I requested a small carpet repair job and made initial contact with Tom. I sent some pictures and I…read morewas quoted for $150 - $200. They said they could use the carpet from a closet and use it to patch the damaged area and replace the closet carpet with something similar. An unfortunate event unfolded where Tom couldn't make it to the scheduled time and he then referred me to his worker, Matthew. I got in touch with Matthew and they came over to check the carpet. I asked them how much it would cost and he told me what Tom quoted me for and I asked if we can go $150 since the job is so small. Matthew agreed but couldn't do the repair immediately since we needed replacement carpet for the closet. He left and said he would be in contact. A few days went by but I haven't heard from him. I sent him a message for a follow up but never heard from him again. Overall, I felt though the customer service was lacking. This happened over ~2.5 week period. I had to do all the initiation in calling them and trying to get on their schedule. I'm sure they do good work but they ghosted me.

Glenda understood our precise description of the carpet we desired. Rick promptly arrived at our…read moreresidence, measured all dimensions, and collected the samples. The carpet installers showed exceptional professionalism and were punctual for the installation date. The removal of the existing carpet and installing the new one was done with efficiency and with care. The final result is aesthetically amazing . My wife and I are immensely satisfied and would highly recommend this Schindler's carpet to anyone seeking carpet installation services.

After a refrigerator leak caused water damage to our engineered hardwood floor, I called three…read moredifferent flooring companies for an estimate on either a repair or replacement. Due to the age of the floor, and the unavailability of the existing floor product, we had to do a complete replacement. My wife and I were most impressed with Michael Yanez, owner of Best Budget Flooring and Remodeling, so we chose his company for our wood floor replacement. We couldn't be more impressed with the entire process. Best Budget replaced our engineered hardwood with luxury vinyl flooring. It only took Michael's flooring and painting teams three days to complete the project. The floor is approximately 1000 square feet. They moved all of our furniture, hung plastic to prevent dust from invading the rest of our home, removed the quarter round, removed the old floor, sanded and prepped the foundation, installed the new floor, repaired the water damaged baseboards, installed new quarter round, painted all of the baseboards, cleaned up after themselves, and moved all furniture to exactly where we wanted it. We were blown away with how quickly the project was completed. My wife and I absolutely love our new floor. Michael and his team were knowledgeable, professional and very courteous. Michael visited our home several times throughout the three days to make sure everything was going well. I couldn't be more impressed, and we would absolutely use Best Budget Flooring again. We highly recommend this outstanding company.

From the owner: Here at Best Budget Flooring & Remodeling we are dedicated to giving you the best in flooring with…read morea focus on customer service, quality products and great pricing. Locally owned and operated in Tyler and Flint, Texas we aim to serve everyone including home owners, businesses, custom builders and specialty contractors within the greater East Texas area. Offering Vinyl/LVP, engineered hardwood, carpet, tile, SPC, laminate, commercial carpet tiles, backsplash - You name it Best Budget Flooring has something for everyone! If you are ready to find your Dream Floor at a great price call us today at 903-805-0018!

Absolute best customer service I've ever experienced! If you are ever in the market for any kind of…read moreflooring no matter if it's carpet, tile, hardwood, floor binding, etc. you need to come here first! Family owned and operated and truly a blessing to get to come here!

Highly recommend Stroud's Flooring at 3414 S SW Loop 323 in Tyler. Laurie & Chris Stroud worked…read morewith us to get all our flooring, backsplash and showers in our new build. They were so patient, accommodating and helpful throughout the process. Laurie helped get everything I wanted from the wood plank tile floors, tumbled marble backsplash and shower walls and design. Best of all they are a turn key company and family local owned. We had the best experience and are extremely grateful to Laurie and Chris. Cannot thank them enough!!

