They came recommended from the company moving us, to come pack our house up. Initially, there was…read moregreat communication. They responded back the same day and set up a time to come look at the house and give us a quote. He came out on Thursday and said he would call us on Friday with a quote. Wife and I had agreed we were going to use them, just wait and hear back. Friday came and went with no call. I waited until Saturday and nothing. I emailed the guy that came out to our house. Nothing. I then emailed the owner. Nothing. On Sunday, our moving company called and I explained I had not heard back from packers. He said he would call them. A few hours later, the owner responded with an email asking if we ever heard from the worker that came to our house. The owner explained he was out of town with a sick family member. I responded back that I understood completely but would love to get the quote back and get busy since our move was happening in a couple of days. No response again, from anyone. So we decided at last minute to pack our house and get it ready in two days! Communication has been horrible. The owner seems like a good guy and I understand he has a sick family member. But this is more about his worker that came out and never responded back. It has now been 4 days and we move in 24 hours.

Had a 10 x 15 Storage Unit that I needed contents moved 8 miles down the road. All contents were…read moresecurely boxed and wrapped - so nothing movers had to do but pick up and relocate. Original quote was no more than half a day (which I thought was a stretch). They charge by the hour. They arrived at the storage unit at 10:00am. SEVEN HOURS LATER I was presented the invoice that included the time to go get a flat fixed, the hour lunch time, AND the time they spent trying to get the trailer out of the front yard after getting stuck. One star is a stretch....but the two young men that loaded and unload were nice guys. AND they called when they were on their way and were on time. ONLY positives.

The best moving experience ever! Adam and crew are awesome! I highly recommend Adam and Co!! If you…read moreever need a mover, look no farther.

Adam and his crew did a great job making my move from Pittsburg to Garland so smooth. They even set…read moreup everything for me and had fun with me and my kids

WARNING: Both locations have been bought out, and it is not…read morethe same. This was our go-to place for 13 years, but no more. I pre-paid for Christmas packages to be wrapped but they failed to make note of it. Paid again to get my packages. Had to go home, find the receipt, and bring it back to get a refund. Had I not kept the receipt, their ineptitude would have cost me double. Plus, the price for gift wrapping is now through the roof. OH! And there is a flat $2 fee to run a debit card. That's outrageous. The previous owners built relationships and treated people fairly. They had integrity and knew how to manage their business. These people are price gouging, and their service is very sketchy.

Pack N Mail came to the rescue ! Had a package that HAD to BE in Lawrence Kansas from Longview…read moreTexas overnight . It arrived by 9:15 following day ! Whew ! Thanks for the safe arrival .

Guys came out and moved stove from storage to inside home. Its called smooth move for a reason…read more The professionalism and team effort was outstanding. Will definitely use them again.

From the owner: Smooth Move Solutions pride ourselves on our quality of care for client's and we will always take…read morereasonable steps to ensure the safety of your goods. We offer loading / unloading help, packing / unpacking help, driving help and cleaning help. Your satisfaction is our number one job, Choose the Smooth Move and make your move smooth!

NOT IN GOOD HANDS! There was damage to several of our furniture pieces, items broken that we were…read morenot told about and discovered broken glass they swept out onto our driveway and arrived with a truck that was not large enough, so two trips had to be made. Upon completion of the move, you are forced to sign off that there was no damage in order for the 'clock' to stop. How is anyone supposed to know at that very second if there was damage done or not!!!!????? The only positive was that the crew was friendly and worked diligently. I will never use your company again nor recommend you to anyone!!!!

3 movers showed up to move our house and they were all very nice, however they were not…read moreprofessional at all. They damaged a chair (antique), an end table (pictured) and dropped and shattered our big green egg. When they brought in the end table the worker said "um, sorry, the knob came off" As you can see, it was much more than just a knob coming off. It was completely damaged beyond repair. He also said he could fix it with some gorilla glue. I actually laughed at that one! The same worker thought he could move the egg off the truck alone even though it weighs (with the large wooden stand it was on) probably 1000 lbs. It shattered because it is completely ceramic. We have submitted claim forms but the owner hasn't responded and said she would replace the egg with a used one, since ours wasn't new. It was less than 4 years old and only had been used maybe 8 times, it was in pristine condition. It also held a pampered chef pizza stone, which was also broken. After the egg incident the head worker and the one who dropped it screamed at each other loudly in our driveway for about 15 minutes, blaming and defending and screaming. All extremely unprofessional. We had provided lunch for them and were gracious to them at the time, because it is just things, but the fact that we haven't heard from them and no restitution has happened makes me want to leave a true review, so you know what you are getting. The worker who dropped the egg, said he wouldn't be returning to work because he didn't want to work for free. (obviously not recognizing that he would be working to pay off a debt, not working for free) He also said the owner would hire anyone who showed up to work, which let me know that they are mostly inexperienced at properly moving items of value. They also said they couldn't get the baby bed apart and didn't move it, however, when my husband went back to move it, it came apart quickly and easily. I think they just didn't want to move it. This is small, but also they told us they wouldn't move the mattresses without a mattress cover and that we would be charged for them if we didn't have them. So we purchased them ahead of time and they were never used. We left them on each of the mattresses for them to use, but the movers didn't use them. So that was wasted money as well. A lot of our boxes were smashed and I am so thankful we didn't let them move my valuable china, mirrors or pictures. So all in all, if you don't have stuff you care about, they were fine. This move happened in Nov 2020 and we still have no resolution and not even a returned call or text in regards to restitution. We are beyond frustrated and upset that we are going to have to take them to small claims court. We are getting our paperwork ready now to be served.

When I bought my house, I hired Elite Moving to move my stuff from the apartment to the new home…read more The moving team was very professional on site, and finished well within the 2-hour minimum. There was a minor hiccup with billing (and without it, they'd get a 5 star review), but Jake (the owner) handled it gracefully and quickly to my satisfaction.

They broke my bed frame then rigged it to make it look like it was fine. Once I got the…read moreconfirmation number and once I had time, I called them to give the confirmation number. I am a vocal amputee so I have to use a hand held device to speak. I was hung up on 5 times, one of the times I was told she could not understand me so I asked what I needed to do to help her understand me and her response was " Talk better ". I was appalled and as I was explaining my situation, she hung up on me too. Completely unprofessional and unreliable! I'm going to have to get their physical address and march in there so they have no chance of hanging up on me then!

I requested these guys help on short notice and not only did they show up on time, they showed up…read moreearly. These guys are experienced and quick to overcome any obstacle. I would highly recommend these guys for any of your moving needs!

Be aware. I contacted this company on Facebook before submitting my reservation using moving help…read more I was in communication with Antonio for two weeks. I even confirmed the time and date two days prior to my moving date. No one showed up on the day of the move. He called three hours later trying to provide a explanation for now showing up. This company has not sone many jobs but, had great reviews prior to my experience.