I purchased a Tech air 3 vest through Amazon from this company. It was a little too small for me, so I boxed it up like new and sent it back to them. About five days later I got a refund that was $300 short of what I paid for the vest. Come to find out that these people charged me a $300 restocking fee claiming that the vest was "wet". I told them they needed to take that up with UPS because I sent them a perfectly dry brand-new jacket. They refused to file a claim with UPS, so I tried to file one myself. UPS wanted pictures of the damage, and these folks would not send me pictures which leads me to believe that there's no damage at all and that they were just butt hurt That I returned the jacket. I've never seen anything like this from Amazon! It just didn't make any sense! Amazon is not the problem, snowbigdeal is the problem. Their customer service policies are not in line with Amazon customer service policies. Amazon has stepped in and refunded my $300 that these crooks stole for me. They also assured me that they would cancel the contract with no big deal so kudos to them! Stay away from these people Their customer service is horrible! read more

I have done business with SBD for many many years. They excel in customer service, product knowledge and just being down to earth. I would not hesitate to send my friends and family to them, or have them order online, because these guys have your back. read more

These guys are the only shop in Utah that services avalanche safety gear. I called over 20 dealers in three States with no help before I found SnowBigDeal. Great work, keep it up! read more

Their customer service is absolute garbage. They shipped me a defective avalanche airbag inflation cylinder. The head of the cylinder would not unscrew which makes the cylinder unusable. I contacted the manufacturer of the cylinder since they obviously know more about their own product than a retailer like SnowBigDeal. The manufacturer had some suggestions of how to dislodge the head of the cylinder. I took their suggestions and was still unable to get the head unscrewed. During this process minor scuff marks developed on a portion of the cylinder head. I returned the product to SnowBigDeal and they refused to give me a full refund, claiming I destroyed the cylinder. Their customer service agent, if you can call this person that, called me a liar and claimed the cylinder head was easily unscrewed, repeatedly patronized me in emails, and ultimately refused to help in any way. Clearly, I have nothing better to do with my time than buy avalanche airbag cylinders, destroy them and return them for a refund. This is a small company. You would think they would pride themselves on service, but instead they abandon their customers and alienate them. If something goes wrong, don't expect help. I would avoid these people at all costs. Also disregard the rebuttal that I'm sure their "customer service" Department will post below. It will undoubtedly be full of lies and nonsense. read more

I ordered a 509 helmet/goggle combo from amazon, fulfilled by snowbigdeal, thinking I ordered carbon fiber. I didn't. Sending back the helmet to snowbigdeal and re-ordered correct helmet. Contacted these folks by phone and the rep couldn't have been more accommodating! I wanted to expedite shipping and the gentleman arranged a different shipping method. That is customer service. So far so good! read more