I'm not sure what kind of standards you hold your staff and practice to have but they're LOW! I was interested in booking an appointment for Invisalign since my current Dr. has a traveling orthodontist Dr that comes on Thursday's which I can't make those appointments. Upon doing my research I found you, Snow Orthodontics which you have a VIP tier level with Invisalign Of which why I picked you to have my consultation with. But, when I called I spoke to a lady named "Lupe" and she was so unprofessional and the rest of your staff! I asked her if I can make an appointment for your Hesperia location and she said sure, upon putting me on hold, she then maybe accidentally took me off hold and I could hear your staffs full conversation. They were laughing very loudly in the background and one lady even said let me "book this new patient" and then proceeded to laugh and make fun of people. Moreover, she probably realized I was on the phone still and she hung up on me!! Therefore, after hearing this and experiencing this first hand situation, I will never seek your practice out. You as a Boss need to better train your associates and reprimand them for this awful representation on your practice; as I'm sure it's top notch but after this, it's a low quality practice! I know this will fall on deaf ears but just wanted to warn everyone else. read more