Their customer service is absolute garbage. They shipped me a defective avalanche airbag inflation cylinder. The head of the cylinder would not unscrew which makes the cylinder unusable. I contacted the manufacturer of the cylinder since they obviously know more about their own product than a retailer like SnowBigDeal. The manufacturer had some suggestions of how to dislodge the head of the cylinder. I took their suggestions and was still unable to get the head unscrewed. During this process minor scuff marks developed on a portion of the cylinder head.
I returned the product to SnowBigDeal and they refused to give me a full refund, claiming I destroyed the cylinder. Their customer service agent, if you can call this person that, called me a liar and claimed the cylinder head was easily unscrewed, repeatedly patronized me in emails, and ultimately refused to help in any way. Clearly, I have nothing better to do with my time than buy avalanche airbag cylinders, destroy them and return them for a refund.
This is a small company. You would think they would pride themselves on service, but instead they abandon their customers and alienate them.
If something goes wrong, don't expect help.
I would avoid these people at all costs. Also disregard the rebuttal that I'm sure their "customer service" Department will post below. It will undoubtedly be full of lies and nonsense. read more