This was a great experience for me!! This was my first time getting a Brazilian and the staff was…read morefabulous. Breanna at the front desk was great and Alisha did awesome walking me through everything for my first time. 10/10 Would recommend this business

My first time to have a waxing. I was as nervous as giving birth to my first child. It was the best…read moreexperience I could have ever had. The receptionist was super friendly and loved her hat. and her earrings. She looked so cool. Alisha was assigned to me. What a awesome person she is. She explained everything to me and was gentle as could be. She is the best for first timers although I want her to be my go to person. In my opinion this was an fantastic place to go for your first time or every time.

I got the house facial and it was amazing! My skin is sensitive so I didn't want anything too…read moreexfoliating and harsh. I'll be back for sure!

I had my face, legs and bikini area done, I've never felt so confident…read more I definitely recommend buying the FUR OIL & pumice scrub, will make you feel like a millionaire!

I had my facial with Hannah. She was awesome. She did a consultation and we talked about my price…read morepoint and came up with the Red carpet facial. I was nervous about the dermaplane bc with my PCOS I tend to be on the furry side and I am a firm believer in waxing. It's been a few weeks and my skin still feels amazing. And no stubble feeling. The chemical peel was very mild. She also did an extraction. I am a HUGE fan of that. The pores on my nose actually shrunk! I can't wait to book another appointment. It is the ultimate way to relax.

Scheduled an Acne Treatment facial here and Kate did an AMAZING job!! They offer numerous types of…read morefacials and treatments for your skin needs. The atmosphere/staff was amazing --And they're very knowledgeable on skin care! Picked up some new cleansing products on my way out and I haven't touched my old products since. Eminence Organic products work WONDERS on my skin! Will definitely be back next month for another facial. My skin feels & looks amazing!

I came in for a Brazilian wax around 5 PM on November 17, 2025. The building was clean, I was…read moregreeted right away, and the acting manager took me back for my service. She gave me a moment to get settled before starting, which I appreciated. The wax itself felt a bit rough, but nothing out of the ordinary. I was on the phone with a friend to distract myself, and I began to notice she kept going over the same areas repeatedly, almost as if the wax wasn't grabbing the hair. When she finished, she let me check the results--and that's when I noticed that about 75% of the hair was still there, just broken off the way it looks when you shave. I tried to discuss it with her, and she attempted to go over the area again, but the wax still wasn't picking anything up. I was disappointed and asked for a reasonable solution, especially since I now have to wait for the hair to grow back to at least 1/2 inch before anyone can fix it. She told me she couldn't offer a discount and that I was still responsible for the full balance. When I asked to speak with the manager, she told me she was the manager and that the head manager wouldn't return until Wednesday. When I asked for their contact information, she refused. After pushing the issue and explaining my concerns, I was eventually offered a free service. Overall, the service was poorly done, and as a loyal customer for years, I'm extremely disappointed. My wax feels prickly--like porcupine quills--and that's absolutely not the result I expect from this place. So disappointed.

I've been here a number of times and every single appointment has been stellar!…read more The rooms are comfortable and clean. The staff is friendly and professional. I've gotten a Brazilian every time I've visited and I've been so happy with the results. I also appreciate the wax they use as I feel like it works a lot better (and causes less pain) when compared to competitors in the area. Highly recommend you check them out!

A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

I redeemed my Groupon (after calling & confirming an appointment) I selected the 30 min Infared…read moreSauna session. It was what I needed! Sweat literally poured from my body during this session (numerous towels were available for usage) Everything needed for this treatment available in the sauna room (privacy) from hair ties and shower caps -to- pedicure slippers and robes. Before the session, during the session and after the session I drank a bottled water which was available in the sauna (privacy) room Soft music played throughout the session Magazines were available for your reading pleasure I give Renew Wellness Spa -the 30 min Infared Sauna session two thumps up!

10/10, highly recommend!! I was referred here and I will be coming back very soon! Staff was…read morefriendly and knowledge, and my experience was pleasant!

I've been coming here for years--and it dawned on me: Yes, the threading is great and it's…read moreabsolutely ridiculous that I keep giving money to people who don't care enough to speak yet they can ask 2-3 times within a 5 min service to upsell services. I'm over spending my money where I'm not recognized or valued beyond the amount of money I spend. I deserve a full customer experience and have to stop accepting less than.

Meh it's a hit or miss here. Sometimes they get my eyebrows just right. Sometimes not…read more The only good thing is they have packages. Like 12 threading for 100 or something like that. But after I finished using my package, I went to bombay next door. Best decision ever. A bit pricey but totally worth it. Bombay just looked more professional. Never going back to arch to arch. You just never know what you're going to get.

I am sorry to say that today I am not highly rating this business…read more I have been receiving services here for almost a year, and today was the worst. I had a 3:45pm appointment and was not assisted until almost an hour later. There was no compensation offered and not even an acknowledgment until at least 30 minutes after I arrived. If appointments are not going to be adhered to, then why have them? It should not matter if you're busy, that should not overstep an appointment. This was the second time I experienced this, as my last appointment was the same and when I checked out, the gentleman did not want to give me the $5 gift card I earned, on an email promo. Once I was finished, I went to pay. I had a $5 gift card from my last appointment, which I received from a discount text, that I had to prove I received, for $50 plus, services. I also received another text for a $5 discount if I received services of $50 plus. The guy that checked me out (same gentleman as before; I am assuming one of the managers) stated I could not use 2 discounts, I explained I only wanted the $5 card for my next visit, especially due to the almost hour wait and I still spent $100. He said he would not. At that very moment, I decided I would no longer patronize Milano Nail Salon in Germantown. When you consistently spend over $100 on nail services, IX monthly, there should be some consideration when appointments are not kept by the staff. I can say that Trang has ALWAYS been very welcoming and does a superb job and Emilee & Henry are great at their jobs. Respectfully Submitted, Sabrina Walker

I got the deluxe pedicure here and it was amazing! I booked with Liz and will definitely book with…read moreher again. Everyone was very friendly, the place was really clean and they have a ton of colors to choose from.

Traveling through Memphis, the Brow Girl got my brows under control! Thank you, thank you!read more

My first negative review ever. I called to make an appointment for brow tint only as I have been…read moregrowing brows with serum for a year and needed the grays tinted. My brows and lashes are dark brown with a bit of gray. She said tint and shape, I said tint only. She said fee was $20. Got to appointment and again she said tint and shape and I again said tint only. She talks me into tinting eyelashes also. As she's tinting she doing some rubbing which ends up being shaving. She then does a bit of plucking which ends up being plucking the gray hairs I came to have tinted. She hands me a mirror and my brows are GONE! A fine line of brows left which are not even on both sides. So shocked I can't comment. She then charges me $100 which I pay like an idiot! Additionally I can't see any tint on my lashes.

One of the best waxing experiences I've ever had. Extremely sweet. Very informative. Her space is…read morejust as inviting as her service and personality. She is what the industry calls a "Soft Touch" Waxer. I've had horrible experiences with other Estheticians. I would highly recommend India for all your Esthetic needs.

India is bomb in whatever that she does for you!!! Her appointments are well scheduled! There is…read morehardly any wait time upon your arrival! You will not be disappointed!