Caveat emptor.... we had the Hearth Guys come out to check our installation…read more The Hearth Guys had to correct several deficiencies which were potential safety risks. They had to extend stove pipe away from the roof, reapply silicon to stove pipe which had not been property cleaned with acetone and then sealed properly, cut additional wood from the roof away from the stove pipe. The Hearth guys will also have to return to install a damper, which was not included. We paid up front; and after that the quality of service took a nose dive.

Had a some bad experiences at other fireplace companies, but At Blazin Hot, nothing but…read moreprofessionalism and hospitality. We drove out to their showroom and we were met at the door by the owner. She was friendly knowledgeable and we bought our gas logs for our fireplace. Her husband the other owner came to install the gas logs. Nothing bad that I can say about this company. A+ all the way....

Alaan with The Fireplace Guys is the best! I was having problems with my fireplace pilot light and…read morehe graciously came out on a Sunday to help me. Showed up on time, said it was a small job and didn't even want to charge me. Alaan was so polite, worked efficiently and cleaned up around my fireplace afterward. Chimney sweeping is his speciality but he is expert with gas logs, etc. Very professional!

From the owner: A family owned business dedicated to having the highest quality customer service and…read moreprofessionalism in tune with your needs to create the dream home warmth you've dreamed of.

I was supposed to have a person or team come out to my house on January 13th to inspect, clean and…read morepossibly repair my chimney. They had even sent me a message the day before confirming the appointment. After their "no show", I called their office and was told that because they couldn't reach me, (which doesn't make since because they had no trouble at all saying that they'll be at my house on the 13th) , that they had rescheduled me for the 20th, which made no sense because I knew I'd be in Frisco on the 20th. She said she'd call me after talking to her boss, or that possibly her boss would call me. Well, neither one happened. It's unfortunate. I had read some good reviews and thought I had found a good company. Guess not.

This shop was recommended to us by the guy we used as our chimney sweep. We mentioned we were…read morelooking for a fireplace insert and he recommended we visit their showroom. We visited in early 2022. We were told there wasn't anything to purchase and production was slow because of new regulations, so most were back ordered/would have a wait time to get and install. Nov 2022: I called just to check if inventory/production had improved and the answer was not so much, but he happened to have one fireplace insert that was delivered to the store and was available. We went with it. John set up a time for Jeremy to install it the following week. We were excited to use it and help warm our home. The back plate was bent a little bit but they ordered a replacement and came back out with the new one after it arrived and changed it out! Definitely recommend visiting John if you are looking for anything fireplace related!

You'll find it on the internet, like Google, but phone calls are not returned and this business is…read moreapparently no longer open. The telephone connection does not reflect this so if you leave a call back message, it doesn't get returned. I have yet to hear from them after making several attempts.

Fantastic service and crew! Worked late into the night to get a last minute set of projects done.read more

I requested service on Tuesday and set an appointment for today (Friday) at 11 am. They sent me an…read moreappt reminder that night that I put in my calendar. I bought wood in anticipation of this ice storm that's coming, and we are an all electric house except for this fireplace. I received another automated confirmation of my appt Wednesday . After a further miscommunication was cleared up, Kyle came by at 4 and did the job. Laid out a tarp, played with my dog, cleaned the chimney, and patched a small crack in the back. I now feel confident to use my fireplace in this storm. Well pleased with results.

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

We had a very odd difficult request and Robbie jumped on it, designed what we needed, and exceeded…read moreour expectations!!!