The staff is very friendly and caring. Brooklynn was very nice, as was everyone. They offer payment options which helps a lot.

I just had my root canal today and can finally enjoy my favorite foods! Thank you, Dr. Hersey & assistant read more

Snow Family Dentistry - No pain or cold sensitivity - General Dentistry Near Me - Mesa, Arizona

By FAR the most expensive dentist I have ever gone to. I spent at least 5x more for fillings than usual. When I complained, they said they couldn't reduce the bill because they had already submitted it to insurance. I'd avoid this place. The first cleaning I had, they finished in 3 minutes. My feeling was they spent so much time trying to sell me on their practice, and giving me a tour, and showing me expensive 3d images of my teeth, that they then rushed my cleaning to get me in/out in a certain time frame. When I went in for my fillings, I told the dentist this and he had them reclean my teeth and said, "she is usually pretty good, sorry." read more

I had a disappointing experience VERY EXPENSIVE with this dental office. While the staff were initially friendly during my first visit, the level of care and attentiveness seemed to decline on subsequent appointments. My first visit was handled quickly and efficiently, but later visits involved significantly longer wait times. I was also frustrated by the billing process. I was charged for an initial consultation where no actual dental work was performed--only an explanation of recommended treatments--resulting in a substantial bill. Additionally, the office requires payment at the time of checkout and directs patients immediately to billing, which can feel uncomfortable if you are not prepared to pay on the spot. In my case, the total cost of services was $1,414, and I was still responsible for paying $340 out of pocket of my own money I just wanted a teeth cleaning. The overall cost of care felt very high, and I did not feel that the level of service justified the expense. Overall, I felt that the practice was more focused on billing than patient care, and I would not recommend it to those seeking affordable or patient-centered dental services. No I will never go back and I will be telling people to not go! If I could give no stars I would give NONE....NOT HAPPY! read more

Beware, do not go here! They are scammers. Don't be fooled by all of the fancy amenities and the charm they give with a smile. When they tell you insurance is covered and you have a deductible OK great but when they bill you extra, this is when you need to be worried.. don't pay it! I understand now why all the one star reviews. this place is greedy. read more

The customer service and care quality here was next level. From the moment I walked in everyone was friendly and greeted me with a smile. My hygienist Kaitlyn was gentle and knowledgeable. No one else will ever clean my teeth again. They even have a massage chair for use before or after your appointment. Can't say enough good things about this office! read more

This place is a scam. Before they did anything, I always asked if my insurance would cover it--and they told me yes. For example, before they started the fluoride, I asked again if it was covered, and the staff checked on the computer and said yes. I even confirmed again before my dental cleaning and exam. Then, 20 days later, I received a bill for over $200 saying my insurance only covered part of it. That has NEVER happened to me in the last five years--I've never had to pay out of pocket for dental care. When I questioned it, the staff tried to say it was just a "small benefit from my workplace," which is not true--I pay for full insurance every month. The worst part is they don't tell you upfront what will and won't be covered. They just go ahead, do the work, and then send a big bill to your house. My simple cleaning and exam cost almost $500, and insurance only covered $171--they expect me to pay $242 out of pocket. Completely unacceptable. Before they do any procedure, they should let customers know the real price and ask for approval. Instead, they trick you and bill you later. Imagine if someone went in for a root canal--they'd say insurance covers it, and then the patient would be stuck with a $1,000+ bill. I also noticed so many other one-star reviews describing the same exact problem. Don't be fooled by the fake five-star reviews. Be very careful with this place. read more

Love Snow Family Dentistry. The building is fabulous, with several amenities available for their patients-the staff is very caring and non judgmental, and they are willing to discuss pricing plans, what is most important to their patients, and offer services during and after treatments. read more

Place is a complete scam. They tell you the insurance will cover it and they spoke with them about the treatment plan. Until you get a bill 7 months later saying you owe them hundreds of dollars. Do not go here extremely unprofessional. read more

Follow up review, March 2025: After the frustrating experience I had in November (see my previous review below), I don't want have anything to do with this office anymore. I thought things couldn't get worse--yet here we are. Not only did they cancel my appointment without informing me and reschedule it without my approval, but now they have the nerve to send me a statement saying I owe them $100. Maybe I should send them a bill for the inconvenience they caused me back in November. The lack of communication and disregard for patients' time is beyond unprofessional. I cannot recommend this office to anyone looking for reliable and respectful dental care. November 2024 review: I'm incredibly disappointed with the customer service at this office. They canceled my 8 AM cleaning appointment because of a staff meeting and rescheduled it--without my knowledge--to February 2025. A week before my appointment, they called me during my major surgery and left a vague message asking if I could come in earlier. No one followed up after that. Despite recovering from surgery, I dragged myself out of bed to make it to my scheduled appointment, only to find the office closed for training. When I called, they claimed I had rescheduled for February 2025, which is absolutely untrue. No one communicated this change to me, leaving me frustrated and inconvenienced. This level of mismanagement and lack of consideration for patients' time is unacceptable. I expected better professionalism and respect from a healthcare provider. read more

