Best smoke shop ive ever been in, rhe staff are amazing and the manager is very helpful!! the…read moreselection is better then other shops too. and the prices are great.

not the best collection but of carts but great quality and cheap prices for papers and glass! be…read morecareful with their extra cheap deals on dispos, as they typically are old and do not work

Horrible customer service. I bought an expensive vibrator and when the cashier tested to see if it…read moreworks (because they are LIABLE to sell WORKING products and there are no returns), I didn't see or hear it vibrate but I didn't want to accuse her of that so I thought if I tried it in my car on the property and it didn't work I could go back in and exchange it still. It in fact did NOT vibrate and would NOT charge and the sales clerk wouldn't give me a refund or exchange the product. Proceeded to raise her voice, take things personally, AND CONTINUOUSLY LIE THAT IT WORKED WHEN SHE TRIED IT. The manager was incapable of handling the situation. The situation being, me wanting some kind of remediation for GETTING SOLD A PRODUCT THAT DID NOT WORK. All because a worker couldn't tell the truth and I was assuming the best.

Used to be a great place when they had the arcade now its just another worthless overpriced shop…read more You can get better quality items online at a cheaper price. Without the arcade they wont last long.

I was traveling for work and stopped in to buy a vape a month and a half ago. I haven't been back…read moresince. Last week they somehow charged my card without authorization. They have stolen from me, and the manager has yet to call or refund the money he stole from me. I have never in my life had this happen before. Their company kept my payment information, and hasn't done a thing to rectify it:

BUYER BEWARE!!! BAD BUSINESS!! I bought a 2 pack of Vuse nicotine pods. Opened them and noticed…read morethey were dark brown and black. Was refused a refund or exchange. waste of time and money and the employee seemed to be emotionless and cold. It smelled sort of fishy and moldy near the counter

Cheaper prices ain't true they have cannabis products but at the worst higher prices than anyware a…read moregood vape that cost $20 at other stores they charged $38 to $58 dollars plus tax and they leave the store tips option they try to sale you the most expensive things you have to look yourself or really get screwed over. No joke.

This has great customers service and the staff is very open to charging their customers to…read morecompetitive prices against other smoke shops. They want to make sure their customers are heard and paying for a great deal. To me that makes me want to come back. The staff also also offered me a deal upon checking out and advised that I kept my receipt to make sure I come back and receive a similar or better deal. That's what I call great customer service.

Last month I purchased Hylyfe gummies from the Puff N Joy website. Instead they send their gummies…read morewhich did nothing. I have been trying to get a refund ever since and I just got jerk around but someone who is going by the name Asif. He kept telling me he was ordering the Hylyfe gummies but it's been over a month and nothing. Now my emails are going unanswered. Even now they have Hylyfe gummies on their website when they don't have any to sell. Be very careful with this shop. What they are doing is called "bait and switch". They lie and steal your money. I'm on a fixed income and I really couldn't afford to just throw $40 away. I would give zero stars there isn't an option for that.

I have been coming to Puff N Joy for the past two years. It's the only vape shop I'll go to…read moreanymore. The owner, Asif, is a great guy and treats his customers with respect. All of the employees are friendly and knowledgeable. They will take their time to help you find what you need. They have a wide selection of vapes, Kratom, thc, and kava products as well as a nicer selection of pipes and hookahs. The store is always clean and I always leave happy.

Great selection of products! They have a super cool Alice in the wonderland painting on the wall…read moredone by a local artist. If you don't buy anything definitely go and support the art.

From the owner: We always strive to give you the best experience as well as the best prices! read more

kindest cashier EVER!!! the value of the products are so good, the selection is incredible and i…read morerefuse to go to any other smoke shop now. THANK YOU KELSO (the best cashier i've ever come across)

My go-to shop. The staff is friendly, attentive, and always ready to offer suggestions when you…read moredon't know what you want. Huge selection of a multitude of products. The best in Indy! Love the points system, too. I tell everyone to go here :)