E-Cig City in Upland,Ca went above and beyond to get an order delivered for me. The employees and owner are the most amazing people I've ever had the privilege of speaking with! They are knowledgeable, they have a huge selection of products, and the prices are affordable and less expensive than the all the stores I've shopped previously. They are kind compassionate people I could tell they are not just there for a pay check! I would recommend ECig City Upland to any and everyone over every other store! Thank you guys so much for making that order and delivery happen!!! Sincerely, Cheyenne Reed read more

online only...dont pay mind to the photos on here theres no inventory on the shleves. thankfully i didn't drive too far.

Always sold out of disposables, takes weeks to restock or they move on to something of lower quality. Looking for a new place to buy vapes.

E-Cig City has some of the best prices, a clean layout & tons of options..I was in & out FAST.

Best vape shop in town! I love this shop. Staff is beyond friendly and knowledgeable. They love to help you and listen to your needs making sure you leave with what you want and like. My friends come here and so i got a new vape set up and juice. The owner helped set me up and recommend a juice. I am completely happy and highly suggest to try this shop. You wont regret it. read more

E-Cig City - Reds mango juice is so yummy and the nord vape in rainbow i love it. - Vape Shops Near Me - Upland, California

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Great shop in a convenient area! I see they are also adding a smoke shop which is awesome. This will now be my go to smoke and vape shop. We appreciate the amazing customer service Andres, see you very soon! read more

I am a road warrior - I have to commute, and being a former smoker, E-Cig City Upland is my go-to store. I like to support small business and I have been purchasing from this store for over a couple years. I leave reviews for places I intend to go to again. Any publicity is good publicity. I buy my supplies from this particular store due to the professional and friendly attitude. I will drive out of my way for good customer service. Long story short, if you happen to need supplies, and are in the area, stop here. Great store with great atmosphere. read more

Ran out of juice on the road and stopped by E-Cig and left a SUPER happy customer! Joe helped talk me through my first RDA build and even gave me a coil and cotton. I'm already excited to come back. Thank you guys! read more

E-Cig City - Picked up some Candy King batch. Super happy with their help here. If you're looking for juice/hardware this is a worthy spot to go! - Vape Shops Near Me - Upland, California

Hands down one of my favorite vape shops in the area. Everyone is very helpful and friendly... great juice selection.

Wide selection, clean & organized, Joe was very chill & knowledgeable about their products. Plus you can sign up for rewards. Avoid Vape & Glass and go up the street to E-Cig City. read more

E-Cig City Upland is the only vape shop you need to be at. The selection is of juice and hardware is vast with great deals, with a vibe that's is very chill and laid back. The best part is the staff, they're super nice and fun and they willing to help you with anything you need. They're very knowledgeable when it comes to vaping and definitely make you feel welcomed no matter what. If you're not coming here you're honestly missing out. read more

-The only thing decent is the location, but that doesn't really matter when other shops in the city have better pricing. -E-Cig City Upland has outdated or no-name devices: basically Alibaba mods resold with a 30$ up charge. The best brand they have is Smok, which is a shame since Smok's quality control is terrible, anyone who is familiar with the industry would not be selling these still. -Smok products are known to break often and are under warranty for 6 months not 90 days like the shop owner thought. This is well under the warranty and now I have to go out of my way to replace this mod, you guys should have offered to do it for me like MadVapes! -All vendor juice is overpriced, more than other shops. - E-Cig City Upland has no affiliation with the other E-Cig City 1-5, which are actually decent shops. Shout out to Riverside for letting me know. TL;DR: -This device broke in less than 90 days with normal use, shop owner doesn't know warranty info for his products. Didn't even try to help, offer a discount or anything. -Alibaba product quality -Wack store owner. read more

Horrible place, I placed a order for curbside pickup, the next day I requested to cancel the order with no response now 4 days later the order says pending still the won't answer emails or phone calls I've disputed the charge with my bank for theft but have to wait 10 days for a resolution. Bad company read more

Not after how rude and unprofessional your staff member was towards me. And I said to him your gonna charge me for a faulty atomizer and the fact you gave me the wrong one on top of that too. And he said yes cause there is nothing wrong with this one. There are a thousand other e-cig shops good luck staying in business. read more

E-Cig City - Sure looks clean and properly primed but still taste like burning cotton - Vape Shops Near Me - Upland, California

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This place is awesome. Joe helped me out with my Mod this morning and he's very friendly to top it off and knowledgeable. I come here for all my vaping needs simply because the customer service is excellent and they have great deals. I recommend coming here for anything they got your back. Thanks again E-Cig City read more

