My wife and I visited Snyder Pool for the first time on a Sunday morning at 9AM. We're about a year into owning a pool and typically go to another store that's closer to us. By chance, Snyder Pool happened to open an hour earlier than our usual spot, and we're so glad they did. From the moment we arrived, the entire staff was incredibly attentive and welcoming. Lindsay, one of the associates, took the time to thoroughly guide us through everything we needed to know about maintaining our pool. As new pool owners, we really appreciated the detailed, clear advice--something we hadn't received at other stores. We left not only with the right chemicals but also with new pool stairs that they helped us order and have installed. The level of service and expertise at Snyder Pool was truly above and beyond. It's clear they genuinely care about their customers. If you're a pool owner--especially if you're new to it--I highly recommend starting here. You'll get the professional service, explanations, and personal attention you deserve. Lindsey and the whole team were fantastic! read more

When I first started going to Snyders they were amazing this year they have been absolutely awful I go in test my water they explain what's wrong give me the chemicals they don't work I ask why they say oh it's this that and the other thing here try this spend another $40 on a little packet that's supposed to remove chemicals from my pool so that I can add another chemical to strip the chemical so that I can get the minerals out of the pool OK sounds great right Not!! went to a competitor they gave me two chemicals and no lie my pool was crystal clear in one hour...I no longer will I spend or should I say waste money at Snyders read more

Last year we had our pool installed. The father and son ownership played good cop, bad cop. I would not trust them ever!! The experience was terrible. They did not grade the pool to the correct level, causing a step in the middle of our travertine deck. They estimated the unknown cost, well let's just say you may be in for a big shock. $$$ Then another big shock happened in the end of the project. What was quoted to me in writing is not what was written in the contract. So in the end they are only responsible for the contract. Read the fine print and compare the quote to the contract line for line. I call it a bait and switch. The price paid was more than the contract and we did not make changes. Very dissappointed in the ownership. Very nice trying to get your business, not so nice during pool installation. read more

I would not even give this business a one star but it was the only option! I walked in there with my family asking if I could set an appointment for a pool closing and looking to buy an $8000 hot tub and they told me that they were not taking on new clients for pool closings. I told them I was willing to spend $ 8000 on a hot tub and they told me they didn't care that they were not going to take on my pool closings. I walked out because what company is so successful that they can walk away from business this company is a joke. We are taking our business elsewhere where clients are valued! read more

Bought a house with a pool, they have opened and closed the pool for two years. I am having issues with the pump, not purchased through them, I was worried. I called yesterday, they are here this morning!!!!! I could not be happier! Knowledgeable & Professional! Would Recommend to All! read more

Snyder pools was a no show today to provide me with a quote. Even after I called to confirm 2 hours earlier. Bad business practice. Will move on to next option. read more

They say they will service the pools/spa's they sell. Not the case. In fact, they tell you your on the list, might take 3-4 weeks to get to you. After, 4 weeks you call and they tell you the guy will call to set a date and time. No call. You give it one more week, call and the receptionist says that the note is on top of his desk. Still no call. Shame on Snyder pools to not support their installations and very unprofessional not to at least call and say you're not coming and maybe a recommendation. On the bright side Mike from Bay State Spa Tech was extremely pleasant and professional. 888-876-0678 read more

The only option was to give them one star and they honestly don't deserve that. We made an appointment to discuss the installation of a pool. We met with Eddie who told us that there were some challenges with the current lay out of the backyard and deck. We told him we would make the necessary changes to the yard to accommodate the pool. He never said it wasn't feasible to install it and even recommended a pool design for installation. After waiting a considerable amount of time for the quote we followed up with them for a status on the quote. We were told they were behind in quotes and they would get back to us. We received a call from them telling us he said he can't take the project on and to call back with questions. We called back to get an explanation why it wasn't feasible and were told that he never gave an explanation why. I asked for a call back but aren't expecting one. They have been in business a long time and came recommended but our experience was clearly not positive. The way they handle potential clients and their lack of communication and lack of customer service is unprofessional. read more

They are the BEST!! Informative owners!! great installation perfect. The girls rate awesome in the store they are very knowledgeable to tell you after testing your water what you need not selling you what you don't need!!! Like other places....., They are worth the ride. Patty & Rob Erickson read more

