If I could give zero starts I would. The assistant manger was beyond extremely rude. He cussed my…read moreboyfriend out in the store for asking a simple question, and another associate claimed to be the district manager. Absolutely RIDICULOUS! Another customer was complaining about how she was treated by the assistant manager the same day, and another associate also complained about the assistant manager! GET YOUR PEOPLE IN LINE. Ridiculous that retail associates treat customers like trash. Do not go here!! This company has lost multiple commercial customers because of how they were treated in this store.

We had the best experience with Nick here! He was more than helpful and went above and beyond to…read morehelp my boyfriend and I! He spent at least 45 mins assisting us in trying to get parts and replace a rotor for our trailer! We appreciated his hard work and his excellent customer service!!!

Friendly employees, but they weren't able to install a battery because of "liability" when another…read moreauto parts store less than a mile away could. I won't be going here when the competition is near and more able.

I had to get my car's headlights replaced. They did the job in 5 minutes no wIt time and did not…read morecharge for labor. I was pleasantly surprised. The staff was very pleasant and willing to the job immediately.

They had what I needed. Even had salt for the 8" of snow coming this weekend. Store was busy and…read morethe folks at the counter worked quickly.

I wish I could give a lower score for this. I went to this shop last Thursday (Oct 30th) and had…read morethe worst experience. I needed to get my battery checked and possibly replaced. When I told one of the workers, Matt, he sighed and told me he would check it but not change it. Ummm ok? Apparently he didn't want to change it in the rain for fear of being shocked.... It was hardly raining at this point. I didn't even bring an umbrella. Also, gloves are a thing. But ok, fine. No big deal. He recommended a store they do business with just down the way. However, when I got there they told me they could change the battery but that I needed to get one from O'Reilly. Thanks Matt for letting me go all the way over there empty handed. Ok, fine. No big deal. I drove back to O'Reilly where Matt was waiting for me. I had called him on the way and he was apologetic which was nice. I think he even gave me a discount on the battery. After paying for the battery, you'd think that the least he could do would be to take the battery to my car. I'm not weak, but I'm still a young female customer who knows that batteries are heavy. Didn't even offer. Thanks again Matt. So I picked up my battery and headed back to the other store where the tech proceeded to change my battery IN THE "RAIN" and without gloves on. Sooooo Matt just can't change batteries I guess. The technician finished up but then my car started showing all these weird messages. The technician told me that the battery might be bad and that I needed to go back to O'Reilly for a 3rd time! At this point, I had been on this adventure for over 2.5 hours. 2.5 hours for a battery. As you can imagine I was pissed, but I headed back to the shop anyway. Thankfully, another tech at O'Reilly was there to help me (I wish I could remember his name because he was so kind and excellent) instead of Matt. He checked my battery and everything was fine, so I drove a few days on it and everything went away. My main takeaways from this experience are that Matt had no idea what he was doing but works there anyway, he doesn't care about his customers and wastes their time, and even though O'Reilly advertises free battery installment some of their workers are too lazy to do that, so they shouldn't be advertising it at all.

Extremely friendly and helpful. They were able to install a new battery when another auto parts…read morestore less than a mile away said they could not due to "liability" on my vehicle.

Jake had awesome customer service skills and was super helpful with what my car needed. Everyone in…read morethe store was also super friendly. Thank you AutoZone!

I have had several cars worked on at this location and I have to say that the team here is super…read moreprofessional. Their prices are incredibly reasonable, and their labor rates are more than fair. I don't know anything about how the could have problems here but I know that the owner has been over backwards to do a great job for me. I cannot give them a higher recommendation.

My biggest mistake throughout this entire process was not getting the names of the people I spoke…read moreto I deeply regret that. My first complaint about dealing with the audio shop would be the fact that I talk to a man on the phone who told me to come up The following day and that they should have time to have my stereo installed I never got an appointment time or the name of the person I spoke with which was on me. Upon arriving I was told by the young kid at the counter that they wouldnt have time to do it that day and since I am driving at least 45 minutes from another state to have this done I was obviously frustrated. Then he tried to schedule me for a week out on my birthday which obviously he didn't know, When I told him this wouldn't work as my wife and I were planning on taking a road trip across the country soon and I wouldn't be in the area plus I needed the navigation system to go across country so I wouldn't have to be on my phone while driving. So he moved it up another four days sooner. My second and most pressing issue was when I arrive for my schedule appointment, I am not a stereo installation expert by any means but I am also not an idiot. Now when I was informed of the hundred dollar an hour price I did not think anything of it considering this stereo is an easy installation and should not take any more than a half hour to install. The only reason I didn't do it myself is because I originally was going to have my father who is an electrician help me with some of the wiring so I chose not to pay the extra $20 to have Crutchfield do the wiring for me...big mistake my father and I had a falling out due to unrelated issues and I am not personally comfortable messing with the wiring as far as stripping and splicing them together goes. Knowing all of this I was apalled when the kid at the counter suggested to me that it was going to be a four hour minimum to install the stereo. Meaning he wanted $400 to install a stereo that should only take A half hour tops in the hands of somebody who knows what they're doing... when I told him that I was not going to pay the $400 he then went on to try to explain why it was going to take so long etc. and suggested a few other places I could try as if I hadn't done that already. Mind you out of all of the other places that quoted A price for me The max that I heard was $180! And that is including Best Buy a huge franchise! My whole review could've been summed up in a few words this place is a joke they will waste your time and try to rip you off for everything they think they can get out of you. Don't waste your time especially if it is the young kid that works behind the counter working. I wouldn't doubt if he never even told his bosses about my appointment or my stereo system and he wasn't planning on pocketing some extra money. If yelp would let me I would give a -5 star review...

this place made me go Wow!!! I had a bad tire but had to be at work, I only bought one tire and…read morethey went out of there way to drive me to my workplace so I was not absent. I didnt ask them to, they just wanted to make sure I was taken care of. This is the type of thing that restores my faith in businesses. To whomever hired Steven to work in the tire department...you found a one in a million employee. Thank you pep boys, for the best deal I could find on a tire and for service above and beyond anything I have ever experience before. My name is Joseph and I could not be happier with my product and services.

I had tires put on my truck and now my transmission is in limp mode, my traction control light is…read moreon, my check engine light is on, and my stability light is on. The technician said "The error code says it is a manifold fault and we didn't do that. You will have to take it to the dealership". At the time of my appointment there were four of us in the waiting area. Three of us had problems that we were dealing with, and the last one was still getting work done.

Do not plan on a quick turnaround from the service department. I received numerous mailings about…read morewalk in oil change. Twice I attempted, and twice I was told it would be two hours. Scheduled appointment and it was not quick. The attitude was " it sucks to be you" Bought a new car recently and it was an ok experience, if I had it to do over again I would go to Ohio. Everyone ( except the salesperson) could use some customer service training, particularly the finance associate. They could learn something by going to other local dealers and sitting and observing. I would rate them mediocre at best.

i would not recommend this dealer. Try another one. Sales…read morewas unwilling to trade for the color car I wanted. Service failed to correct recall, which I have to comeback for. Support could not figure out some aspects of the tech. 3 strikes.

The woman manager was in a mood when I walked in Didn't know…read morethe name of a u bolt then was clearly aggravated that I had came into a parts store looking for a part. Her tone of voice was hostile to say the least.

Brian was so helpful changing out my battery! Great job! Thank you for all your help.read more