E-Cig City - Via 240 Mod - Vape Shops Near Me - Upland, California

Customer service here is pretty awesome. The employees are very helpful, as the previous reviewers have noted. Juice prices are reasonably priced, but prices of batteries, cartomizers, and etc are HIGH. I try and buy those online or at other vape shops if I can help it, although a few things are the same price as other places. They also let you try out the different juices, and they will even add more nicotine if you desire a stronger juice. It's along the way of my commute, so I'll keep coming back. Oh, and if you like cinnamon, try Nuke - it's tasty juice. read more

Had to exchange a battery that wouldn't hold a charge. Walked in, got my replacement and was out the door in just a few minutes. Its refreshing to not have to fight to exchange items like you have to do at most of the other vape stores in the area. In a city full of Vape shops this is the place to go. Always friendly, helpful and they stand behind everything they sell. Thank you once again for the great customer service. read more

OH EM GEE. These ladies are hilarious. I couldn't have had more fun at a vape shop then I did at this grand opening. The lady that runs it, Kimmie, really poured her heart into it. She mentioned how pretty much every piece of their fancy furniture was hand made by her dad. They let me try so many juices at the bar I couldn't have puffed another puff. They carry an assortment of juices including this one called monkey cream... A must try. One of the ladies, Liz, was off the hook funny. I'd go back there again every time I'm up in that area. A+ for #7 read more

I would have given them 5 stars, BUT, had an experience that was a bit irritating. Let me begin by informing you that I am a light skinned black man, so there's that. Look guys, I dress casual and not in a stereotypical fashion. But still, as soon as I walk in, the older gentleman greets me with "whats up BROTHA, what ya lookin' for today?" Like come on dude, little do you know, it's 2018 and I'm married to a hispanic woman whom birthed our beautiful daughter. Grow up. Anyway, they have a display case across from their registers, followed by ejuice containers on the shelf. I've been waiting for new glasses, so I cant see very well although it is very bright in there for a vape shop. So then, he says "BROTHA, excuse me BROTHA, you have to be on the other side." Fair enough, but please greet me like you did the other customer, which was different from how you talked to me. Okay, So at this point, I keep my composure and this younger guy approached me and greeted me like i was HUMAN, and as if I was one of his friends. Not BLACK. I explained to him that people always lie to me and say a juice is good, yet it ends up tasting like shit. HE pointed me to the right direction and told me about this neon green+blue gummy worm flavor. I purchased it for $25 bucks, and went to my car to test it out. I was very pleased and excited I didn't waste $25. In the midst of my excitement, I walked back up stairs to thank him, but I accidentally thanked the older gentleman with the glasses (because my eyesight sucks!). So to the older gentleman, cut the brotha shit dude. The young guy was more professional. You need to treat/greet everyone equal. I have never stole, never will. I work 15hours a day in the heat, don't need your BROTHA B.S. (year: 2018). read more

Went for the first time because I just turned 21!!! Will and joe were the nicest guys ever! You bet I'll be coming back!!!

Came here on a recommendation and I'm so very pleased I did!.. I was jerky over changing from a heavy smoker to juice.. but they answered ALL my questions, made me feel very comfortable in trusting the choices I made. I HIGHLY recommend that you come here for great service! read more

Very good guy. Really nice and he's always playing interesting movies on his TV there haha.

They are knowledgeable and helpful here. They have a wide selection of juice and devices. Love this shop!

The owners of this place are the best been coming here for several years now never have I had an issue. Just be aware that there is new hours of operation was midnight now is til 6 thanks covid lol but otherwise everything is still awesome read more

This is my favorite vape shop BY FAR. I vape 0 nic and can never find juice. Joe is amazingly helpful and always willing to give recommendations. Their 5 stars rewards are amazing. I highly recommend this store to any vaper. You won't be disappointed!! read more

I don't usually yelp but I figured the great customer service and knowledge deserved a shoutout. Thank you Joe for making my purchase easy and hassel free. I found exactly what I was looking for and will definitely be back. 5 stars for service and overall experience read more

I was very impressed on every level. Product suggestion, product selection, and above all---GREAT customer service. Thank you guys! Every time I leave this store I tell the staff the same thing "This is my favorite store." I really do. Ask them. They do business seamlessly. I'm in and out without a doubt. They answer me questions honestly. All sales benefit me. Thank you guys! You're the best Vape store in the region BY FAR. read more

This is the only place I go for all my vape needs. They have awesome customer service, great products, and good prices!

