I've been a regular at this location for about a year now. It's good, not great, but if I'm being honest I don't know that a smoothie joint could earn a 5-star rating from me. It's just smoothies!
Here's how this place rates with me...
I have never been inside! Every time I've been here, and it's probably been 75-100 times, I've always used the drive thru. That being said, from the window it looks modern and clean inside.
About 90% of the time, I use the Smoothie King App. The app is easy to use, often provides deals and discounts, and I'm able to order what I want about 10-15 minutes before I arrive. I have a payment method attached to my app, so often I pay for my order from the app. This is very convenient, however I will say that nearly everytime I get there, I run into a scenario that I think Smoothie King can improve upon. I'll get to that in a bit.
Almost everytime I've been here, the staff have been super nice! Truth be told, really all they have to do is hand me my smoothie. Most have been polite and very few were not.
The speed of service is sometimes very slow. I've had several instances where I am waiting behind a car or two (only about 3 cars can fit between the order board and window at this location) for 10 minutes or longer. That can seem like an eternity for a drive-thru! And.....they are making smoothies, not baking a homemade lasagna!
The scenario - so as mentioned earlier, I routinely order ahead on the app and then show up 10-15 minutes later. Often there are a car or two in line already when I get there. I've found that everytime there is a car in line ahead when I get to the order board and politely say, "I placed an order in the app for Tony," they ignore the name and say, "ok, pull forward to the window." Then when I get to the window, I have to repeat everything, including my name. Part of me thinks, if they would listen to my name the first time, they could speed this process up for everyone because when I get to the window they'd be exchanging pleasantries and handing my smoothie over instead of starting the process there. Trust me, this is super minor and not a deal breaker at all, but it happens everytime.
Altogether, I like the smoothies. The place appears to be clean. The app is easy to use and the employees are usually nice. I keep going back and I think it's worth a try if you haven't been there before. read more