i have a older hottub bought from spa county. I have started to have a few problems with it. I…read morecontacted Scott for the first time he walked me through what I need it got the part helped me with instructions on how to install and it worked perfectly and then this year it was having other problems contacted him he I sent him pictures over text. He showed me exactly what to do and it worked very helpful very friendly and didn't try to push any sales on me. highly recommend them if you're looking for a new to hot tub and also if you need any repairs to your older one, they're very helpful.

I first rented a hot tube from Spa Country for a month (what a great thing to do) before I…read morecommitted to buying one. I cannot believe the wonderful friendly service I received at every point in my interaction with the staff/owners of Spa Country. They set everything up, completely- explained everything- gave me an excellent price (the cost of rental is deducted from the cost of purchase). And of course- the hot tub is amazing! I would highly recommend Spa Country to anyone considering a hot tub purchase.

Moved into a new home that had an existing hot tub from this company…read more It was purchased from the previous owners the year before we moved in however the display board was toast which should've been covered under warranty. I was told that only the previous owners had warranty and it was not transferable- ok, no problem, i purchased it myself which was $500. I then asked them if they could go over and show me how to use the spa/chemicals properly and they were "too busy" despite no one being in the show room. Owner was very rude, condescending and appeared to not care unless I was there to purchase a new tub. Ok fine again. Tried a second visit a few months later to purchase more chemicals and this time brought my boyfriend. This time the owner was a bit more receptive (could be he had an off day previously or maybe it was because my boyfriend was present) either way he still did not have time to go over if we were using the chemicals/tub properly. He said and I quote " well it is not covered under warranty anyway" so basically who cares. In the big picture, yes we googled how to take care of the hot tub etc, not a problem but what was the problem is the rude, arrogant behaviour. I gave the benefit of the doubt to him the first time as everyone has off days but twice, no thank you. We will find another place that would rather have our business.

I put my deposit down for a hot tub. The finance did not go through so they did not want to refund…read moremy deposit. Found and better hot tub for 1000's cheaper and better quality.

I have purchased a hot tub from Sunray Spas 17 years ago and we are very pleased with it. They were…read moreexcellent in helping with any questions or repairs we required. As we live 3 hrs from their location, and my husband being handy in doing repairs, they had no hesitation in providing the parts and instructions on how to fix our problems which were very few. Looking forward to enjoying it for many many more years. Of course proper upkeep and maintenance on the owners part is essential to keeping it running smoothly. I would highly recommend them if you are looking at purchasing a hot tub.

Just one star for the overall experience ordering a hot tub cover from Sunray, I would give 3 stars…read more(for now) for the final product, after it was redone. The initial cover was sewn horribly, it had creases all over the corners and in the middle of the cover, also, the styrofoam used was cut too small and the two sides of the cover were not equal. They refuse to give you the exact specs for the foam, the owner told me it was a trade mark secret?!?, even when I insisted and told him that's not possible since he is not the manufacturer of the foam. If you search for different manufactures for covers, you'll see the price differs when you choose the foam, and the fact the owner didn't want to disclose this information, except the never-ending praise "our covers are the best", makes one regret not reading the reviews before ordering. I should add the hot tub we own was bought from Sunray many years ago, all our supplies were bought from them, this is how they treat their loyal customers. My husband and I ordered the cover in October 2023, we also bought the solar blanket, which we wanted to return the next day because it wasn't one piece, it was two, sewn together, what kind of an expert sews something that goes onto the water? He told us that we can use RV silicone to glue the two pieces and it will be fine, but guess what, silicone didn't take to that plastic. Do you think the owner offered to reimburse us? No way, he just likes to talk a lot. In December, when the order should have been ready, I called the company and spoke with the salesperson and he told me it's going to be delayed for a couple of weeks because they have the fabric but they don't have the foam. I called again in January, they said they have the foam but they don't have the fabric. That's the way they lie, they don't even have the decency to keep up with their lies. Turns out, they just didn't bother to order the fabric, they only stopped blaming the supplier after I sent an email to that supplier in which I told them how the lies spread by Sunray might damage their reputation. By the end of January I went to the store with a friend of mine that was in the same situation, the order was made a few weeks before ours. We insisted the owner gave us the money back but he refused, he showed us the small print on the invoice "no backsies". In the end, my friend got the money back by contacting the bank, even after a few months you can dispute a visa claim. We got the horribly sewn cover by the end of March, it felt like we paid for a Mercedes that was advertised as a Ferrari and received a Pony. We took it back and expressed our disappointment once again. It took them a month to fix the cover, which is still not perfect, one corner has small creases and another corner has the seam off the edge of the foam. Also, the salesperson told me that if I want something perfect, I should do it myself, well, for $800 and do it yourself, that says a lot about "our covers are the best on the market", with sass on top. For this cover we've waited for 6 months, I've called them at least 10 times, I went to the store 10 times, the cost of the cover alone was over $800. There's a recent article about Sunray, you should give it a read, especially since the owner told me the bad reviews are paid for by his competition, well, I feel bad because nobody's paid me, it's almost like my experience and other people's experience was real, also, all those people suing and winning the lawsuits, how about that lesson in civil law Mr. Innocent Until Proven Guilty, not that condescending now, are we? Or should I say, not that innocent?

