Came in to have my passport holder stamped while on vacation right from the airport. I looked every…read morebit of the 20 hour traveling I did to get there complete with sweatpants and baseball hat. Staff couldn't have been nicer and had it ready for me in a Monday since it was late on a Friday. Love my double decker bus stamp!

- great staff - helpful staff…read more- tons of good inventory here overall - lots of good seating - quick to be provided an SA Overall, good service and lots of inventory.

So this is a tiny tiny Nike store in terms of merchandise and size, but they organise running…read moregroups four times a week for all sorts of runners. Mondays: Women's 5K or 7K. Wednesdays: Mixed 5K, 7K, 10K. Friday mornings: Mixed, 7K. Sunday mornings: LONG ASS RUNS. This is also in addition to the Nike Training Club classes! Pretty impressive for a small store, I'll say. I go primarily to the Monday sessions and do the 7K, which is a normal, short-ish running distance for me. But you'll get an entirely different workout with the pacers, who make you do all sorts of intervals and sometimes all-body training. It's a great workout while also being a lot of fun. The huge thing is that the pacers aren't your annoying, cliche perky cheerleaders; they're actually down-to-earth, relaxed, and amazing at what they do. They'll take care of the whole group and let you work at your pace. If you're faster, they add in extra workouts to challenge you; if you're slower, they will stay with you and figure out how to guide the group so that you'll be able to catch up. Everyone's really friendly, too. Not the type of competitive atmosphere you'd expect! So if you're ever thinking of trying to run shorter or longer distances more regularly with the support of a friendly group, definitely pop by one of the days they run together. If you can't make those specific days, they also encourage you to check out the store on Oxford Street that runs Tuesdays and Thursdays (ladies), though having been to the other one once I'd say that this one is more organised and more like a collective. And did I mention that after 10 runs, you get a free T-shirt? I know what this sounds like, but I PROMISE I'm not being sponsored by them. I'm just SO STOKED by what they offer and just can't believe that more people don't take advantage of this!! Oh, and I guess their stuff is pretty nice and slick, too. ;)

Of all of my global travels & shopping, I experienced the THE BEST CUSTOMER SERVICE in this Nike…read morestore. Here's my story. I bought a pair of sneakers here and unbeknownst to me at that time, they were half size too small. I wore them the next day and walked over 9 miles around London. By the end of the day my toes were so much in pain that I went straight back to the same store to buy another pair just in a bigger size. This is where THOMAS, THE BEST CUSTOMER SERVICE PROVIDER EVER, comes to into the picture. He professionally explained the sizing for me and guided me to the correct size. I thanked him and asked if there's a way to make an exchange instead of buying another £129 pair to replace the ones I didn't need and he told me that it's not the norm, but considering the situation he will make the exchange. I didn't have the box or receipt with me so I offered to go to my hotel to pick them up. Thomas said that he doesn't need the box because the shoes cannot be sold again and asked if I had a mobile bank statement to proof my purchase. Thanks to Amex app, I pulled up the receipt and walked away with perfect pair and happy face. The moral of the story is that a combination of a great company like Nike, that allows their employees to make decisions based on each situation and doesn't strangle them with strict guidelines; and a fantastic employee like Thomas, who has the capacity to see the big picture and creativity to find a solution, is a winning combination. I will keep buying Nike product and when in London only shop in their Neal Street store. And I truly wish there were more retailers and employees like Nike & Thomas! Thank you both!

I was at the ZARA store, Duke of York Square 65, London SW3 4LY, around 7:50 pm today, 2nd…read moreNovember, with a friend who wanted to visit. The shop lights were still on, and we could see people inside (who we later realised were all staff). We approached the automatic doors, but they didn't open. We checked the store's Saturday closing time on Google Maps and saw it was 7:00 pm. Just as we were about to give up, we noticed a staff member inside with long, straight brown hair, smiling and gesturing for us to come in through the glass door. Although we knew the store had already closed, I initially thought the staff member was being kind and generous by inviting us for a quick look. However, despite her repeated gestures, the automatic door remained shut. After a while, I realised the staff member had no intention of letting us in and was, in fact, making fun of us. I felt completely mocked and ridiculed, leaving me with a sense of being insulted. Later, the same staff member made a gesture with her hands, appearing to mouth an apology, but by then it felt insincere. I couldn't shake the feeling that this incident was racially motivated. She seriously needs to learn how to treat others with basic respect, even before receiving any customer service training. This was the worst experience I have ever had, and I will not be returning to ZARA again.

I bought two items online, at great expense. One arrived with threads already pulling, so I didn't…read morebother trying it on, and decided to return both. I visited the King's Road store, admittedly on a weekend, but it was a terrible experience. I have worked in retail on the King's Road and know just how stressful it can be, nonetheless, I was never allowed to overlook customer service. Firstly, there are two separate queues for buying and returning. While I think this is an intelligent idea overall, it is not well signposted, and the staff in the fitting rooms don't tell you. I had to wait for 30 minutes at the buying till, only to be told to go to the returns queue, and wait for another 30 minutes. Secondly, they seem to treat everyone trying to return items they have bought online like suspects. I wasn't allowed to exchange the products I had bought. I was told I'd have to pay for new items on the day. My refund for my first purchase was made, but it takes up to 12 days to arrive in my bank account. Why should I have to be out of pocket for a fortnight? I had already spent my money. Thirdly, when I raised a perfectly legitimate concern about a lack of signposting in the store about the queue system, and that customers who have already paid for items should be able to exchange, I was told by the manager that I should have asked about these policies when I entered the store. Why is that the case? Customers are not obliged to understand complex policies of firms - they are not employees! I was in two minds about posting a bad review, as I know that working in retail can be horrible, and I wouldn't want to leave hard-working staff feeling deflated. However, Zara's business model seems to have gone very down hill. They rely far too heavily on self-service. This may work in a supermarket when you know exactly what you need, but it simply isn't suitable for a company that sells clothes at mid-range price point. Overall, I would say that the company's focus 'selling fast' has undermined the customer experience, and has left staff feeling disillusioned. Great shame, as it used to be a great experience.

