The Manager and staff are very nice and helpful,, the helped us change our sofa,, as the first one…read morewas not what we wanted,, but they went above and beyond to help us,, so thank you,, we have used Urban barn for years,, both in Kelowna and Coquitlam,, always received excellent service, but the Coquitlam store Bravo, bravo The best of the best

Nice store at affordable prices, at least the $1600 sofas are made well, and in Canada. Locally…read moredesigned too. Lots of frames to choose from, and curtains on the left. Contemporary style. Some serious eye candy that work here and of course, friendly service. Amex good.

No-pressure environment, good deals, quality furniture. The delivery folks (a separate company)…read morepinched some of the cords in how they set up our sectional, and one of the recliners stopped working a few days after we got it. WFL's owner was super-responsive, came to our house, fixed it... then when we discovered that the USB on that recliner wasn't working (it had been before), he again came and swapped out the whole switch. Everything's working now and we love our sectional. Really minor inconvenience, made even more minor by the no-questions-asked responsiveness. I wasn't sure if we were going to get a "Sorry, final sale" response from a "Liquidator." Nothing like it. Bravo!

This was our first couch purchase and it was awful!!! One staff told us how to order a chaise, a…read moreseparate staff order it. They don't cover the delivery fee so we paid 90$ Delivery; the chaise arrived on a wrong side.... they exchanged the couch no problem but we had to cover a separate 90$ delivery fee for pick of the wrong couch and drop off of the new one. Something that wasn't our fault. 200$ in delivery; what a joke.

If you make a purchase from Ashley it is advisable to ensure that everything is perfect right from…read morethe beginning of when they deliver as their after sales service is non existent. We ordered two expensive leather loveseats with an extra cost of "White Glove" installation. The delivery people were unable to properly install one component or rectify another defective part and asked that we contact customer service. Customer service put us through the hoops of sending in multiple photos and then demanding a serial number before advising us that they would order parts. Then we get a text saying that they are shipping the parts to our home and indicated that we are to install them ourselves. This after paying for the supposed "White Glove" service. Now dealing with "Jenny" who, in spite of multiple requests, will not reach out to the store by phone so we can talk to the store manager and, instead, says she has emailed the store. I would recommend that if the first installation is inadequate, refuse the delivery and have them pack it up and send it back and make them try again. And...by the way....still waiting for a phone call from the store manager. Use Ashley Furniture at your own risk.

Paid over $7000.00 for a bedroom suite and had it delivered. They broke the mirror support and said…read moresomeone would be in touch to repair it but to be careful as it could fall over. After about a month I called to see what was going on but they had no idea what the problem was. Kept asking me to describe the issue but I didn't see it and don't know. She read the report and said she would have someone be in touch and send out the parts. They sent the parts to ME!!! Now I had to go get them from the carrier service. After another month I again phoned them and they said they would send someone out to do the repairs. Another day I had to sit around waiting for their service. He drilled some new holes and blew the wood onto my carpet. Very nice. He didn't use anything that came in the parts box. I showed him some manufacturers defects that could be fixed with a colored pen but he didn't have one, said it should be fixed by a professional. He took pictures and again I was told that someone would be in touch. After over another month I again called and she insisted that I send her pictures. After a five minute argument she discovered that they had the pictures the last guy took. I told her I didn't want to waist another day waiting for someone to fix this new furniture and to just send the pen. She refused and the best they would do is give me a $20,00 refund. Yup, you read that right, $20.00. on a $7000.00 purchase. I'm not sure why they won't send a touch up pen, maybe it costs $21.00??? I now wish I had read the reviews of this AMERICAN company before walking into this store. Hopefully this helps the next person from being a victim of these unscrupulous vendors.

