- great staff - helpful staff - tons of good inventory here overall - lots of good seating - quick to be provided an SA Overall, good service and lots of inventory. read more

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Friendly staff and reception was excellent! They followed up and offered us beverage while they wait on us or check for sizes. Love the display windows and packaging our order in their signature box and bow was well worth the short wait. I end up purchasing a pair of leather boots and it looked amazing with a very discreet LV logo. Definitely a feel good stop. read more

Louis Vuitton - Women's Clothing Near Me - London, XGL

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I'm very disappointed with this company. The items aren't worth the price. The canvas print is peeling off the bag. The bag was used very rarely. Unfortunately, the store said they couldn't repair it and that it was caused by wear. This is the second item I've bought, and the quality compared to the price is terrible. I also bought sneakers from them, which they replaced three times because they were poorly sewn. Unfortunately, I was disappointed and I warn others to think twice before spending a lot of money on something that isn't worth it.They're helpful and nice if you want to buy, but when it comes to helping you when something goes wrong, they're completely useless. read more

This location is one of my favorite, ( Not like Im a regular but when in London stop by & treat yourself, don't cheat yourself.) the Options, customer services were impeccable as always. Made my layover so memorable and enjoyable. read more

Nice store. Multiple level. Great service. But they wouldn't stamp my passport, because they only do large luggage pieces now.

The Asian employee at this store gave me exceptional service! I came in and he asked me if he can help me out with anything. I told him exactly what I was looking for and he pulled it out for me very quickly. I told him I wanted another pattern and color. He checked for me on his iPad and said that he remembers there was one last one in the store. He went to grab me it. While I was waiting for him, another employee came by and asked if my boyfriend and I would like any drinks. The employee came back with what I wanted and went over the warranty, VAT tax refund, and all that super quickly. He even showed me that I can get a refund down the street 5 mins away. I wouldn't hesitate to come back to this location because of him. He helped me right away instead of making me wait to even get help! I was so happy when I walked out! I even shook his hand! read more

Unprofessional and pathetic customer services extra ordina rude staff. They eat my 465£ said that parcel is delivere...im begging them to chase my case and send me my parcel its been 3months now but they doesn't care they dont bother peoples money they think they are dumb...i need the proof of delivery,id or delivery picture..worst brand ever read more

Bad customer service. This sales associate did not help me at all. I asked for a specific bag that I was informed that was available in this location. I came here to purchase it, I approached this sales associates and without looking/checking she blatantly told me no right away. So I tried to ask another sales associate and she was able to assist me better. read more

Louis Vuitton - Bad SA. Don't ask for her. Or look for her. - Women's Clothing Near Me - London, XGL

knew what i needed to get and was given a new piece right away. nice ambience and not overly crowded. staff were surprisingly helpful and not snooty. payment though was a pain! paid using a foreign issued credit card and it took me ages to get an approval! many many questions asked by Barclay's bank staff. i guess it's nothing to do with LV. my advise for future purchase is to pay by cash! but who carries so much cash and walk around??? the cashier was really patient despite the long delay for completing the transaction. she also apologised and reassured me that i'm not the only one facing such detailed scrutiny. weak pound means relatively cheap LV stuff compared to buying in france.:) read more

Louis Vuitton - in the shop - Women's Clothing Near Me - London, XGL

The staff here is amazing. I purchased a messenger bag in Scotland but when I checked the item in London, I was surprised that I was given the wrong bag. (the bag was in a box). Went to this store and they fixed the problem with smiles on their faces. Will definitely come back here again when I'm back in London. read more

This location is close to Piccadilly Circus. Great spot for shopping close to many other shops. If you're coming to this location, ask for assistance from Ahsan. He seems to be the only one at that location who handles the bags and merchandise with extreme care. You'll notice that a number of the other associates will rip open the bags violently to look for the price tags. I don't think I recall the last time I was at an LV store and there were scratches to the display merchandise. But this store will have a few items like that. But you will appreciate the professionalism by Ahsan. Thank you for the python merchandise. It's 12/2016 and the US dollar is a great value compared to the British Pound. It made shopping in London an incredible deal. All the stores were so busy. You need to check in at the front to be added to the queue at LV so that when a sales associate is free, you will be serviced. It's quite simple, I'm not sure why there are so many complaints of how that system worked. A lot of the stores in that area used that procedure. Once again, if you want to be treated with courtesy and professionalism and you want someone to handle the merchandise you are about to purchase with extreme delicacy and care, ask for help from Ahsan. read more

I purchased a handbag and coin purse here. I came in looking for 3 specific bags and a charm, this location had 1 and the coin purse. Location: easy to find and access but relatively busy depending on time of day. Not a problem, check in when you enter and you will be approached when an associate is available. Service: I had a good experience and the associate helped me find another bag at different location. Selection is relatively good but if looking for newer or less common items, they may not be in stock (as is true at any busy location). Overall good but I had better service at Sloane Street store. Likely due to less busy location and more interaction with associates. read more

CLOSED ON SUNDAYS?? Louis Vuitton in the states never closed on Sundays... I guess they make too much money here to be open on Sundays. In fact, I don't think anything retail is open on Sundays in London. I was extremely sad that I didn't get to go into this store because it looked very very promising. Sigh! 2 stars since I didn't get to step foot into LV. read more