This is the spot! Very clean and organized. There was a lot of variety within juices! There is even a little bar type area to do some vape juice tasting. Joe was welcoming, very helpful and found exactly what I was looking for. Nice guy and his team as well. If you're looking into vaping, Joe knows a lot and will help you! read more

Tons of e-liquids to choose from, I visit this place just about every friday. Great products in stock and the staff can answer any question you have about it. When you purchase they will help tou with setup and tips for using the device you choose. They also have specials when purchasing e-liquid with that they allow you to sample from thier vast variety of e-liquids. read more

I had posted a bad review due to a day I felt I was not treated like I should have been approximately a month ago. I since had additional problems with the product and ended up calling the store. The same store owner was there and remembered me (cause I was upset that day) and he explained that day and what actually was going on. He helped me out and I have changed the way I feel about this store. I have deleted the bad review and recommend this store to anyone looking for vapes and juice. read more

Nice atmosphere, always greeted when entering the door . The main guy always there, sorry don't know his name is very helpful and informative. Great products , and I love their discount program thru my phone and email . Each time I go there I always have 10$ or some 20% discount in my email. Try flavored for 4 for a dollar!!! Definitely recommend e-cig city!! read more

Great place great prices and very nice and knowledgable helpful staff. The thing I personally like about this place compared to other ecig shops is the flavors they are robust and delicious. read more

E-Cig City - Vape Shops Near Me - Upland, California

Used to like this place but now they sell cloned knock-off juice. I'll buy the real stuff thanks.

Coincidentally happened upon this place because they happened to carry a juice I got hooked on several cities away and wss super hard for me to find (beetlejuice) and they could not be more accommodating and considerate, especially given that I'm a girl and often receive the brush off from vape shops so often dominated by dudes making me feel uncomfortable. The owner here is so attentive and professional making me feel welcomed and always answers all of my questions without making me feel rushed. I love this place and the hours since I work all day it's wonderful that they're opened at night and have a huge selection. For girls especially if you've felt out casted by other shops as I have before, check it out. read more

Been here several times, the employees are very friendly and helpful. A couple times they didn't have the nic strength I needed but they offered to mix some up with supplies they had on hand. Very nice. My ONLY complaint, I've come a few times right at opening and no one was there for 20 minutes before I gave up and left. There's literally 3 other shops within a 2 mile radius, there's no need for me to have to wait especially since I only have time to shop on my lunch break. read more

Shop is very clean. Very good customer service Liz was awesome explaining things to me. Would recommend this shop to people. Definitely going back. read more

Definitely my new to go spot. The juice selection is massive! They had every flavor I would ask for. Me and my friends got there just a bit before closing and the man working was super patient with us as we tried juices past closing time. He was super chill and helpful with my friend thats new to vape life. Happy Hour prices were great and he even gave me a coil on the house. 11/10 will come here all the time. read more

Went here to get my girlfriend a vape, we talked to Chris and he recommended a set up she asked specifically if it would leak and he said no. We were initially pleased after our purchase but by the time we got home we noticed that the vape had leaked her juice in her purse. When we took it back we talked to Chris again and told him that it had leaked, he said well yeah it's gonna do that if you put it on it's side (would've been nice for him to tell us that when we asked the first time). We purchased another atomizer one and used it for few days only to find that the juice had got into the battery chamber. We brought it back and told him about the juice leaking and he said theres no way that can happen, as I drove back I passed Vape Industry and decided to stop in and ask. They looked at it and explained possible reasons that it could leak, they rebuilt the vape and it works much better than before. They were much more knowledge able and friendly and I wish we would've went there first. I wouldn't recommend coming here there's much better choices in the area. read more

This place is vape heaven! Love this place. Only vape shop you should go to in the area. They have 5 stars for a reason. I've bought Joe is the nicest dude you'll meet and he'll spend as much time with you as you need to help you find exactly what you want. Go to him for hardware. He knows his juices, but the real barista there is, Deana. They have just about every flavor profile and popular juice you could possibly want. And they have testers for basically every vape juice they sell. Dee knows every single juice in this place and will find you exactly what you're looking for. She's your go-to for vape juice. And everyone that comes in is nice and it feels more like a huge group of friends that are hanging out. In addition to having enough juice to get a vaping family of 4 through an apocalypse, they also have a really good selection of mods and tanks. They have a nice selection of mods from Triade, Hcigar, Wismec, Limitless Mod Co. SubZero. They sell a lot of Smok products, so you can find anything you could possibly want from Smok. THEN, if you find a mod you like, they have every style atomizer you could want: Sub Ohm, RDA, RTA, RDTA. Really, though. I have bought 6 mods and then some from Joe and co., and I couldn't be happier with every single one. Joe was there to spend as much time as was needed to help me find what I wanted and showed me how everything worked, his opinion, and how to build everything. Bottom Line: Just go here. I promise that you'll love it. And if you don't love it your first time, you're either impossible to please or you just happened to find them on a rare off day. read more