I purchased a Pacific Spa Endevour. I believe it was one of their high end tubs worth about $14,000.00. The tub is out of the warranty period and I am in need of some parts. I called Darcy at Pacific Spas in Edmonton, Ab to purchase the parts and he asked me to send him the parts I needed in an email. I did this in April of 2015 but I did not hear back from him. I emailed him a few more times and those emails came back not delivered. I checked online and Sunny Beach Pools in Edmonton seemed to be at the same address and had the same phone number. I called them in July 2015 and spoke to a lady there who told me they were the same company and that Darcy was no longer with the company. She asked me to send the list of parts that I needed to the companies email. info@sunnybeachpools.ca. I sent an email of what I needed but did not hear back from them again. I sent them another email in August 2015 but did not get a reply. I sent another email in September 2015 and this time I received a reply from Robert Sawatzky from Sunny Beach Pools. The message only said "Have we spoken before? Did you order parts before?" I was excited to finally have a reply and so I replied right back explaining what parts I needed. Once again I did not get any reply. I tried again in October 2015 and in November 2015 and I have received no replies to either of those emails. I am very frustrated at the lack of professionalism and courtesy to even respond to my request for parts. I have been without parts for my hot tub for 6 months now and I do not know what else to do but warn other potential customers about the very poor customer service from Pacific Spas / Sunny Beach Pools. read more