I can without a bit of hesitation log a FIVE star review for Snyder Pools. Ed Jr. came out to our home to discuss options for our install and he was very professional and incredibly knowledgeable. We then visited the show room in Westminster where we met with Doug Snyder and he was on hand to answer the dozens of questions we had and again he was super professional, knowledgeable and very patient in educating us with options as well as pros and cons to each pool type. My husband and I were really uncertain on where to place our inground pool and Ed Sr and Ed Jr took the time to come out and outline the pool position(s) on the ground so we could make a decision - all the while educating us on placement to factor in best sun exposure and proximity to larger existing trees. Before the hole was even dug and before the contract was even signed they were incredibly helpful, professional, patient and the best partners we could of asked for. The project began when they said it was going to begin and once it began their team converged and it was amazing to see how efficient they were in digging and setup. Ed Jr was very communicative throughout and every day the onsite team left the job site very tidy. Once the job was complete Doug came back out and taught us how to use our filter system "pool school" and that was really great to have that professional hand holding at the end. The pool turned out beautiful - it really exceeded our expectations. It is not too often you spend tens of thousands of dollars to get any project done at your house and doing so can be very nerve racking - I am so very glad that we selected Snyder Pools to install our pool. This is the team you can trust to do what they say they are going to do and they will leave you fully satisfied. If any issues come up you can bring them up and they are taken care of there is no nonsense to worry about. Take it from us - we expected perfection and we got it. You will too. Tracy Slocumb in Shirley, MA read more

Had an inground pool liner replaced. Work done on requested date. Old liner cut up and stacked for easy disposal and additional work done per recommendations. 18 year old pool looks brand new. Thanks Ed and Doug and your team for the great work you do. read more

When it come to purchasing any parts for your polaris pool vac or any parts for that matter look on-line to save 100% or more. I purchased a replacement Polaris Bag for $60.00 that I later looked up on-line and found for $29.00 and free shipping. I called back to see if they made a mistake and they said not at all. I told them that the same exact part is sold on-line for $29.00 and they told me that they do not compete with internet pricing.. I understand that a profit needs to be made but if a on-line store can make a profit selling at $29.00 with free shipping I got to beleive Snyder can too. I would not be writing if they were only 25% higher but 100% is an insult to their customers that they also sold pools too. Just google Polaris Pool Vac and you will get several choices. read more

We had a new pool built by Snyder in the fall of 2012. Ed Snyder visited several times to guide us through selections of shape, filter, heater, liner, etc., all based on our needs and dreams. The crew was here day after to day until completion. In the spring they came early to open the pool up, clean it and ready it. We've now waited for our concrete decking, which is a different vendor, and taking longer than expected. But Snyder has come out again and again to clean the pool so we can use it while waiting for the next phase of the project to complete. They may be a bit more expensive, but I do believe we've gotten the best quality pool w/graphite walls and installed by professionals. I would recommend them to anyone. Now, if they could only push our concrete decking installer along.... read more

Do not go to Snyder Pools in Westminster! The young girls working behind the counter have no idea what they are talking about. I needed to get my pool liner replaced and they ordered the wrong size even though I wrote down and gave them the correct size. They did not return my phone calls for over a week (I had called 3 times) and now it is the end of July and I still do not have my pool open. I will NEVER go back there! I suggest you avoid this place at all costs! They will waste your time and money! read more

I bought a pool at Snyder. The sales girl were great, but after buying the pool, I got nothing but problems. The installer they use to install the pool screwed up, and instead of owning up to his mistake, he blamed my father for the mistake! His worker installed the pump backwards so it was pumping sand into the pool, and when I called to complain about the issue, the owner refused to listen to the facts and called me a liar. Snyder is filled with dishonest scum! I will never go back there again! They would rather take a person's money and give them shoddy service than actually stand behind their products and own up to their mistakes! read more

Our new pool was installed early fall 2014 by Snyder Pools and they did a great job. I have worked with many contractors over 14 years of home ownership, and these guys are the best by miles. They coordinated building an inground pool from start to finish, and everybody showed up exactly when they were supposed to, did an excellent job, cleaned up after themselves, and did it on time. We got excellent workmanship by the pool crew as well as the electrician, propane guy, etc. that Snyder recommended. Ed is friendly, helpful, and will make sure that you get the best service from the decking people and others you might need to work with along the way. Highly recommended in all aspects! read more

Sorry I have to give ONE star. Offered a 50% upcharge to help my overworked wife have a clean pool for the weekend. Answer was a flat "No." No negotiation. No recommendations. And no concern about future business. Must be nice to be so secure in this economy. read more