coming up north, that they could pick up the cover. 2:50 today I recieve a call that the place is locked up and no one is there. They attempted to call the number and Sandra claims she couldn't wait around all day and her child had an appt. I then call her to discuss where there was a communication break down. I was met with immediate attitude and told she has a family and it was up to me to know of their irregular business hours. 10-3pm. They don't list hours, we have been openly texting for months. She claims I knew her business hours and it was my fault. At this point it's clear that these people have no accountability. She says someone is on the way to open up the shop but they only form of payment is via e tranfer. Well no that's not happening until I put my own eyes on it and confirm there is no damage. I told her it's up to her; either they wait and take the cover and I send payment once it gets here or she can keep it. She puts me on hold and left me there. An employee shows up an hr later. The cover is wrapped to the hilt and they we're unwilling to let it leave the store without getting their bank transfer. I have zero recourse as a customer if I can't pay via a credit card. I showed good faith and had already made payment once upon initial pickup. As a bussiness owner myself I couldn't imagine speaking to customers or managing this error the way she did. Keep the cover. Good luck selling it to someone else. I dogged a 1500 dollar bullet and a cover that would be garbage within a few years. We will take our business elsewhere and make sure future customers know about our experience.

The best covers by far. And the lowest price. Great selection of colours also. Operated and…read moremanufactured by by a great staff of women.

Lots of parking but it's a bit tricky to turn left out of the parking lot (crossing traffic)…read more Staff was very knowledgeable and friendly. One of the hot tub chemicals I was looking for wasn't in so an alternate was suggested but they also let me know that chemical should be in by the end of the week. Great store to browse but quite pricey.

Another great visit and what superb advice from Justin over balancing our water and also…read moreinformation on the new range of chemicals. Thanks again.

We recently had a major reno to our en-suite bath completed by Wave Bathroom Renovations. We…read moresettled on Wave after meeting with Ben and going over our wants for our bath and reading his reviews;they had one thing in common- how very pleased the clients were with his installer Zoran.You can add us to that list -Zoran is terrific. I've worked with a lot of trades before retirement and Zoran is one of the very best I've seen.He's hard working,conscientious and always on time. Our new en-suite with Ben's guidance and Zoran's workmanship turned out exactly as we envisioned. We would, without hesitation recommend Wave Bathroom Renovations for your bath renovation. Lorne and Sue

The staff at Emco are pleasant enough. The service was great but the only thing that had me take a…read morestar off was the fact that if need plumbing supplies you have to access the building from a different road than the furnace section of things. The guy who helped me though was very helpful, find in the parts I needed in no time at all

They sell luxury bath products like steam whirlpool bath showers. The showers have multicoloured…read morelights fmam radio and foot massagers They also have an alarm They renovate your bathroom quickly and painlessly had a glass vanity. Toilets for upstairs and downstairs installed friendly and great service recommend them highly bit of a Luddite with the photos does not do justice

Great service, products, installers and contacts with Robert. We are very pleased with the end…read moreresults and would recommend Jordans highly.

They worked hard to get me the information I needed to make an informed decision for my carpet…read more When the manufacturer sent the wrong product to the store, they noticed it and corrected the error. The vinyl plank flooring was installed by John who was very meticulous. Great work!

Great selection of lights and knowledgeable staff!. They even have refreshments in store while you…read morebrowse!

We had a wonderful experience here. First of all the staff here are very friendly. They were great…read morewith our daughter and very helpful. There's a little play area for kids also a tea and snacks station. ( candies which comes in handy when you're shopping with a toddler) There's also a great selection and the prices are very reasonable. We bought two lights here and we had no problem returning the one we didn't want. A couple days later we noticed some scratches on our light we kept and again we had no problem exchanging this light. I would highly recommend this place. They have a unique selection of lights and the staff is great.