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Smooth Move Solutions

5.0 (1 review)
Open • Open 24 hours

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Services - Smooth Move Solutions

Appliance disposal

Construction debris disposal

Electronic disposal

10 More Services

Furniture disposal

Property cleanout

Junk pickup

Landscaping waste disposal

In-state moving

Out-of-state moving

Packing

Recycling disposal

Storm debris disposal

Unpacking

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2 years ago

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(22 reviews)

Had a 10 x 15 Storage Unit that I needed contents moved 8 miles down the road. All contents were…read moresecurely boxed and wrapped - so nothing movers had to do but pick up and relocate. Original quote was no more than half a day (which I thought was a stretch). They charge by the hour. They arrived at the storage unit at 10:00am. SEVEN HOURS LATER I was presented the invoice that included the time to go get a flat fixed, the hour lunch time, AND the time they spent trying to get the trailer out of the front yard after getting stuck. One star is a stretch....but the two young men that loaded and unload were nice guys. AND they called when they were on their way and were on time. ONLY positives.

They came recommended from the company moving us, to come pack our house up. Initially, there was…read moregreat communication. They responded back the same day and set up a time to come look at the house and give us a quote. He came out on Thursday and said he would call us on Friday with a quote. Wife and I had agreed we were going to use them, just wait and hear back. Friday came and went with no call. I waited until Saturday and nothing. I emailed the guy that came out to our house. Nothing. I then emailed the owner. Nothing. On Sunday, our moving company called and I explained I had not heard back from packers. He said he would call them. A few hours later, the owner responded with an email asking if we ever heard from the worker that came to our house. The owner explained he was out of town with a sick family member. I responded back that I understood completely but would love to get the quote back and get busy since our move was happening in a couple of days. No response again, from anyone. So we decided at last minute to pack our house and get it ready in two days! Communication has been horrible. The owner seems like a good guy and I understand he has a sick family member. But this is more about his worker that came out and never responded back. It has now been 4 days and we move in 24 hours.

Icann Moving - ICANN Moving a family to California

Icann Moving

(9 reviews)

Following our experience with ICANN moving, I must say that I am extremely disappointed and…read morefrustrated. For anyone interested in movers, I highly suggest you AVOID this company at all costs. We agreed to hire ICANN to pack our house and move everything into storage. After speaking with the owner, Henrietta, I was told that my house would take one day to pack and less than one day to move. The packers were nice and cordial and I have no major gripe with them, except that it took two days rather than the initially suggested one and the prices were not clearly expressed at the beginning. Each day of packing cost us over $3,000.00. While this was a surprise for us, we were willing to move forward with it given the packers did well. My major issues began with the moving day. They showed up almost 2.5 hours late. The movers were NOT PROFESSIONALLY TRAINED. They said it would only take them "a few hours" and a truck load or two to move everything based on what they saw during the initial walkthrough - it ended up taking OVER 16 HOURS and three truck loads to move into a storage unit 15 minutes across town. We also had to help and load things into our own vehicle and unload in the storage unit to help the team. The movers damaged the house on their way out, broke and damaged our property, and did not properly wrap furniture (one mover even exclaimed, "f*** this, I'm not wrapping anything else!") They left trash at both properties, SMOKED CIGARETTES INSIDE, and missed several pieces which resulted in more time and trips. The DAMAGES AND DESTRUCTION to our property we were able to see (due to most of our property being wrapped or packed in storage) surpassed $2,000.00. Once the movers arrived to the storage unit with their final load at around 2:00 AM, they demanded we pay the over $3,000.00 balance in full before they could unload. We asked to speak with the owner and, over the phone, she told us she would be taking our property if we did not pay right then and there. We asked if she would call us in the morning to discuss the issues before we paid, but she refused. We needed to pay before she would discuss further. So, after paying over $10,000.00 at this point, the owner called us the next morning and said the "best she could do" was pay us back $300.00 for the damages. We asked her to reconsider given the situation and she said she would get back with us that afternoon. Two days later, after multiple messages that were essentially ignored, she finally got back to us and said there was nothing she could do because her guys "did the work." She backpedaled her original $300.00 credit and said that the job was complete, despite the multiple issues. I m highly disappointed. ICANN Moving should be avoided at all costs due to their negligence, unprofessionalism, and failure to communicate. This company damaged property, some of which is broken beyond repair, and we were not even given a simple "sorry. At the end of the day, if I am paying premium prices, I expect premium service. I will never use this company again and if anyone in my circle asks for moving company recommendations, you better believe I will tell them to not use ICANN Moving.

Just used Icann for our move from Holly Lake Ranch to Bonham. Arrived promptly as promises. Very…read moreefficient and thorough. Highly recommend them. Henrietta did a great job explaining the process and was very accurate in her estimate of the costs. Would recommend them highly.

Smooth Move Solutions - movers - Updated May 2026

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