The services I had here was at the end of 2022. In my initial visit I had an exam and we set up a game plan. Chemotherapy had ruined my teeth. In the top, I just had 2 front teeth and 2 canines. We decided to pull all 4 top teeth and I would get dentures. On the bottom, I just had 4 teeth as well, but the dentist thought the bottom ones were ok, except needing a filling on one.
Needing a variety of services, I had a good chance to interact with pretty much everyone there. The dentist, his assistant, FO, the finance lady that helps coordinate your treatment, the Dr. that actually pulled my teeth, and the denturist. My experience varied depending on who I was dealing with.
The dentist and the finance lady were both solid 5's. When I visited that dentist he was just so kind, conversational, caring and empathetic. The finance lady seemed highly intelligent, a great listener, and just very personable. So, dealing with both was just a WOW experience. I really liked them both. The assistant was also a 5, maybe not quite as personable as the dentist, but really all you would want. She was very sweet and offered bottled water or lip gloss.
The Dr. that pulled my teeth, I would rate a 4. He is overall very good at what he does. I was nervous and I appreciated how he was nice and also super fast. What happened though is he gave me the numbing shots then let it take effect and started pulling. I knew something was wrong though because when he was pulling out one of my canines it hurt like heck and I practically jumped up. He said something like, oh it's ok and continued and then I didn't feel the rest of the extractions. But what I discovered later, is around that canine he actually ripped the gum going up towards the top lip. That's why it hurt, because my gum wasn't numbed that far up. The 4 star isn't because he did that but more that he didn't tell me he did that. I was bleeding a lot for hours and wasn't sure why. That was probably why. Plus, they put in my new dentures right away and said they had to be in for 24 hrs. So, I didn't see that until I took my dentures out. It's not a huge big deal, I just wish they would have told me.
I would rate the denturist as a 2. I think they would be better off maybe to have him work in the lab only with no public contact. He talked to me kind of in a condescending way. He also only talked to me standing behind my chair. I thought it was weird so I looked over and didn't see him doing anything and wondered why he wouldn't face me. My appointment with him was to get impressions and discuss dentures. They wanted to have the top denture ready before they pulled out my teeth. The dentist made it sound like I would have choices on what kind of dentures I would have. I asked him about what choices I have and he just said my natural teeth were too long and I could have shorter teeth. I said okay that sounds good any other choices? But he didn't present me with any. I needed a basic impression of my top teeth and also a bite impression. The denturist said he would just do one impression that day but wanted me to come back another day for the bite one. I started to object but he said he would go make an appointment for me and walked out of room. I was really annoyed because first of all, I didn't think I needed two appointments. Each impression takes about 5 minutes - why not do at same time? Also, how would he go set up an appointment without even asking what day or time would be good. When he returned we argued a little. I said I don't have time to come back, he didn't seem to care. Then I approached it differently and said if we have to have another appointment for the bite impression, we'll have to also reschedule the extraction, then he did care. So, he went ahead and did both impressions but I just had bad vibes off this guy.
After the extraction, they put in the new dentures and then you return in a few days for any adjustments. The dentures were incredibly painful to take off or put on so they needed adjustment and I had to see the denturist again. He shaved it or whatever, put it back in my mouth and I said that's comfortable. Then he asked for them again and started shaving off more. So, they were really loose in my mouth. I think he probably shaved off too much but I was just ready to get out and I was like ok bye thanks. Then I walked up to FO. So that leads me to their rating...
I would say the FO is 4. When I was checking out they asked if I was getting my dentures adjusted. I said they just were, but I couldn't really talk because they kept falling down. The only complaint on FO is when I said that, I notice she kind off smirked at another lady there. I thought that was kind of rude. On the other hand, we're all just human and overall they had been nice and I'm not really sure what that meant anyway.
If I go back, I would definitely go there for dental care. Although, I don't think I'll get my bottom denture there. read more