I just experience racial profiling at Once Upon a Child. I am extremely disappointed by my recent…read moreexperience at Once Upon a Child, a store I have faithfully supported for the last six years. I came in to purchase clothing for my child after buying a printer for a new sublimation project I'm excited to start. While checking out, I realized I had not transferred enough money into the correct account yet. I politely asked if I could purchase a few sweaters for my child first (around $70-$78 worth) and place the remaining items on hold while I quickly transferred the rest of the funds and came back to complete the purchase. The employee helping me was absolutely wonderful kind, friendly, patient, and engaging. We were chatting about my upcoming business projects, and the interaction was going very well. However, when she asked the manager for assistance, the entire experience changed. From the moment the manager became involved, I felt immediately uncomfortable. Instead of handling the situation with professionalism or basic understanding, I was treated with suspicion and accused of potentially "shorting the company." She repeatedly emphasized not wanting the store to be "shorted $78," despite the fact that I was actively trying to complete the purchase and had already shown proof of previous transactions on my account from today and the day before. I have shopped at this location for years without ever having a single issue. To suddenly be treated as though I was attempting to scam the store was humiliating and deeply upsetting. The interaction left me feeling profiled and discriminated against as one of the very few Black customers in the store at the time. Whether intentional or not, the treatment I received felt rooted in racial bias and harmful assumptions. To make matters worse, I left the store having already paid $78 and without any clothing in hand. I was told to come back once the payment posted to my account and that the purchase would "allegedly" be honored at that point. The entire situation was unnecessary, embarrassing, and handled in a way that made me feel dehumanized rather than valued as a long-term customer. If the owner sees this review, I want you to know that this was my genuine experience at your store. Your manager made me feel as though, based solely on the color of my skin, I was someone who was trying to short or scam the company. Whether you intended to create that kind of environment or not, that is exactly how I was made to feel. As someone who has consistently supported this business and spent hundreds of dollars here over the years for my child, I never expected to be treated this way. Unfortunately, after this experience, I will not be returning, and I feel compelled to warn others especially Black families and customers about how I was treated here. No customer deserves to feel degraded, stereotyped, or racially profiled while simply trying to shop for their child.

Found about this place through a friend. This place sells gently used kids clothing and…read moreaccessories and they also buy gently used kids clothing. Example: clothing - infant to youth size, dancewear, dresswear, sleepwear shoes - rain boots, sneakers, boots toys, books, games, puzzles baby gear - high chairs, strollers, bassinets The place does have a ton of stuff and they look pretty new, washed and cleaned. Entire place is organized by sizes. They have more of the baby clothes such as the onesie than the size 10-12 and youth sizes. They also have free parking which is a bonus. Customer service is a hit or miss, some are unpleasant while others are helpful and friendly. Another thing great about this place is that you can bring in kids items to sell on the spot. They review your items and you get paid in cash, cheque if it's over $50. Note: -there is a line-up of first come, first serve -it does take a while to sort through items (think about an hour for each person) -they don't take all the items, ONLY a select few -items must be clean and in almost new condition -items should be brought into the store in a bin The only thing that would make this place better is the pricing of the items they take. It would be nice to have more transparency on how the pay out for the items are. They just mention its through a computer. Helpful advice: -better to bring more than less as they only take a select few -better to bring items that are needed for that season (ex: rain boots for spring)

With Christmas coming and a few nieces and nephews to buy for, the husband and I decided to stop in…read morehere! We are very happy we did. I am a firm believer in educational, crafty and creative toys and this place is the best. They carry such an array of toys. Some are eco-friendly and all are age appropriate. It is definitely geared to the younger child but there are some creative items for the child approaching teens. The prices are very decent as well which is also a bonus for parents. We will definitely be back and telling our families with the babes as well.

If I were to hate you, I would buy your kid those battery-operated plastic toys (lead paint…read moreoptional) that make annoying sounds if you even breathe near them. Moohahahaha. But for the amazing, creative, active little ankle-biters in my extended menagerie, I shop for their gifts at Pedagogy, purveyors of cool toys, books, puzzles and game for the kidlets - including a cool wooden puzzle for one car-n-truck-n-bus obsessed little guy and beautiful wooden musical instruments for one future headbanger. For older kids, they've got board games, craft supplies and science kits. They also carry a small selection of super-sweet baby gear - much of it made of organic and/or fair trade materials, and emphasizing local companies. It's a small independent business, and the proprietor gives great service, including helping me pick out gifts (I'm afraid of kids, what should I get, what should I get?) and, my favourite part, offering gift wrapping. I LOVE stores that will gift wrap for you. It's like 10 million extra points you just earned there. And she does a lovely job with that bumblebee paper and ribbon, too.

Okay this place is my absolute favourite to shop for kids clothes. Many times they have good deals…read morein store. The staff are generally helpful which is awesome and this is an easy store to shop at. I generally have ordered items online and had them delivered to the store. Pick up is usually smooth.

Terrible customer service, they don't take responsibility at all. We bought an expensive curio, and…read morewe signed for the final sale (which is totally fine). But it came with the significant deficiency. When we came back to the store, a rude woman at the counter told us it is not their responsibility and sent us to the manufacturer. In Italy. The manufacturer asks us for the service agreement number which we don't have. A biggest ripp off and no solution from the store

Today I've been there,Antony one of the sale person was awful and angry with all the customer …read more He doesn't have any sense of humanity .

What a distasteful and obnoxious support staff .... He said his name was Chris. We purchased two…read moremattresses from sleep country and the idiots that delivered the mattresses delivered a twin instead of a double mattress - you would think that the "sleep experts" would know the difference. We called on 2 separate occasions to try and get the mattress exchanged. Chris demanded that I measure the mattress to prove to him that I knew the difference between a twin and a double.... Common on! When I said we need to have this exchanged he was rude and and unhelpful... and hung up on me. This type of service .... Once you paid for the product, the company becomes unhelpful, seems unwise in the current economy. I think there are lots of other options for purchasing a mattress, and unless you want to squeeze into a twin.... I would recommend you buy your mattress elsewhere. Frustrated and crowded.

My wife and I a few day ago purchased a bed frame only . The…read moresales representative name was Mike Roberts . He provided excellent advise and service . We will certainly approach him again in the future should the need arise and recommend him to any one who requires beddings of any kind . The delivery was made punctually as promised. The two young men making the delivery were very polite and even though one only had to make one step to step into the entrance of our home protected his shoes with a covering. The only regret I have is that I should have asked those two young men to do assembly as I suffer from arthritic pain 50 dollar fee would have been a price well worth it to me . At 81 years of age I like to exercise me Brain as often as possible even though in this case inappropriate.

two things to be aware|…read more 1- take a picture of what u see and what u will get ! 2- they will ask u to buy insurance ? u will receive a damage item so u have to wait to be replace or repair ? they claim it was damage during delivery ! u not gonna see a credit ! buyer beware

On July 25th we ordered a rug for our livingroom. We were told it was available and in the Ashley…read morewarehouse. We didn't want to pick it up until Aug 6th, They said fine, no problem. Today is August 6th, our house is torn apart and they don't have our rug available for pickup. They say maybe tomorrow. Just horrible customer service, they could care less once they have our money.

If you ever visit Leon's in Coquitlam store ask to speak to Mehdi Rajabpour, his personal service…read moreis second to non. You would be glad that you did.

the service was good, but sales people are a bit pushy. The mattress bags that we were supposed to…read moreput our old mattress and box spring in did not fit, and tore easily. We paid for drivers to pick up old mattress and box spring, but we ended up taking them to the dump. We did not ask for our $30 fee back. The price was good, and very comfortable bed.