I was sold a nice hot tub... upon discussing things are added steps... flip-cover reinstall…read more... Jason Stang backed out and said he only sales them and cant force the delivery guys to installed... i get it ... everyone is just doing their job... but dont sell something if arent going to follow-thru. Horrible answer from the manager..

I'm not surprised to see other 1 star reviews. I went in on a Sunday to buy products and maybe…read moreeven buy a hot tub! I was the ONLY one in the store, there were 2 guys working and I was not acknowledged or asked if I needed help. I looked at every single hot tub and they never came over. This was easily my deciding factor to go to another hot tub company.

Koko BeachHot Tubs are the small company store that has utmost respect for the customer. Friendly,…read moresincere and honest. I give them my business as they like what they do. Chemicals well stocked. They will repair most any hot tub. Other companies seem to have and odd oh you bought something from another store. Koko, Mike and +1 (780) 910-3287 will get you back in the tub.

Can't express enough how much I appreciate the customer service from Mike and Tony at Koko. I was…read moreable to get a new hot tub lid after waiting 3 months with another company that kept giving me the run around, and it was less expensive and better quality. Tony even came by to measure my old (sunken) lid to make sure it was going to work. They were polite, patient and very helpful. They also called afterward to make sure it was the right fit - above and beyond, thanks so much team Koko!

Super friendly lifeguards, yet very professional . I…read morestrongly support the division of change rooms according to sex. The pool itself is kept very clean, kudos to pool staff.

Amazing, great staff and location. My friends have loved the aquazise which acually has a real…read moreteacher which is rare for city of edmonton. Great pool and picnic or hike spot.

You honestly can't go far wrong with this City of Edmonton leisure centre! We've been here for…read morepublic swim and the water slide is excellent, as is the family change room. We also really like swim lessons here for the wee ones. The fact that the pool facility has so many different features is great! The one downside of course is that this facility can get REALLY busy and full on a regular basis. The fitness centre is good too, though it can be crowded. My kid adores the interactive art in the lobby. Transit is nearby and parking is ample though you may have to walk a fair bit once you've parked in the overflow lot.

This is the gym I usually choose to go to. I buy the continuous monthly pass and get a discount…read morethanks to my community membership so it's only $46.00 a month and you get access to most of the city facilities. There are always good classes going on here. There's a nook on the Northside of the running track with stationery bikes, a pulley machine, and kettle bells so I can do the majority of my workout in this section. They also have a ton of free weights, all the different cardio machines, weight machines, a running track, turf fields, racquet ball courts, basketball courts, and a beautiful pool. It really has everything I could ever need to stay fit. By far the prettiest and best stocked city facility.

Sunny Beach installed a pool for us Summer of 2017. It is absolutely fantastic. The owner, Rob, has…read morealso opened and closed it for us each season. I recommend them!

I purchased a Pacific Spa Endevour. I believe it was one of their high end tubs worth about…read more$14,000.00. The tub is out of the warranty period and I am in need of some parts. I called Darcy at Pacific Spas in Edmonton, Ab to purchase the parts and he asked me to send him the parts I needed in an email. I did this in April of 2015 but I did not hear back from him. I emailed him a few more times and those emails came back not delivered. I checked online and Sunny Beach Pools in Edmonton seemed to be at the same address and had the same phone number. I called them in July 2015 and spoke to a lady there who told me they were the same company and that Darcy was no longer with the company. She asked me to send the list of parts that I needed to the companies email. info@sunnybeachpools.ca. I sent an email of what I needed but did not hear back from them again. I sent them another email in August 2015 but did not get a reply. I sent another email in September 2015 and this time I received a reply from Robert Sawatzky from Sunny Beach Pools. The message only said "Have we spoken before? Did you order parts before?" I was excited to finally have a reply and so I replied right back explaining what parts I needed. Once again I did not get any reply. I tried again in October 2015 and in November 2015 and I have received no replies to either of those emails. I am very frustrated at the lack of professionalism and courtesy to even respond to my request for parts. I have been without parts for my hot tub for 6 months now and I do not know what else to do but warn other potential customers about the very poor customer service from Pacific Spas / Sunny Beach Pools.

Where did they go ? This use to be a pretty good hydro shop, looks like a ownership change for the…read moreworse, ther is little to no stock, unknowlagable clerks, product tampering I bought a TDS meter there and asked for the solution to calibrate it, Andrew took the meter and calibrated it ( big mistake, should have left it factory calibrated) tryed it out at home and was 250 ppm low, tryed to calibrate it with the new solution, meter stops at 707 ppm, tested solution with truncheon meter it's dead on at 500 ppm

This stuff is extremely knowledgeable and will be able to help you with most any problem you need…read morethat being said they are not the most polite and they seem to be frustrated or annoyed if you are not an expert. Sometimes they will leave you waiting while talking with customers which I find understandable as I would want to take my time talking with them but when it's my turn they seem to want to rush me out