1. Carter’s OshKosh

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Burnaby, BC

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3 years ago

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Once Upon A Child

Once Upon A Child

2.0(46 reviews)
3.5 km
•$

I just experience racial profiling at Once Upon a Child. I am extremely disappointed by my recent…read moreexperience at Once Upon a Child, a store I have faithfully supported for the last six years. I came in to purchase clothing for my child after buying a printer for a new sublimation project I'm excited to start. While checking out, I realized I had not transferred enough money into the correct account yet. I politely asked if I could purchase a few sweaters for my child first (around $70-$78 worth) and place the remaining items on hold while I quickly transferred the rest of the funds and came back to complete the purchase. The employee helping me was absolutely wonderful kind, friendly, patient, and engaging. We were chatting about my upcoming business projects, and the interaction was going very well. However, when she asked the manager for assistance, the entire experience changed. From the moment the manager became involved, I felt immediately uncomfortable. Instead of handling the situation with professionalism or basic understanding, I was treated with suspicion and accused of potentially "shorting the company." She repeatedly emphasized not wanting the store to be "shorted $78," despite the fact that I was actively trying to complete the purchase and had already shown proof of previous transactions on my account from today and the day before. I have shopped at this location for years without ever having a single issue. To suddenly be treated as though I was attempting to scam the store was humiliating and deeply upsetting. The interaction left me feeling profiled and discriminated against as one of the very few Black customers in the store at the time. Whether intentional or not, the treatment I received felt rooted in racial bias and harmful assumptions. To make matters worse, I left the store having already paid $78 and without any clothing in hand. I was told to come back once the payment posted to my account and that the purchase would "allegedly" be honored at that point. The entire situation was unnecessary, embarrassing, and handled in a way that made me feel dehumanized rather than valued as a long-term customer. If the owner sees this review, I want you to know that this was my genuine experience at your store. Your manager made me feel as though, based solely on the color of my skin, I was someone who was trying to short or scam the company. Whether you intended to create that kind of environment or not, that is exactly how I was made to feel. As someone who has consistently supported this business and spent hundreds of dollars here over the years for my child, I never expected to be treated this way. Unfortunately, after this experience, I will not be returning, and I feel compelled to warn others especially Black families and customers about how I was treated here. No customer deserves to feel degraded, stereotyped, or racially profiled while simply trying to shop for their child.

Found about this place through a friend. This place sells gently used kids clothing and…read moreaccessories and they also buy gently used kids clothing. Example: clothing - infant to youth size, dancewear, dresswear, sleepwear shoes - rain boots, sneakers, boots toys, books, games, puzzles baby gear - high chairs, strollers, bassinets The place does have a ton of stuff and they look pretty new, washed and cleaned. Entire place is organized by sizes. They have more of the baby clothes such as the onesie than the size 10-12 and youth sizes. They also have free parking which is a bonus. Customer service is a hit or miss, some are unpleasant while others are helpful and friendly. Another thing great about this place is that you can bring in kids items to sell on the spot. They review your items and you get paid in cash, cheque if it's over $50. Note: -there is a line-up of first come, first serve -it does take a while to sort through items (think about an hour for each person) -they don't take all the items, ONLY a select few -items must be clean and in almost new condition -items should be brought into the store in a bin The only thing that would make this place better is the pricing of the items they take. It would be nice to have more transparency on how the pay out for the items are. They just mention its through a computer. Helpful advice: -better to bring more than less as they only take a select few -better to bring items that are needed for that season (ex: rain boots for spring)

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Once Upon A Child
Once Upon A Child
Once Upon A Child

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The City of Lougheed - .. Halloween event signage & display at second location on 2'nd floor of Mall, around corner from the other one.

The City of Lougheed

3.0(43 reviews)
0.1 km•Cameron
•$$

It is a little shopping centre, but for my taste it is perfect as I can find all the stores that I…read morelove. The location is great as it is right outside the skytrain station. Moreover there is a huge parking for people preferring using their own vehicles. My big favourite is the Shiatsu Massage place, with a walk in clinic. So you can just put your name, do some shopping and then get a relaxing or therapeutic massage. My only minus is the food court, not the best choice of food and can be greasy at time.

The mall itself is currently undergoing renovations as they're expanding it, which is good and I'm…read moresure it will be a lot nicer afterwards. My complaint is about their guest service desk. It now only operates Friday, Saturday and Sunday which is extremely frustrating because what if someone needs help on the other days? I got one of those gift vouchers as a prize to redeem a gift card and on the voucher it said their guest service desk is open Monday to Friday still so I went to try to redeem it but it wasn't possible because it was closed. I went on a Friday then it was closed too, on the day it's supposed to be open and there was a sign to visit their management office and guess what? It was closed too. I called security and then they just said "I don't know when they'll be back they probably went out for their break or lunch. Sorry." So that was the help I got initially. I had to wait a while for someone to help me inside the management office. I can at least say the staff who I interacted with were friendly I just wish they had implemented a better system or had more customer service representatives to help out. Maybe they're just trying to cut people's hours down.

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The City of Lougheed
The City of Lougheed - A walkabout in the Mall this morning, looking to see & capture the upcoming holiday decorations. (upper floor)

A walkabout in the Mall this morning, looking to see & capture the upcoming holiday decorations. (upper floor)

The City of Lougheed - .. Santa's place.

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.. Santa's place.

Carter’s OshKosh - childcloth - Updated October 2026

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