VIOLATES HIPPA. This place is unfortunately such a money grab. I say unfortunately because I actually really did like the set up of the office, the Dr. as well as all his clinical staff HOWEVER, their front office team is a nightmare. I've referred a couple of family members to them all for them to completely violate my HIPPA rights. when my family members come in for their own personal appointment and they get handed over my personal patient chart going over everything i've had done and asking if THEY can pay my remaining balance even after insurance and $300+ out of pocket for a couple sealants and a small filling. Not only did they break the law by sharing my personal health records with other patients but they went into my chart and added a phone number I never authorized for them to add (my step mothers who was also a patient there) and started calling her harassing her for a year straight for MY remaining balance. DO NOT trust this office. Not to mention, when i called to report this they said well we can't go back and undo any of it, but since we have you here can you pay that $70 balance? Such a joke. I will be filing a complaint through the U.S Department of Health and Human Services. read more

I have been a patient since 2019 and I am never surprised by the quality of service I receive at Snow Family Dentistry. Everyone in the office is so polite and so professional. Everything from asking how I am doing physically to how my day and how my job is going, they really genuinely care about their patients. They take the time to explain both the treatment plan and the cost associated with that plan. There will never be any surprises from this place. I highly recommend Snow Family Dentistry for all your family's dental needs. read more

I have been a patient for almost two years at Snow Family Dentistry. I followed Dr. Keith Farr and dental hygienist, Julie over when they joined the Snow practice. Everyone there is very nice and friendly. They have an organized well trained staff along with state of the art equipment. I'm very happy being a patient there. read more

I love my dentist, and you will too. They are always so friendly, helpful, and caring. read more

Once again, the most amazing Dentist office in all of America. Staff is second to none! Oh how I've missed you all. Thanks again for 12/10 service, hospitality, and welcoming hearts. read more

Snow Family Dentistry - Letter - General Dentistry Near Me - Mesa, Arizona

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I was told by the front desk girl that you were in network with Cigna . I specifically made it a point to know THAT I WAS IN Network as I have worked in the dentistry field for 15 years and know my out of network benefits suck. Now I have a balance and I'm being told there is nothing you can do about it. If I had been told prior to my exam and fmx I would have never sat in the chair. You should be up front and honest with people and take responsibility for your employees actions. read more

I went to Snow Family Dentist this week had some work done. It was the best experience I ever had in my life in a dentist chair. They were really nice Doctor Farr was excellent. He did his work. I didn't even feel a thing I will be going back there for my next dental visit for sure. read more

My first time coming here was summer of 2023, I had just gotten better insurance and this place had great reviews and was near my house. My hygienist was Ashleigh (although I've been told she no longer works there) she was marvelous nonetheless. At the end of last year I had Kari and today I had Kari again as my hygienist and I like her a LOT. Super easy to talk to, down to earth, sweet, and seems like she really likes her job. I had seen Dr. Farr my first two visits and I like him a LOT as well. Seemed knowledgeable, comfortable, and confident. Today the dentist was Dr. Hirschi I believe or spell somewhere along those lines. He was pretty cool too but I was expecting Dr. Farr. The new dentist was alright, no complaints. He was really kind and great energy. (He said that Dr. Farr was doing a root canal lol) Also, the ladies at the front greeted me as I walked in and wished me well as I walked out. Smiles from almost all the staff I saw. My first experience last year was marvelous and they continue to get high marks here. Keep it up Snow Family Dentistry team. read more