I came in on a blustery winter Saturday, and was pleasantly surprised that this shop wasn't shoulder-to-shoulder packed with shoppers. It's usually packed in here, but for once it was relatively quiet. I was immediately greeted by one of the sales associates - it was as if he read my mind as I walked into the store - and he was extremely helpful. He was very attentive, informative about the products and wasn't pushy; but he was a very smooth-talker. I left with empty hands, but the same cannot be said for the 2 friends who came in with me! The sales associate explained basic care for the different types of leather bags, and was very attentive - when he noticed it was snowing outside he brought plastic slip covers so that our purchases wouldn't get wet. Also, the bags were nicely gift-wrapped with boxes (which I understand are hard to come by!). The customer service was excellent, and if I'm ever inclined to make and LV purchase in the future I would come back to this location. I've found that the staff here are always very polite and not snooty. They offer VAT refund forms for foreign shoppers. (In response to Heidi C.'s review, most stores on Bond St. and Sloane St are closed on Sunday... Most shops in all of Europe are closed on Sunday unless it's in a tourist centre. It's not an LV thing.) read more

This LV store is clean, well-organized and very chic. It wasn't busy when I was there, which was great. They were out of stock on the handbag I wanted (inconvenient! booo!) and the sales associate I was speaking with didn't know what a Cles de Maison was (Only available at the LV Maison stores. I pulled the name from the website... come on now), so I've removed a star for inconvenience. I had a very limited amount of time in London, so had to walk over to Selfridge's for my handbag. They refused to call and place a hold on it or get it prepared for me. Not acceptable from a luxury brand. Removed another star for inconvenience - my local LV in Vancouver would happily do this for a valued client. It took some doing to convey exactly what I was looking for, but once we were on the same page, he was quick and efficient and the transaction was completed post haste. LV in London had better pricing than the EU, even with exchange rate, so props to LV UK for the good pricing. read more

This LV store layout actually made sense! They grouped all like pieces together so it wasn't a mess walking from station to station as the flagship in Paris. The service here was absolutely top notch. My friend was there to pick up a few pieces for the family back home and the associates was incredibly helpful in showing a variety of pieces and even offering some suggestions. He was so good that we left with the last Speedy in the store! Quite a lucky grab at the last minute. LV was smart enough to even provide plastic rain bags to cover the regular bags. It was pouring cats n dogs and we were able to get our purchases safely home! Can't wait to return and get something for myself. read more

It's very disappointing to me that the customer service with Louis Vuitton stops when you leave the door. I purchased something expecting to get a VAT refund. The salesperson did not sign the VAT forms and I was denied the refund at the airport because of that. Tried to contact the LV manager, my salesperson said she would follow up with them and get back to me. Four weeks later, still no reply. I know the store is crazy busy, but yet I've been a dedicated customer for many years. It's crazy how good they are at selling you something, but once you leave, they could care less. Very disappointed and will think twice before buying another piece. read more

Late review: We were in London during the summer. The guy that helped us was very nice. We purchased 4 items. This store is situated in a very high end area with other high end stores. I would come back, great service. read more

Great store, had tons of fun shopping here. Leticia made the purchase supper easy & comfortable. Make sure if you are in London & need a L.V. Bag look this store up also ask for Leticia read more

Seriously the worst service ever! Been here waiting for assistance for the past 20mins and the reps are just talking to each other and not helping me. Worst service EVER read more

Louise Vuitton after sales is so bad. When you buy from them it's great but any problems well good luck with that.

Arrived in London, and our baggage was delayed so my husband and I went on a bit of a shopping spree. Louis Vuitton was our first stop. Of course, we weren't dressed to the nines, and we were harshly judged for this. One of the employees stopped me from perusing their handbags implying I was going to steal one, and that I was not allowed to touch any of their merchandise even though other customers were doing so without supervision. Not sure if this was a racial issue or if I was being judged on my clothing. Nevertheless, I was being judged solely on my outward appearance, and I took great offense. We left and went to Burberry where we were treated with respect, kindness, and professionalism. We have since become diehard Burberry fans as a result. We also stopped in at Chanel where we were treated with the same respect and professionalism, so I purchased a few handbags, shoes, and sunglasses. Shame on Louis Vuitton! I still have a bad taste in my mouth from that experience. I cannot bring myself to walk into an LV store to this day. read more

This place is quite nice and the atmosphere is very warm and welcoming. I purchased a bag from them and was offered assistance and a glass of champaign. The only criticism I have is when I called them the following morning and asked if I could return a bag they informed me that their return policy does not allow that. They can only exchange it for another bag. read more

This was really a great experience and a horrible experience. First the SA there typing on an I Pad creating the lines for the other SA's came and gave me a very rude glance because I was dressed in sweatpants and a shirt. If you go here I recommend wearing very nice clothes because even if you don't want to believe it like I didn't they judge you on your clothes which is extremely wrong. I had an SA that was very kind though and I was able to purchase the item I had wanted he didn't even wrap it up or think to put any of the care cards in. Just a box and the item. This experience overall really makes me rethink my choise about Louis Vuitton. So I would say wear nice clothes even if they are discriminating against you by judging you based on your clothes!!!!!!!! read more