Love this place. Great service. Great food. We love visiting Bainbridge and shopping afterread more

As someone who has been reviewing for Yelp for a long time, this has to be the absolute worst…read moredining experience I've ever had. I mean that very seriously. On Saturday, 2/28, I came into the restaurant at 6:15pm with a group of 6. Looking around the restaurant, there were only 3 tables taken. The Hostess wanted to put us a table, but it wouldn't fit us all. We asked her where to sit and she told us to decide on seating. We had to suggest to put a table together and started to move it ourselves, then she helped. Just odd because we had no idea if they had a table to seat us. While waiting for the server, the table in front of us asked for to-go boxes and was told they only have the bottoms, no lids. She brought plastic wrap to cover their leftovers. They were not happy and left without a lot of their leftovers. Our service came out and was very sweet. She honestly was the nicest person at that restaurant and she deserves to go somewhere that she can make better money. She told us they only had beer and wine, but only a few on the wine list. Sometimes if it was asked for, they said they didn't have it. I stuck to a Coke. We ordered as follows: Me: Loaded Baked Potato (yes that's it.) Person 2: wedge salad Person 3: cornbread skillet Person 4 and 5 had burgers. One had cheddar cheese with everything on it. The other had everything BUT pickles. We waited about an hour for our food. Person 5's burger came out and the fries were cold. I'm not meaning lukewarm, I mean COLD. Like out a fridge. They hadn't even been cooked all the way. Person 4's burger came out without cheese. Both of those were sent back to get that fixed. Person 4's burger came back with a piece of half melted (what looked like) American cheese on the bottom of the burger and the burger was BURNT. I mean, hockey puck burnt. When the fries were sent back, we could hear the cook SCREAMING AND THROWING THINGS, yelling that we "weren't right" and he "had just took those up". The server even felt them and agreed with us. My baked potato came out hard. I couldn't really even eat it. It was hard, bland and it was covered in sour cream, even the outside. A runner came over to bring some salt and pepper and I asked her if she wouldn't mind letting us talk to a manager. Everyone there said I was polite in asking, as we just wanted to tell her what was going on, not trying to get anything free. When I asked, she threw her hands up in the air, slapped her hips, rolled her eyes and stomped away. The people around us even looked at her. They also could hear the cook yelling. We did see another couple send their food back as well while we were waiting. The manager comes over and when we tell her everything, she tells us she agrees and that she's working on getting better help, as we could see what she was working with there. We just asked her for the check and asked to go. We hear the manager try to talk to the team and the cook begins to scream and talk down to her. Then, he came out and stared at our table. If looks could kill, we would all be dead. The thing is- burgers there are $18. We didn't get anything hard to make but only the salad and the cornbread were fit to eat. They did comp our meal, but we continued to ask them to let us pay. Instead, we ended up giving the money to the server. She can only do what she can and she was so sweet. I do have multiple people who will attest to everything that happened. That was the whole experience. We walked outside and immediately went to get something else to eat. We came to the American because this was our first time in town and we had heard great things about it! Of course, we had seen it on TV as well, so we were very excited. The next night, another couple we knew went there and had the same experience. She was the only table in there and they still took over an hour and her food was terrible. This is absolutely so disappointing. The American used to be THE destination down here but now, it's the one everyone is telling people NOT to go to. We talked to our hotel host and they said they wished we would have asked because they would have told us to stay away. It's a shame. I really hope they can get some new people in there who care about food and making it good! I'd love to come back if they're able to improve and change my review. I do have 5 other people who are willing to attest to this, so as much as I wish it was an exaggeration, it's not.

The lady who greeted us at the door, welcomed us in with the BEST smile and demeanor. She was a…read morejoy! The other employees were all so kind and we discovered they all were related to the owner so they loved this place like they owned it theirselves. The food was the best! My daughter had chicken tenders, fries and pop for $7. My son had chicken wings and fried okra (the best fried okra) for $9, I had a loaded cheese burger with sweet potato fries for $11, and my husband had a loaded double cheese burger with fries for $12. Our burgers were so filled with toppings and goodness it was falling off the bun! These people and their food I recommend 100%!!! Go support their family business!!

