1 Star - Dangerous Negligence & Lack of Care My Background:…read moreI'm an internationally recognized spa industry trainer/consultant who trains spa owners worldwide. Former spa owner (15 years), published author of "Customer Service Is Not Rocket Science," and luxury travel specialist evaluating spas globally for high-end retreat guests. I literally train the industry on exceptional spa service. In all my years visiting/training spas worldwide, I have NEVER experienced this level of negligence or injury. What Happened: During my massage, I experienced a significant injury when the therapist inappropriately pulled my neck in an improper range of motion. Pain was immediate and severe. Most Alarming: Left Alone While Injured I was left on the table briefly paralyzed and unable to move. I stated this TWICE--that I could not move and was in severe pain. The owner never came to check on me. The therapist kept insisting I get ready for my next service. I struggled alone to get up, get dressed, and walk out in excruciating pain. When I reached the lobby barely able to move, the owner sat with arms crossed, showing no concern. She didn't introduce herself, didn't stand to address me, and treated the situation with complete indifference. Blame-Shifting Instead of Accountability Both therapist and owner repeatedly implied the injury was my fault--a pre-existing condition--despite: Never experienced this injury before Felt the exact moment of improper technique Intake paperwork noted no prior neck injuries This was clearly negligence, not pre-existing Complete Lack of Accountability After Injury: No accountability - Owner treated me like I was taking advantage, not as an injured paying customer Broken promises - Agreements to issue refund check were never honored No empathy - I incurred $500+ in medical expenses (doctor visits, co-pays, treatments, travel), owner showed zero concern Refund mishandling - After agreeing to issue check (my card was cancelled due to fraud alert from unknown charge from this spa), owner issued refund to cancelled card anyway without informing me Boundary violations - After requesting all communication via mail, owner disregarded this professional boundary Industry Expert Perspective: This Is Dangerous As someone who trains spa owners worldwide on safety protocols and duty of care: this establishment presents a serious safety risk. In my training programs, I teach what to do when clients are injured: Immediately check on them Offer assistance Show concern and empathy Take full responsibility Follow up to ensure wellbeing This spa did NONE of these things appropriately or timely. Instead, they left me alone, showed indifference, and blamed me for their employee's negligence. This spa would never qualify for my curated collective and represents everything I teach spa owners NOT to do. Awards Don't Equal Quality Service This spa has been voted "Best Day Spa in Pooler" multiple times, yet other reviews cite consistent customer service failures. As someone who trains spa owners on truly award-winning service: awards mean nothing without the fundamentals--safety, accountability, communication, and genuine care. Real excellence is how you treat people when something goes wrong. The One Bright Spot The only person who demonstrated professionalism and genuine customer service was front desk staff member Becky. She kept her word, followed through, and treated me with respect. She's the only reason this isn't zero stars. Bottom Line I attempted to resolve this privately with integrity. I'm a woman of faith who prayed about this situation and hoped to resolve it as fellow believers and businesswomen (I'd even patronized the owner's faith-based coffee shop). Unfortunately, I've been consistently disregarded, invalidated, and treated as an afterthought. I cannot recommend this spa. If something goes wrong--and based on other reviews, this isn't isolated--you'll be on your own. As someone who visits spas worldwide and trains the industry on excellence, there are far better options that value clients, prioritize safety, and understand basic customer service. As someone who has trained countless spa professionals worldwide and created industry standards: this is not just poor service--it's a dangerous failure of the most basic duty of care. Please be cautious if you choose to visit this establishment.

I took my wife here for a couples massage for her birthday. She has been to many spas before, so…read moreshe had a good sense of what to expect. The front office staff were very friendly and welcoming, which we appreciated. However, the actual massage experience was somewhat underwhelming for both of us. In fact, certain areas felt more aggravated afterward rather than relaxed. My wife also mentioned that at most spas, there's usually a space to sit and unwind after your session, but here we felt like we had to remain in the lobby just to drink water, which took away from the overall experience. During my massage, something was placed over my eyes that I initially thought was a towel, but later found it was I believe was the cover of the head rest. My wife did not have anything placed over her eyes, so the experience seemed inconsistent. I did leave a tip, but overall, we're unsure if we would return. Seemed a bit overpriced for what we received

