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    SNIPES

    5.0 (1 review)
    Closed 11:00 am - 7:00 pm

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    3 years ago

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    Nordstrom Rack

    Nordstrom Rack

    4.1
    (20 reviews)
    2.3 mi
    $$

    I've had a gift card for Nordstrom since early December and I am the type of person that will hold…read moreonto a gift F-O-R-E-V-E-R... so when the hubby decided on an outing to the mall, we jumped on the chance to get out of the house. But little did I know that he had something else up his sleeve in regards to my gift card. So we walk the mall and we finally get to the Nordstrom Rack store... ahh, the fine things I can find in there. We start to look at the shoes and he starts to pick out shoes for me... and turns to me and says that we aren't leaving the store until I use my gift card money. G-A-S-P! The audacity! My husband telling me that I need to spend money on myself! LOL!! As I clutched my imaginary pearls - all of a sudden I'm southern and in shock! - I started looking around for things that I wanted! How dare I, right?! We finally get to the register... with 4 pairs of shoes and a pair of sunglasses in tow... the wonderful Haley B was the person that we had the opportunity to ring out with. As my items were being rung up, I noticed that my gift card wasn't going to cover the whole amount of the purchase. So I make a comment to the hubby that I'm gonna have to leave something behind since I wouldn't have enough to cover the total... Haley jumps in and asks me the amount on the gift card and after I tell her, she advises me that she will add a coupon to my amount so that I wouldn't be over! OMG!!! Now that's what I call customer service!!! I was over the moon walking out of the store with everything that I wanted because of one employees looking out for a customer! Thank you to Haley for helping this mom out!! It was certainly appreciated!

    Customer Service was really bad! I will never shop at a Lid store ever again! manager was really…read morerude! team had two prices but wouldn't honor the lower price. contacted corporate office about the issue. No follow up from them! Bad service!

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    SNIPES - shoes - Updated June 2026

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