Tried to go there Saturday at 8:50 and they were closed even though they are open until 9:00 great…read moreplace \ s .

It's frustrating when you have a loyal customer who's spent $100's of dollars at your store. I got…read morea vape right out of the package that didn't work. They literally know me.....anyways....I took back WITH RECEIPT. But bc it wasn't within 24 hrs they wouldn't exchange it. The explanation I got was "Well, did you not open it and try it before you drove away? We tell ALL of our customers to open before leaving." No tf don't! And no where is there a policy that states you can't return something after 24 hours. I'm HIGHLY frustrated. It's only $14 but when you go through a vape ev few days. It's costly. I told them I wouldn't be back, she shrugged w with a shitty look in her face. I normally don't blast businesses on social media but they were out of line and don't give a crap about their loyal customers.

very disappointed , the man working there is very rude and they barely have anything in their storeread more

Absolutely love these guys, the oldest smoke shop in town for a reason, good prices, helped me…read morethrough a couple issues in my time

I was traveling for work and stopped in to buy a vape a month and a half ago. I haven't been back…read moresince. Last week they somehow charged my card without authorization. They have stolen from me, and the manager has yet to call or refund the money he stole from me. I have never in my life had this happen before. Their company kept my payment information, and hasn't done a thing to rectify it:

BUYER BEWARE!!! BAD BUSINESS!! I bought a 2 pack of Vuse nicotine pods. Opened them and noticed…read morethey were dark brown and black. Was refused a refund or exchange. waste of time and money and the employee seemed to be emotionless and cold. It smelled sort of fishy and moldy near the counter

One, of, if not, the best pipe brick and mortar stores in Indiana. It has a great selection of both…read morepipes and tobaccos. I am also impressed by the other gentlemanly accessories it has. I remember going to this place in college and law school, but at the mall location. This downtown location is impressive.

Above and beyond SERVICE!!!! (AGAIN!!!!)…read more Matt hit it out of the park (AGAIN!!!!!!) . I had an 10+ year-old bag from a high quality brand with some battle scars on it that I wanted fixed. They sent it in to the company and I got a brand new bag back for the mere cost of shipping!!! And it doesn't end there. I started eyeing a slightly bigger (more expensive) bag. I need and have used a big bag for when I go to Europe for three weeks and am always looking for more space! So I asked Matt if I could trade in the new bag for a larger bag. He said yes! He only charged me the difference between the trade in bag and the bag I took home!!! I got a LARGER, BRAND NEW bag, for a fraction of the cost!!! I made it clear to Matt that I was tremendously thankful and that they were awesome. Totally worth it. These guys are great!!!!

Favorite shop in Bloomington! Knowledgeable and friendly staff. Great loyalty program too. I always…read moretake my friends from out of town here. Oh don't forget to spin the birthday wheel!

it's a real shame that this business is willing to take a customers money and when the product is…read morefaulty and they return it full of product yet are unable to receive an exchange. Terrible customer service!

Love this place, has lots of vapes, good glass selection, clean and a lot bigger than you'd expect!read more

Consistently good smoke shop, but lately it smells like terrible farts. Please change your baby's…read morediaper. That's all.

Great customer service and very knowledgeable about their products. My main place to shops for all…read moremy vape needs. Always friendly and helpful!