I see I have a VERY similar review to at least one other person here. We purchased a sectional sofa…read morefrom Muse & Merchant recently, after a long search with lots of in-store testing and speaking to many stores' associates. After the couch arrives we very quickly started to experience some problems. We are not very happy with the couch quality or the customer service. The first issue we noticed was the cushion stuffing. The two corner cushions were clearly much less filled than the rest. They were saggy and deflated from day 1. Within a couple days of receipt we called the store and the rep IMMEDIATELY went into a rehearsed reply that this is not covered by warranty because feather couches need regular maintenance such as weekly flipping. Excuse me, but did you not hear us that we got the couch two days ago? The next issue we experience within the first week or two were the constant feathers poking through the fabric. The feathers they use are very small and the points are really pointy and scratchy, making the couch very uncomfortable. If we don't pick and pull the feathers out every time we sit against one, it's really an unpleasant seat. We started resorting to putting thick blankets under us, defeating the purpose of our beautiful new couch. A tech finally came to look at things and they restuffed our cushions, but he said he couldn't do anything about the feathers because we had already done the right thing and selected a premium fabric with a backing that was designed to prevent feathers from poking through. His advice was to just pick out the feathers that do poke through. We're unsure how that will affect the fabric and the full long term but I suppose we will have to live with it.

I purchased a couch after a long search. It arrived and it was perfect. After a couple of weeks the…read morestuffing was coming out one feather at a time. I sent the store an email with pictures. I had not heard back so I called the sales clerk. She said yes this is normal did you look at the floor model? WTF..... I asked if I can get some of the pillows refilled as they are flat now. She said we would have to see. As you can see the feathers are all over the floor. I won't go back to have them refilled I will take it some where else.

I am surprised that this place has no reviews at all. This is actually a back dated review going…read moreback to 1999 when I renovated the basement suite of my mom's place and decided to live in the basement. I couldn't afford a high end cough and love seat set nor with my constant traffic of friends and lifestyle wanted anything fancy. They made my couch and loveseat which was $700 with taxes. The staff were helpful in working with me, the prices were great, delivery was on time and everything was 100% perfect. I am happy to report that more than 12 years later that the couch has seen a lot of abuse, however, it is still as mint as the day I bought it...minus the tasty smells from friends with B.O. but that is what Fabreeze is for.

Finished product not as expected: warped table tops and wrong colour…read more We were excited to find a place that made custom solid wood pieces, and locally! Unfortunately, we are sadly disappointed with our experience here. When we sat in the showroom and discussed with the salesperson the design of the coffee and end tables, we sat down on the display couch which is the same model as we have in our home. We specified that we were ordering the tables to match the couch and said that our couch legs were espresso (as per their couch on display). The salesperson wrote espresso on the order; however, neglected to offer to show us a colour sample to select from, which would clearly show that their espresso was a different colour. When we received it, not only was the colour wrong, but the table tops were warped. I have photos showing the extensive warping and the colour mismatch. However, Yelp has removed the photos as it is against their guidelines for me to post photos which support my review. I do still have the photos available. They said they would have the builder fix the warping, but that we would have to pay for the restaining of the tables! All in all, the owner, Blair, rectified their errors. They added supports within the tabletops to correct the warping. Although Blair was not present at the time the salesperson took our order, he passes the colour error onto us. Unfortunately when we ordered our tables the salesperson did not have a system in place confirming that we had seen and received a colour sample. Our sign off was simply agreeing to "espresso" written by the salesperson on the quote and invoice. In the end, we paid an additional $168 to have the colour corrected for both of the tables. This amount was more than what was originally quoted to us, as there was no mention of a custom stain charge at the time we placed our order.

