Mosley Auto Repair…read more
Re: Engine Rebuild on 2012 Ford F150 FX4 at Mosley's Auto Sales
This correspondence serves as a formal review regarding the engine rebuild performed on our 2012 Ford F150 FX4 at Mosley's Auto Sales. Initially, we dropped off the vehicle in October with the understanding that the repairs would take approximately 3-4 weeks. However, this timeline was grossly underestimated, and we did not receive our vehicle back until 4.5 months later.
Throughout this period, my family and I have been in contact with this business via phone and in person on numerous occasions. Unfortunately, we have received inconsistent information regarding the status of our vehicle each time we inquired.
During this period, we were informed that parts were on order, only to discover that the incorrect parts had been sent according to William. Further delays ensued while awaiting additional parts. Upon finally becoming frustrated with the dishonesty and lack of transparency from your establishment, I instructed my family to retrieve the vehicle.
Upon arriving at the shop, we were informed that the vehicle did not have an exhaust system. We were advised that the exhaust system was faulty, and we were expected to pay an additional $1,200 for a new exhaust system. Notably, this issue was not communicated to us until after the vehicle had been in your possession for over 4.5 months.
Furthermore, we were not previously informed that a new exhaust system was required. We took our vehicle to an exhaust shop and incurred an additional cost of nearly $800 to rectify this issue.
Regrettably, upon returning our vehicle to Mosley's Auto Sales due to ongoing engine issues, we were met with a series of excuses and delays. Despite being assured that our vehicle was in working order on April 30, 2025 by William, that they were replacing some springs and it was a 12 to 14 hour job. But the truck ran perfectly fine. The only issue was the fan motor wasn't turning on cooling the engine which they said that it was fixed and they were working on the AC compressor to get it working.
After not hearing from William on 5 May 2025. I called again and spoke with William. Where he then subsequently informed me of a major electrical problem on May 6, 2025. My question is how can I have a major electrical issue when it was just running fine Friday. You and your team were only trying to get the AC to work which ended up being a bad compressor and the bearings were bad.
This establishment has failed to provide us with any documentation regarding the work conducted on our vehicle, including the name of the engine builder. Nothing as far as parts labor.
In light of these circumstances, we have made the decision to retrieve our vehicle on May 9, 2025, and seek the services of another repair shop to conduct a thorough diagnostic assessment. We expect a higher level of professionalism and transparency in our business dealings, and it is unfortunate that Mosley's Auto Sales has failed to meet these expectations.
Took vehicle to Big T tires and within 4 days had a complete print out and diagnostic of said engine. In their professional opinion, the engine was never rebuilt the same issue that we brought it in for in September 2024 is the same issue that's been going on.
Here are some of the underlying concerns that I have identified with this company.
One, they lack transparency, accountability, and reliability.
Two, the numerous excuses and issues with the vehicle at each visit are redundant and unreasonable. Without fail, each visit yields a different answer or an additional issue with the vehicle.
Three, we did not receive any documentation of the work done, even upon the initial pickup of the vehicle. The explanation provided was that the owner had the paperwork, but as the shop manager, one would expect you to have access to such documentation.
Four, they are unwilling to disclose the engine builder's identity, the parts ordered, or the labor costs. As a result, we are left without a clear understanding of the work performed for the amount paid. Which I been in contact with the engineer builder Via text and phone and they have no knowledge of this engine being brought to them.