Great selection. Jerome was awesome. Helped make getting some new kicks that much easier.read more

The Oxford Circus Foot Locker store is like the best one in the world, everyone goes there to buy…read morethe latest 'creps' (trainers). It usually gets rammed out on a Saturday or even a late Friday night. The store is welcoming with friendly staff ushering you in, whilst the background music consists of everything from Grime and Hip Hop to R&B and a bit of Pop. So if your a sneaker freak I would highly recommend you visit this massive two story store, you will love it!

Walking down the streets of the Carnaby Shopping area, we were getting into this debate on where to…read moreshop and find unique items that we couldn't find anywhere else. Irregular Choice is precisely that fit. These shoes are the most unique you can get and the styles are fun, funky and colorful. The collection of special occasion pumps were absolutely cute and quite unique for a little extra flare. The Disney themed shoes were fun, crazy and perfect for any fan who wants something a little more unique and harder to score. Even if you aren't in the market to buy these shoes, they are so fun to check out. Great Designs!

A shoe store fresh out of your rainbow, cotton candy, and Unicorn dreams. There's even a big ole…read moreunicorn right in the middle of the store! There is more glitter in this shop than on all of this past season's episodes of Ru Paul's Drag Race. And the steps have all kinds of fabulous LED images projected from them. Fierce, right? The shoes in here are what you wear when you want to make a statement, honey! They are not for the timid of faint of heart. If you need a little sass in your soles, then look no further. You are definitely in the right place.

They were very friendly here. My wife needed a pair of white shoes that they make to match an…read moreoutfit. The prices here in Paris are only a little bit more than it would be from an online outlet. The difference was only $20 more expensive here. Like so many places in Paris, there is no street so you will have to find another way to get here.

I bought a pair of Allbirds online a month ago and the first day I wore them here in London they…read moregave me a blister on my heel. I went to the store in downtown London and Daniel was on it. I didn't have a receipt and Daniel indicated all I needed to do was give him my email address and he would make it right. I walked out with another pair of shoes and now I have happy feet. Thank you Daniel and thank you Allbirds.

If you do ballet or ballroom dancing you likely already know Freed. Their shoes are amazingly…read morebeautiful and comfortable. I went here on a Saturday afternoon looking to buy a new pair of character shoes. Luckily I got there before a huge line up of girls looking for pointe shoe fittings and adults looking for ballroom shoes free to out the door. I couldn't find my size, but they were extremely helpful and patient. Even with a crowd they give you full, professional and undivided attention. The staff in this shop are truly wonderful and the pointe shoe fittings were thorough and well informed. I ended up leaving with a glamorous pair or sparkly ballroom heels that I'll use for Concert performances. A must visit for any dancer.

I suppose looking at me know that one would never guess I trained for the ballet. Like Topsy I just…read moregrew and grew. My friend became a Prima Ballerina with the Royal Ballet..by 15 I was too tall. My first ballet shoes and character shoes came from here. We would order tights and shoes while on tour, in the Med and the Far East, from here and they would be swift to arrive. 'Frederick Freed Ballet' is still going strong - nearly 80 years after the ballet shop was opened by Frederick - it's still pirouetting on. As a pattern-cutter for ballet shoe designers, every week Fred's father would put aside half a sovereign for his son - allowing Fred by the 1930s, to open his own store. Freed's provided the first made-to-measure service and clients including Anna Pavlova and Margot Fonteyn who would wear out her shoes in just two performances.I have had the same pair of pointe shoes since I was 19! Every professional ballet dancer is fussy about their footwear. So much so that each shoe is hand-made to an exact specification. Good things should last the test of time - they should remain and remind us all of what once was and how life used to be - it's important in the ever changing London. 'Freed of London' make 40% of the world's ballet shoes - about 200,000 shoes a year.

4 Stars for a big location in the heart of Soho shopping district that's busy, but efficient!…read more I had been looking at Onitsuka Tigers for a while, but the shop beckoned me in to actually try some on while on vacation. It clearly gets a ton of business, because it was packed! But the displays were great for browsing until someone could help me get my size in a few styles. The staff was not overly friendly, but very efficient, and I appreciated getting in and out quickly! After trying a few on, I went with the Mexico 66 slip-ons. They are the perfect easy sneaker! With that said, the flat soles take some getting used to, but give it a few days and you'll be convinced. Great, easy shopping experience!

I love their shoes. My BF loves their shoes…read more We are a happy couple. Nice little store on a lovely side street off Carnaby. I want the red trainers with gold stripes, but I will have to wait till the end of the month, as I spent all my money shopping next door at MAC and LA Sugar. I wished that I had stopped by this shop first!