My family has been patronizing smokehouse since 2022, and historically we have had fantastic interactions with the staff and loved the beers. But something has changed. The staff used to be excited to see us, friendly, patient, kind and open. But the atmosphere has changed completely. It's probably been a year since we have walked into smokehouse and felt comfortable. The staff has become abrasive, rude, and condescending. We have been approached with disgust and apathy, a complete lack of care and the atmosphere is not what it was in 2022.
We have given smokehouse chance after chance chopping it up to "a bad day for the staff" but after our last interaction it's become clear that smokehouse is not interested in their average client and more interested in catering only to the big parties.
Smokehouse has turned from being a small town pub to a bar only interested in their bottom line and unless you're one of their few regulars you can expect to be treated as such read more