I received bids from several companies to replace all of the carpet in my house with wood EVP hard…read moreflooring. Not only did The Added Touch give me the best bid, they were the only bid that did not want to put transition pieces across every doorway and instead offered a seamless installation. The installers did an excellent job -- their measurements and cuts were so precise I almost didn't put quarter-round down at the baseboards. While there were a couple of hiccups during installation, one phone call to Irene and all was well. Irene definitely provided the added touch!

To everyone that has helped me through this process, all I can say is that this is the most amazing…read morecustomer service EVER! Brenda, I knew when I called and you answered that I had called the right place! It's like I said when I called the store.....What took me so long?? And, Marty, thank goodness I was reading his mind but so glad to know he would have shown up anyway! He was fantastic in helping talk me through the process. Now, let me tell you how great Gustavo the installer is. Him and his team did the most beautiful job! They are all so trust worthy and not only did great work but cleaned up too! He communicated with me through every part, helping me save a little money while making sure we're safe and not going to fall through any floors. I am so thankful they were able to do the work so quickly! I would never want anyone else to do my floors! The staff all went above and beyond to make this happen for me and I could not be more thankful!

Installer were great, they did a wonderful job. Professional and fast…read more Office staff on the other hand, unprofessional, argumentative, customers don't have a say, she refused to tell me how much carpet I was paying for, and don't listen well. I'm not really sure why I did business with them. Won't do it again. They seem to always be on the defensive. My carpet is not the same as the sample I gave them but they insisted it is. She can't see the difference, clearly there is a difference but she doesn't want to see it. Oh it's like pulling teeth. Dry and brash. Oh I dislike people who can't accept when they are wrong.

I had a laminate floor installed in 2019 and 6 months later it started tocome apart. A sub…read morecontractor came out to fix it . In 2024 the floor again syarted to come apart. The owner came out and could not figure out why it was coming apart. Several month later a worker came out to fix it took one look at it and told me he would get back to me. Never heard from him again. Went to the store and owner Sean Rose told me it could not be fixed and the flooring had been discontinued. I asked for a copy of the lifetime garruntee the floor came with and was told it was probably 25 pages long and he would get the manufacturers rep to call me. Haven"t heard from him either. Not sure why the floor could not be fixed after it was installed but not 5 years later. Something about it might mess up the whole floor. Buyer beware. Calls are not returned and commitments not kept.

My experience with brickstreet flooring could not have been any better. Sean, Matthew, and a lady…read moreemployee (sorry I can't recall her name) all provided wonderful service to me. From selection through installation no issues at all. As a single guy their help in picking colors was very valuable to me. And to top that off the price was the best I found. I had tile put in the entire house (new construction) and backsplash for the kitchen. Highly recommend based on my experie

Mike Malloy was a great salesman. He was very knowledgeable and helpful. He stayed in contact…read morewith us through the installation. The installers, father and son, were excellent. They did a very professional job. The floor is beautiful. We are extremely satisfied. We will definitely contact Phillips for any future jobs.

If I could rate it higher I would. Phillips has installed flooring, back splash, & bathroom tile in…read more2 of our homes. They were extremely easy to work with, as well as having wonderful suggestions. The workmanship is excellent and everyone is very friendly. They are by far the easiest part of a remodel or new build.

We have used Birds several times, twice for biological clean up and they took care of my family…read moreduring our darkest moments. We have also used them for other services and I can tell you they are very professional, accommodating and always answers our questions. We are proud to have them in Quitman and reaching beyond!

I've hired Bird's several times for tile cleaning as well as air duct cleaning. They do good work…read moreand are professional & show up when they agree to be there.

I would like to suggest to anyone in the market for flooring or lights to consider Angela at Simply…read moreFlooring and Lights. Amazing doesn't seem to fit the level of customer service she provides. Angela brings years of knowledge to your project and will give you the service the big box can't touch, with prices comparable. Shop local and support your community and small businesses.

A gold mine. if you want to find a good selection of…read morematerials then this little place may have what you're looking for. We were very pleased with their selection of tile.