BEWARE!!!!!! THEY ARE SCAMMERS!!! If I could leave zero stars I would. I started with them back in 2023 for Invisalign. At first everything was smooth sailing, I was set up on a payment plan, began treatment, and followed up every 2ish weeks. When I first went there, they confirmed my insurance was in network and I would get the full benefits of my plan. Come to 2025 and I found out that was completely false and I was not in network so my insurance did not pay out the way they had claimed leaving me with a $300 bill I was not expecting. When my Invisalign had come to an end, Dr. Snow went and removed my attachments and ended up dremeling an indent on the top of one of my front teeth. For the payment plan, we had set up it would pull about $85 a month until it was paid in full. I ended up calling in about June/July of 2024 to pay the account IN FULL since I had the funds and at that point had not seen them in two months. In November of 2024, I got an email statement stating I had a $300 balance on my account and was 90 days delinquent. Clearly, I was confused as I had already called and paid my account and again had not seen them since April of 2024. I had text them to ask about this balance and they had let me know they switched systems and that statement was an error. To me, that made sense as I had not received any notification of a balance being on my account and I paid the balance back I had already. Fast forward to March of 2025, they start calling my HUSBAND in regard to the balance on my account rather than contacting me, the patient that has the balance. When I had called to figure out what was going on, the billing lady was extremely rude and spoke to me as if I was stupid and even had the nerve to say "well I had already spoke to your husband about this so you should already have the answers". After trying to figure out what was happening, I had them resubmit the claim to insurance and told them I will pay the bill when I got the denial letter from my insurance. They ended up calling me which I was unable to answer due to dealing with a family emergency and being out of state and was again met with complete rudeness and zero compassion for an issue I did not cause then proceeded to threaten to send me to collections and REFUSING to set up any sort of payment plan. While I completely understand the $300 was what was remaining from "being out of network" with my insurance, the balance for something I had done in April was not put onto my account until AUGUST, which is completely unnecessary. On top of all of this, the manager of the practice completely refuses to speak to anybody with complaints which just backs my feelings of this being an awful and sketchy business. I will never recommend to anybody and will forever tell anyone I meet to avoid this practice. I will also like to state, they buy their 5 star reviews by telling patients if they leave a 5 start review, and only a 5 star review, you get put in raffles to earn "major" prizes such as cash, trips, etc. which to me you shouldn't need to bribe people for them to say they enjoy your company. read more

I have been going to Snow Family Dentistry for about 4 years now. They are AMAZING!!! The office is really nice with the latest technology, and the staff are as lovely as they are professional. read more

The quality of care and professionalism at Snow family dentistry is amazing and the staff was very friendly. It was my first visit for a cleaning and I saw Kari who was knowledgeable, friendly, and most of all she didn't hurt me.Dr Hirschi was also great. I would highly recommend Snow Family Dentistry. Jill W read more

thank you so much for very best cleaning ever experience I can't thank your office enough for restoring my confidence and being able to get a good teeth cleaning and excellent dental experience overall It is really nice feeling to know that there are still offices that care enough to provide the very best that they can buy every every single employee I have to give a shout out to Vanessa who did the best cleaning I have ever had. I can now move forward, knowing that my family will have the best care as well. Thank you again to all of the Snow family employees. read more

It's always hard when you're going to a new dentist, but today I was pleasantly surprised. Lily my hygenist was so sweet and really took her time to inform me and the cleaning was fast and comfortable. Dr. Snow was also really pleasant and made sure I knew everything about my dental health. They even had a welcome sign with my name on it! read more

Because our dentist joined Snow family Dentistry our insurance coverage dropped 20 percent. We ended up paying 100's of dollars before we figured it out. The Snow office was very hard to communicate with. They said they would call me back that day but I had to call them back days later. The did forgive a few dollars that we had as a balance. I think we should have been refunded all the extra money we paid. If you go here make sure you figure out your bill ASAP! We will not be returning to Snow Dentistry. read more

Snow Family Dentistry - General Dentistry Near Me - Mesa, Arizona

Had my first visit today with Dr. Farr at Snow Dentistry and I can't wait to return. The staff made you feel at home, the office is so clean with state of the art technology and everyone is so friendly. I have found my forever dentist and can't wait to start working on my treatment plan. Thank you for not pressuring me or making me feel bad about the work I need done. I'd highly recommend Snow Dentistry to anyone! read more

My words are: loved, loved the whole staff, everyone of them where very considerate, welcoming except for out door sign didn't have my name on it:( but otherwise beautiful office and an amazing gift I was given at the end of my visit. Me and my husband are very happy we are apart of this organization for our dental needs. read more

Snow Family Dentistry - General Dentistry Near Me - Mesa, Arizona

office is gorgeous and they love showing it off with a tour when you arrive. I went in to get a normal cleaning and get my filling checked out 7-3-2024. They took xrays mapped the mouth and 1.5 hours later up sold me on 3.5k of dental work. This included a deep clean 1.2k. They appt ran too long and they refused a regular teeth cleaning, charged me 99 for the xrays. Found a tool online that cleaned my teeth for $5. waste of time. read more

Snow Family Dentistry - Xray - General Dentistry Near Me - Mesa, Arizona

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I have been going to Dr. Snow for just over 2 years and let me just say that from day 1 he, and his entire staff has gone above and beyond at every opportunity. Today(a Friday) a 22yr old cap on my tooth fell out in the morning, so I called the office and they had me in a chair before lunch. Whereas before I could plainly see the cap, now I cant even tell there was damage. The procedure was painless, and I went right back to work with a brighter smile than before. Thank you Dr. Snow!! You and your lovely staff bring such friendliness and professionalism to each and every interaction, that I look forward to all of my appointments :) read more