This was the first option provided on yelp for a spa and after reviewing their site, I decided to…read morebook an appt. I got a men's facial for my bf and I got the relaxation massage. The atmosphere and vibe is so clean and calming. I could definitely go to sleep in there. My bf said his facial was so good and he liked the lady that worked on his face. I wish I could remember the name of my masseuse because she was so sweet and she did a really good job. My body was already sore from walking two days in a row so the massage was painful but it was a good kind of pain if that makes sense ?? My favorite part was when she rubbed my legs and cracked my back. Omg I definitely could have fell into a coma how relaxed I was. The price wasn't bad for 50-60 minutes either. I definitely recommend them if you're in the area

We were truly looking forward to a relaxing visit. However, we experienced a sudden family…read moreemergency that required us to return home immediately -- a three-hour drive away. Our appointment was scheduled for 10:00 a.m., and I called at 6:00 a.m. as soon as we knew we had to leave. I left a voicemail explaining the emergency and requested a callback. I received a return call at 10:00 a.m. from the staff member working that morning (2/14/26). I again explained the situation and sincerely apologized, asking if the cancellation fee could be waived given the circumstances. Unfortunately, the response felt cold and lacked empathy. I was told the charge could not be waived, despite this being a true emergency completely out of our control. We were not just charged a standard cancellation fee -- we were charged the full cost of the massage, totaling $250.00. I also requested that a manager or owner return my call to further discuss the situation, but I never received a follow-up call. The lack of response was especially disappointing and unprofessional. I understand and respect that businesses have cancellation policies to protect against no-shows and last-minute cancellations. However, there should be room for compassion and discretion in genuine, unavoidable emergencies. Customer service and empathy matter. We will be returning to Savannah to complete the trip we were unable to enjoy, but we will choose a different spa. I would rather support a business that demonstrates understanding and care toward its clients. I did not want to give any stars but it would not let me post review without it.

Judy is AWESOME! I came in with gray, naturally curly hair and just about no idea how to grow out…read morean old bad pixie cut. We tried several variations over several months and Judy did an excellent job. Unfortunately, I was never satisfied with my hair growing out and elected to cut it into a pixie again. I really wanted a flattering cut that was feminine and edgy, despite my gray, naturally curly hair. Judy gave me the BEST pixie cut I have ever had, by far! She was patient and understanding as we worked through finding exactly what I wanted and what worked best for my hair type. I am beyond grateful for her careful attention and skill! Thank you, Judy.

This business offers massage, facials, hair services, special event, hair and makeup services lash…read morelift and tint

I had an amazing hydrofacial experience! Haley, was so friendly and provided a great experience!…read moreThe treatment left my skin feeling smooth, hydrated, and glowing. I will definitely be coming back!

I went here because my friends bought me a gift certificate for my birthday. I was a little nervous…read morebecause I had never done a microdermabrasion before. The girl who was helping me, Miranda, was super friendly and informative. She basically held my hand every step of the way. I was disappointed to find out she was leaving because I would definitely ask for her every time. However, the other staff is just as welcoming and helpful. The clientele there seem like regulars. The place has really cool lotions and scents on sale as well. The ambience overall is very warm and inviting. To top it all off, I was worried because my gift certificate was expired, but they still honored it without putting up a fuss. One downside is that I tried booking through the phone and never received a call back, but their online system is much easier to use, so It wasn't a big deal.

Atia! Atia! ATIA! She is truly a gift. This was only my second visit to Woodhouse Spa, and just…read morelike the first time, I left feeling like I was floating on cloud nine. I had been looking forward to this appointment all week, but in the chaos of planning bridal showers, the day completely slipped my mind. Thankfully, Leah at the front desk (who is always so kind and welcoming) gave me a call, and I rushed right over. The moment I walked in, Leah greeted me with her sweet smile and calming energy. That's when I met Atia, who would be my massage therapist--and wow, what a blessing. Atia is a true master of her craft. She immediately put me at ease with her kindness and patience after I arrived late, and once we began, I quickly realized I was in the hands of someone extraordinarily knowledgeable. She has such an intuitive understanding of the body; every movement was intentional, and the way she explained the areas of tension and why they were tight was both fascinating and comforting. Not only was the massage itself incredible, but she struck the perfect balance between conversation and quiet relaxation. That's not an easy thing to do, and Atia absolutely nailed it. By the end, I was so grateful that I gave her a big hug--I couldn't help it! Of course, the Woodhouse experience is about more than just the massage. The hospitality staff deserve their own spotlight. Leah is always attentive and patient with any questions I have, and Emily adds such a thoughtful touch in the relaxation lounge. On my very first visit she made me feel so cared for, and on this second visit, she even remembered my name--such a small detail, but it left a huge impression. She goes out of her way to make sure guests feel pampered, whether that's by bringing the perfect beverage or simply radiating warmth. Between Atia's unmatched skill, Leah's front desk sweetness, and Emily's heartfelt care, Woodhouse Spa Savannah has set the bar impossibly high. I already can't wait for my next visit next month. This place is truly a sanctuary.

