Our home, detached garage apartment and boat dock all sustained roof damage in late March 2021 from a hail storm. The first roofing contractor that contacted us was not ethical in stating he could work to reduce or eliminate our insurance deductible. We thought that was an odd thing to say and later discovered it is not legal! That same contractor did not carry liability coverage, so we declined to hire him.
Fortunately, we had heard about Superior Roofing from a friend who had just had their roof replaced due to the same storm system. They spoke highly of both the product and the crew that did a great job. As soon as we reached out, Ryan and the other Superior Roofing leadership were in communication regularly, helping us through what could have been a long, arduous process with our insurance carrier. They provided us options and plenty of references to go and look at their work directly. Superior Roofing stated they used the same computer software as our insurance company and once the adjuster approved the damage, we hit the ground running. Superior handled the claim directly from that point forward, we receive both a new roof on all 3 structures, wood stain touch up and new guttering, at the recommendation of of our insurance adjuster. With the exception of weather, which makes any outdoor contracting schedule iffy, Superior delivered on every aspect. They followed through on every single item they planned to execute. Their team was on time, professional, polite and respectful of our property.
In the end, we had a roof that was even more beautiful than the original, and fully guaranteed by Atlas, the roofing product company. Superior did a phenomenal job, as did their gutter subcontractor. They remain responsive to any questions that come up, and, when our insurance company got bogged down in issuing the final payment, Superior was patient and understanding. What a great company! Also, they really appreciate and take care of their crew, bringing cold beverages, pizza, anything to help them get through the hot Texas days and complete the project on time. Our next door neighbor was so impressed, she used them a month later! read more