I spend hundreds of dollars everytime I make a purchase here and earned so many points. There was a…read moreline and a two people were ahead when I arrived. A couple other people arrived behind me and when it was my turn to have service and the person behind me just cut right in front of me. While I was looking at the selection ahead ready about to drop another couple hundred bucks on purchases. The person at the cash register didn't even acknowledge that I was there first before that person bought only a single cartridge refill for $15. It made me lose my place in line with everyone else and it made me quite upset. I just looked at the them and walked out. Went to another vape shop and they were grateful I came to make a purchase. Rude customer service and patrons here.

Amazing experience every time I come in! Love the staff and how helpful they have been!read more

Quick service / help at the counter. A great selection of items came here looking for geek bar and…read morefound a great selection to choose from they move fast. Pricing is okay same as any normal shop so it's up to you.

All the staff are awesome and they have excellent knowledge and selection of Kratom and Kratom…read moreproducts. They have so many different types of Kratom and pre rolled joints as well. I love this store.

Great to buy Gummies for sleep and also perfect selection of vapes …read more Fair prices and kind customer service. Recommended:)

Hiba Made Our Visit Awesome!…read more Me and my girlfriend came in just to look around and ended up leaving super happy, all thanks to Hiba. Her customer service is on point! She was friendly, patient, and really knew her stuff. She helped us find exactly what we needed without any pressure or attitude. You can tell she actually cares about her customers and enjoys what she does. Shops like this need more people like her ,chill, helpful, and just good energy all around. We'll definitely be back because of Hiba!

Customer service is great! All there employees are always very nice and polite. They have…read moreeverything a smoke shop should have. The prices are very competitive and sometimes cheaper than competitors.

I have bought a vape and I didn't open it until the next day and the weight exploded in its package…read morewhen I opened it I took it back and they said they can't do nothing about it. I should open everything inside the store. I just think as a business owner that is so unprofessional I will never go back through it again or do not recommend this place to anyone. It has zero customer service.

I'm one of those Gentlemen's, who have visited handful of smoke shops in my time, and by far, this…read moreis the best smoke shop in the area. For over a decade, I've been a loyal customer at this shop, and I consistently recommend it to all my friends and family. Being a small, family-owned business, I trust that I'm always getting the best deals--from cigarettes and vapes to glassware and even lottery tickets. Whether it's the son, mother, or uncle assisting me, their customer service is always 5 star's. I've never encountered any issues with their tobacco products or devices. They offer the most competitive rates in town and are incredibly knowledgeable about everything they sell. I highly recommend this shop to anyone in the Rancho cucamonga area! Go in and see for yourself, go get yourself some!!!

They sold my boyfriend a vape that didn't work and the went to return in 30 SECONDS later & the guy…read moresaid " it wasn't the same one" don't BUY from here at all !!!! Then he told him he hasn't going to sell him anything else

I am a road warrior - I have to commute, and being a former smoker, E-Cig City Upland is my go-to…read morestore. I like to support small business and I have been purchasing from this store for over a couple years. I leave reviews for places I intend to go to again. Any publicity is good publicity. I buy my supplies from this particular store due to the professional and friendly attitude. I will drive out of my way for good customer service. Long story short, if you happen to need supplies, and are in the area, stop here. Great store with great atmosphere.

E-Cig City in Upland,Ca went above and beyond to get an order delivered for me. The employees…read moreand owner are the most amazing people I've ever had the privilege of speaking with! They are knowledgeable, they have a huge selection of products, and the prices are affordable and less expensive than the all the stores I've shopped previously. They are kind compassionate people I could tell they are not just there for a pay check! I would recommend ECig City Upland to any and everyone over every other store! Thank you guys so much for making that order and delivery happen!!! Sincerely, Cheyenne Reed

The best smoke shop ever! The products are amazing but the STAFF is PHENOMENAL!! Professional,…read morecasual, nice, friendly, and knowledgeable. Questions ?? They have answers?? Problems?? They can help fix it!! Great attitudes and this place has everything you could never want and need. Carlos is the BEST! He has helped me ever since I walked into this shop and remembers his regulars which is nice. All staff is helpful. The owner must be wonderful to have such happy Employees . Because it shows in there actions and professionalism. I've never gone anywhere else since!

I stopped here with my husband today and had the best experience I think I've ever had at a smoke…read moreshop. The girls were so attentive and knowledgeable. Jalixa also makes these handmade zodiac bracelets and they were too cute to pass up! It was so clean, organized, and had everything we were looking for. I would also recommended the Wocklean slurpee if you're looking for a natural way to unwind. Will be returning soon!

My go to spot for cigars. The staff are always helpful and friendly. They have a wide variety of…read morecigars and they price them fairly. They also sell lighters and ashtrays and other smoking accessories. Even if you don't smoke it's a great place to find gifts for your friends and family who enjoy a good stogie! Check em out!

I've come in a few times and always have been greeted with a hello, how are you? They have a great…read moreselection of cigars and have always been helpful when I've asked questions.

Always clean service is always great. They have great hours great prices and great spotread more

Hours say Monday through Saturday opens at 10 am. I get there at 11 am and it's still closed. I…read moreseriously can never understand businesses that post up set hours and decide when it's convenient for them to open up the shop.

It is 930 and I'm still sitting outside waiting... If I…read morecould give zero stars at this point I would Was just trying to get a pack of cigarettes while waiting at the DMV and the weight here's been just as long is the wait there

One of the best vape hands down in Fontana that I've been too, definitely would go here again. Nice…read morepeople and nice customer service and definitely different varieties of things they got! It's a must to be there. Prices are definitely worth it as well! Thank you