My husband completely surprised me with the most perfect birthday gift -- a spa day at Woodhouse…read moreSpa Savannah -- and I'm still floating! From the moment I walked in, the atmosphere set the tone: calm, soothing, and exactly what you want from a spa. The quiet room was my favorite spot -- stocked with mimosas, trail mix, cozy blankets, and even warm airplane-style pillows. I actually ended up taking a little nap there (which honestly felt like a luxury in itself). For treatments, I booked a deep tissue/hot stone massage with Jessica -- and WOW. She worked out every knot with just the right pressure while keeping the whole experience relaxing. It was exactly what my body needed. Between the thoughtful service, relaxing amenities, and my husband's sweet surprise, this spa day was unforgettable. I'm already planning my next visit because once you experience Woodhouse, you'll want to keep coming back. Savannah gem for sure!

One of the best massages I ever had was with Carrie at Spa Bliss. Carrie overall was intuitive with…read morewhat areas needed more focus and the pressure she used was excellent. I came in with calf and trap discomfort and left feeling outstanding. This was the first time ever I even fell asleep during the massage which shows how great this was. The spa was clean, size inclusive and everyone I spoke with was kind and friendly. I highly recommend this spa!

What a great experience. I max a resy with Rosalyn to henna my mother's eyebrows. Unfortunately it…read moredidn't take so she tried the hybrid process. Either way it was a great experience. The place is so nice and relaxing and smells great everywhere.

If you are looking for a Spa look no further. Spa Maven offers a Myriad of services. On my last…read morevisit I received the best Brazilian Wax ever with very little pain! It was my first Brazilian that was not horrible in the pain department. I also received a Foot Detox and a Yoni Steam! I wanted to add on more services because I was not ready to leave. The atmosphere is so calming and peaceful! I've also received Derma-planing Facials and Pedicures. They offer massage and lash services. All I can say is Book BOOK Book! I've never been disappointed!

I had a facial with a microblading add-on. The facial was pretty generic; no aromatherapy, no steam…read moreand no head, neck or shoulder massage. My skin looked great afterward though.

The town of Beaufort deserves better than the Beaufort Day Spa. Unremarkable experience and the…read morecost is too high for the quality of services I received.

I love this day spa! I'm local and have been going to Christina for massages for YEARS. I cannot…read moresay enough about this charming, little spa and the quality of service. I always leave feeling like a very happy noodle.

Celeste gave the most spectacular facial! She was extremely knowledgeable and I left feeling…read moreterrific and my skin looked and felt amazing! I highly recommend!

Beautiful location but be aware if you are unable to walk up the front stairs. Once you are inside…read morethey do have an elevator to take you up for the services. Located on a lovely Cobblestone street in a 3 story historic rowhouse the waiting room is classically charming with spa gifts to peruse while you wait. If you would like a beverage and they don't offer... ask they are refreshingly delicious. Ma had a pedi & mani she was very pleased. I had a massage & pedi would definitely recommend this place if you are coming in for a visit and wish to treat yourself to a massage and salon experience. Respectfully Reviewed

Deceptive advertising and booking. Booked a discounted valentines package that was advertised as…read more56% off only to be called by the owner later and told that there was a mistake and the discount is $10 and wanted me to buy another package to keep my booking. Edit: No I'm sorry that you're an incompetent business owner who blames customers for their bad experience with you. Reading past negative reviews you consistently shift any accountability away from yourself. It's obvious from the attached picture what the cost was and what the discount was. Fix your website and booking tools and take responsibility for your actions.

My facial was awesome and my massage by Sarah was incredible. Everyone was lovely and the place was…read morevery clean. 10/10 recommend (from a person who has had a lot of massages).