Yes this place is open! No there are not many if any cars in the parking lot, they are all in the…read moreback. How do I know? I passed by this place 10 times before meeting a co-worker that told me about this place and brought me in and it's a whole new world inside. There is a restaurant in front with daily specials and lots of comfortable chairs and tables to sit at and then a separate comfortable if not inviting bar in the back which is probably the crown jewels of this one horse town. The bartender is a very nice cordial and very informative lady that would tell you about anything in the town that you want to know to what is good and what you should not try. The owner who you will see once in a while is cordial and very inviting to the guest as well. There are two draft beers here which would be I believe Bud Light and Michelob Ultra Light in which happy hour would be about 10 or $16 for a picture that is still cheap. Before 7:00 the appetizers are half price and on Wednesdays are $85 Wing night. I heard there is a buffet on Sunday but I have not been here that long yet to find out. The menu is comfort food on what you would find on most grills, pictures of venue are posted. I had the happy hour fried oysters and the calamari which had good seasoning, just the right amount without going overboard. Do you like Bingo and trivia night? Step on in to find out which two nights they do this here, it's kind of like a small town cheers where it seems like everybody knows everybody unless you are an out of towner like me, but the people here really don't judge they're all happy and friendly and just living a daily happy life.

Hey,for a locally owned bar&grill in a small town with very few dining choices this place gets an…read moreA+.Great fresh salads,try the barbecue salad,excellent onion rings,burgers and sandwiches. Plenty of TVs and a good alcohol selection should you choose.

terrible service, food overpriced and overrated, highly dont recommend, worst night of my liferead more

Went into the restaurant and asked how long the food have been sitting in there. Period. The lady…read moresaid everything was freshly cooked. After purchasing it and went outside to eat it it was all cold. They would not return the food. I would never go back this place ever again nor would I recommend anyone ever eating here.

Food was horrible. Food had been sitting on serving line way too long. Chicken Tenders was like…read morerubber. Potato logs were not good either. I will never be back. The fountain drink was only thing that was good. Service was O.K. Don't waste your time.

I have been eating there since it first opened they use to serve a T-bone that came on a plate by…read moreitself, have never ate anything never had anything from there that I wouldn't eat again. Stevie J really took a lot of pride in all the food he served there maybe some things people don't like but if you tell the server exactly how you want it that's how you will get it !!!!

The steaks are great. If you want something different try the smoked pork chops. Service is…read moreawesome. The place has that down home vibe. All the staff is so friendly. They make you feel like you are eating with friends.

Went by to find it a try but it was closed on a Friday at 12pm. A man was on the roof making what…read moreseemed to ve a repair, hollered "We're closed". According to the internet it was during their hours of operation. We were disappointed since we had driven our way to go to this restaurant.

Great food, service and hospitality. All of our meals were delicious and fresh. We had fried…read moreMullet but all plates coming out of the kitchen looked great. The small team made us feel welcome and comfortable. Definitely should stop in if you need a great lunch traveling on I-10 in the Florida panhandle. It's worth the small detour!!!

Important Reminder: Breakfast is not served all day on Sundays. They stop serving breakfast at 10…read moreor 1030 (can't remember) We came for their breakfast however were told that they stop serving breakfast items on Sundays at a certain time. We decided to stay and try out other things on their menu. I had the hamburger steak with gravy and onions corn nuggets, green beans and garlic bread. The garlic bread I don't recommend as the garlic was burnt and you know how that can taste. The rest of my food was cooked perfectly and seasoned with what I like to call "seasoned to perfection". My daughter had the shrimp platter with fries which she cleaned her plate. The shrimps were huge compared to fried shrimps around this area, they were also fresh and flavorful. My Husband had the classic cheese burger which was good but he didn't rave about it the way I raved about my food . Thank you to the Manager on duty Jackie she was so kind and helpful to us while our visit here. We will be back for breakfast as a family as I am dying to try their French toast and perhaps other things on their menu.

Such sweet people and the burgers are FANTASTIC! Service…read morewith a smile. Love the atmosphere

Went with family and all 4 of us had different types of burgers. Very very good food and service…read more Fried pickles were delicious and I don't even like pickles. Highly recommend.

We really enjoyed our dining experience. The food is great, friendly staff and wonderful…read moreatmosphere. We will be back.

The food is good just getting a little expensive a number 1 and a salad cost you $26.00 dollars but…read moreu no when it is proudly own they charge you what they want to so I stop going like I use to to dang high this is Blakely Dairy queen Grill &chill 11365 Columbia st

If I could leave Zero stars I would! This was our first and will be our last visit to this…read morelocation. the staff was unfriendly to down right rude. like we were inconveniencing them and they were doing us a favor by taking our order. we got no Hi welcome do Dairy Queen or anything like that. We walked in looked at the menu and decided what we wanted finally the young lady at the register says "What you want" so we ordered and sat down. I then had to go back and ask for our drink cups. we looked at three different tables to sit at before we found one clean enough to sit and eat at. For a restaurant that was just recently remolded I was very disappointed in both the service and the cleanliness of this location from now on we will drive to one of the Dothan locations when we want DQ.