Snow Family Dentistry - General Dentistry Near Me - Mesa, Arizona

As soon as you walk into this beautiful building you're greeted with a very friendly smile. It was our first visit so both my son and I got welcome bags! Everything is pristine! I felt very comfortable from start to finish. They reassured my son and made it fun for him. The technology they have is something I haven't seen in any other office. They walk you through what they're doing and answer all questions that are asked. They don't push for services; they explain everything and speak with you as a person not a client. I have never been more comfortable in any other office. Plus: there is a cute sugar-free and gluten-free shop attached if you have a sweet tooth and want to reward your kiddo (or yourself) for doing so well during a visit!!!! read more

I had the literal best dental experience of my life at Snow Family Dentistry. From the moment I walked in to the moment I left, every person I encountered was friendly, engaging, knowledgeable and provided the best customer service. I would purposely cause a cavity just to spend more time with these people (jk) Truly though, if you're looking for a dentist, you couldn't find a better place. 20/10 stars! read more

By far the best experience I've ever had at the dentist. Everyone that works here is incredibly nice. The office is beautiful and just as welcoming as the staff. read more

Veteran friendly, ask for Ashleigh she is the best dental hygienist in the area! Amazing customer service! Don't go anywhere else!

From the first phone call to leaving you can really tell that they care about their patients and the level of care they receive! As a person who has deep rooted fear of dentists cause of the many cavities I had as a kid, this place had amazing reviews, so I gave it a try and was so grateful to find a place my whole family can go to after today! Also... the massage chairs are a genius concept I loved it! Big thank you to Ashleigh for the best cleaning! read more

My first visit to Snow Family Dentistry was an outstanding experience. I was greeted and given a tour of the facility. Everyone was friendly, state-of-the-art equipment and they have a massage chair to use before your visit. Julie did my teeth cleaning, she was friendly, and kind, and she made having my teeth cleaned a breeze. Dr. Farr is also a great and caring dentist! Next time, I look forward to trying their sugar-free ice cream from the ice cream business they have next door. read more

i do not recommend. my wife and I went to her appointment this October, over 7 times the staff were trying to push additional treatment that was not needed, my wife felt like she was trying to be used for her money and pushed into buying unnecessary treatment, after her terrible experience we found out the company has been shady and done the same thing to others. Do not recommend 0.1/10 read more

From beginning to end- best dentist visit experience I've ever had. From the personalized welcome sign at the entrance, to be greeted with a smile, to the tour, welcome gift... the staff that goes above and beyond getting to know me on a more personal level THEN talk about my teeth past present and future. The hygienist explained what she was doing each step. Dr Snow was in promptly as she finished. Had a conversation instead of only rushing in to check my teeth and rush out. We discussed treatment plan options according to MY cosmetic goals, and a plan was set in place. After Jessie scheduled my next cleaning, she walked me to Becca at the checkout counter so we could schedule my treatment plan. She already had my quote printed out according to my insurance! Finished with a chair massage. No complaints! read more

Snow Family Dentistry - Ended with a massage. - General Dentistry Near Me - Mesa, Arizona

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Not only is Dr. Farr, the kindest and nicest man you may ever meet, but he is also the most clinically proficient and academically honest dentist to whom I have ever been. I say that having been a physician for over 40 years. Further, his staff is remarkable and is most similar to a family who takes patients in as part of their family. It's quite remarkable. Today, Ashlegh was is my dental hygienist. Her academic knowledge and clinical excellence were exceeded only by her infectious personality. It is well-known in the medical community that a tremendous physician / dentist may have his practice sink because of uninspired, uncaring, and dry staff members. Ashleigh was the absolute antithesis of those negatives. Dr. Farr and the entire staff made this first visit to the new office the most amazing medical/dental visit I have ever experienced! It is like concierge dentistry! read more

I always have a great experience here at Snow Family Dentistry. The building is beautiful and the experience from the time I first walked in was great!! I won't go anywhere else! Maggie is my hygienist and she always does an amazing job!!! She always helps me understand what it she is doing and why which is comforting. I appreciate her making me welcome and her willingness to engage with me to make me feel comfortable throughout my appointments. I can't say enough about Maggie and the Snow Family Dentistry. I will recommend 100 times over! read more

There for a follow up cleaning. I have a couple of molars that should probably be pulled but so far minimal pain so I am letting them ride. No pressure but dentist and hygienist both have explained the consequences of not being more aggressive on the 2 molars. Quality of care is excellent with a "common sense" approach by staff and dentists. Everyone friendly and professional. I would highly recommend and have sent my 95 y.o. mother there for care and she was very pleased. When I need work done, these are the guys I want doing it!!! read more

Great experience with my 8 and 5 year old. Everyone was super sweet and the office is gorgeous!