After several weeks of searching for a new sofa, we came into Creative Home Furnishings and got a…read morefew ideas. After a couple weeks pass by we are finally ready to make our purchase, a locally made Stylus sectional. The price was a bit better than other places we checked out that sold Stylus. We mainly worked with Garreth, who seemed to be still a little new as he had to go to the boss for some of our questions. No big deal because I'd rather him do that than give us incorrect information. After we we decided on fabric, we were told that the fabric might potentially be on back order. Sure enough, a few days later we get a call indicating that the fabric is on back order and that we would have to wait a few months unless we go for another fabric. We didn't like any of the other fabrics so we decided to wait. When speaking to Garreth over the phone, he did say sometimes the fabric does come in early. I didn't believe it, but to our surprise, the sofa was ready a few weeks before the estimated date they gave us. I'm not sure how much of that is Stylus actually receiving the fabric earlier than expected, or Creative over estimating the date. Maybe both. Either way, we were happy. The only thing I would take a star off on is a little bit of disorganization. We came in twice and made our purchase the second visit. A month later I received a call from the boss asking if we're still interested in the sofa. Well... we already ordered it and at this point, it was well past the date we were notified that it would be on back order. I think she was following up from our first visit, but it should have been noted that we already came back and made the purchase. They also took down both my and my wife's phone number. So every time they called us, they called us twice. We'd be at home and my wife would take the call. Then right after, they would call me. Or they would leave her a voice mail and then call me saying the exact same thing. I don't know, maybe some people prefer that, but it's a bit redundant if we're living in the same household. Overall, the service and quality of product is pretty good here. I would recommend it if you're willing to spend a bit more to get a quality product as all their furniture is solid wood.

Purchased a wing back chair, absolutely gorgeous workmanship, high quality craftsmanship…read more Staff very helpful in helping you customize it to what you in vision it would be. Highly recommend chippendale if you are looking for high quality furniture. Don.

I'm so impressed with the showroom,fantastic handmade and carved local made furniture.Highest…read morequality I've ever seen.

Terrible customer service, they don't take responsibility at all. We bought an expensive curio, and…read morewe signed for the final sale (which is totally fine). But it came with the significant deficiency. When we came back to the store, a rude woman at the counter told us it is not their responsibility and sent us to the manufacturer. In Italy. The manufacturer asks us for the service agreement number which we don't have. A biggest ripp off and no solution from the store

Today I've been there,Antony one of the sale person was awful and angry with all the customer …read more He doesn't have any sense of humanity .

Vast selection of furniture. The stress less line of…read morefurniture from Norway is beyond average, it's an experience but be sure to bring your wallet, yikes! Staff was knowledgeable, friendly and flexible. Had to put down some cash to hold the sale price so that we'd have time to measure for size. They offered us a full refund, should the sofas not work for us. Not a lot of high pressure sales, just the norm I suppose.

Selection: Great selection of items for everything you need to have a cozy home. Floor service is…read morefine, with polite and willing to help staff. Value: Competitive prices and intelligent design for the majority of the furniture items. Things get a bit annoying after you order, because of the poor follow up. It takes longtime to get an item from overseas, and even tough there is a promise at ordering that you would be informed about each stage of the delivery, that only happens when you call the store. Once my item was ready for delivery, it came wrapped in a clear plastic, (no box, provided it comes overseas and I wonder how it made it thrugh ships), with no label, in the wrong color. Noticing this, I first told the delivery team, who insured me that the color looked different because the showroom had different lighting. Fair enough, but when you order a white thing, getting black is not about lighting. The clear plastic wrap did not have any label to be presented to me. When I called the store, the "solutions" were not at the table - I got offered to go get the samples and take hole (to what with them, not sure). When I asked if anyone can come with the samples and compare the color, they explained that they are short staffed and no one drives to work (?), interesting, where is the manager, really? So, still waiting for a solution as to how to get the item I ordered, paid for, and waited for over 4 moths just to find out that what they delivered is not what I ordered. Their "make believe" is falling apart, this is not how you attract customers, in fact, the whole way this order has been handled, is not acceptable.

I bought very expensive sofa from Yaletown. A warranty problem happened. This company simply…read morerefused to take care of our concern. They were totally abnoxious. Based on my dealings with them, I predicted they will be out of business within two years. Man, was I right or what?

After a long day of shopping for couches, we came here and found Becky. Unlike every other sales…read moreperson we had encountered throughout the day, she knew the inventory, measurements, and every thing we asked her off the top of her head. Absolutely bent over backward for us and was so knowledgeable and helpful, there was no comparison with any other place we had been shopping. The couch selection was very high quality and we could order exactly what we wanted from limitless samples. Super place, amazing service, smarts, and just lovely quality. Shop at the nearby stores, then come see Becky- you will be amazed!