I've read the previous reviews and my experience was totally different. The manager was great and explained each step of my transmission issue. I had to have my 21 suburban towed from Billy Lawerence in Eufaula. A $5000 lie from the dealer turned into a reasonable part change at Bob's transmission . I will be back for any more transmission issues . My Suburban runs like new. read more

You'll be sorry you ever dealt with this place. Do not take your vehicle there. Shoddy work shoddy mechanics owner will not correspond with you. Ignores your calls once you have paid him. Took my vehicle in to have a power steering pump hose put on it. Got home. You had zip ties and duct tape around it. Ask him to take it. Make it right. He would not respond after numerous attempts. I can't imagine what the transmission work is like. You'll be sorry you ever took your vehicle here. Find a reputable business bunch of Jack legs read more

Back in July I took my 2003 Tacoma to get a clutch replaced. While there they called and said the CV axel needed to be replaced, I told them to go ahead. They quoted me one number and when it came time to pay they gave me a higher number. I was told "I don't remember quoting you that". That was on me I should have gotten an emailed quote. But when I got my truck back, I noticed one of the parts I dropped off still in the box on the table. I asked about it and he said "that's one me I was suppose to call". I understand that, mistakes happen. However, I also noticed 2 bolts in my cup holder, they swore up and down that it was there when I dropped it off. After a few minutes another guy came over and apologized and said that he forgot to put them in my center console. They lied straight to my face. while driving I noticed a clunk sound every so often from my front end. While I was working on my truck I noticed fluid leaking from my transmission and transfer case. I also noticed multiple bolts missing as well as a couple of loose bolts, I was able to pull the one bolt out by hand. Also had missing nuts on my 4x4, as well as missing bolts to my oil pan shield, and missing bolts that hold parts to the chassis. When brought it back in they said they'd make it right and fix it. But all that happened was the owner yelling at me for bringing up my concerns saying "I get it, you don't have to keep talking about it". As well as getting handed a hand full of random bolts saying " these should fit yours, I couldn't reach the top blots, maybe you can get to it." I asked about the leak, and he shrugged and said "it should stop". Nothing was fixed, and no reimbursement. I'm having to take my truck to another shop to undo the "work" they did costing more money. People seemed nice at first, but did not do a good job. Maybe it's a one off job, maybe not. I wouldn't bring your vehicle here. read more

I took my vehicle by and Jeremy handled everything. He was professional, fixed what was wrong. Quality work with a smile! Will be a repeat customer. read more

JD was professionally and honest with me through my whole transmission swap. He had an unfortunate family emergency but was still able to keep me notified and up to date during the whole process. read more

The new guy David is great. He took the time to explain what he had done. He was very friendly and courteous. He even called me the next day to see if i had any problems and told me to drive the truck for a week or two and he would call me back after 2 weeks to see if any problems... Thanks david read more

Please believe the reviews. Bob's Transmission is a SCAM. To my knowledge they have been dishonest and unprofessional since 2011. Here it is 2023 and some how they are still getting away with claiming to work on a vehicle but return it in the same condition even after paying over $1,000 and being patience with their run arounds. David shall see his day in court real soon. ENOUGH is ENOUGH read more

I came in to Bob's transmissions knowing what the issue was with my car (a bad radiator fan clutch), and wanted to get a quote on how much it would be for them to fix it. I talked to David, and he said if I leave the car there at the shop they would have a price for me in a few hours, they would not do any work before calling me, and if I chose to follow through with the work they would have it done by the next morning. It had come mid afternoon and after doing a little bit more research on the issue with my car, I realized that this was a job I could do myself at home in a few hours and save some money. When I called to tell them I was going to come pick up my car, They told me it was on the lift and they were running diagnostics. I was curious as to why they were running diagnostics when we had already established before I left what the issue was. David called me and told me if I was going to pick up my car I was going to have to pay a diagnostic fee of $100. I was unaware of this diagnostic fee, and he did not call me before he was going to run diagnostics, as he said he would call me before he did any work. I was not being cheap but I was simply asking him to stick to his word. After telling him kindly I did not think it was fair for me to pay the diagnostic fee because I did not ask for that and that was his word, he told me there was no other option. I asked to speak to an owner, and David would not let me, until I told him I would call the authorities because I cannot get my car back. The owner (Chad Posey) and I spoke over the phone and he was not understanding, and was even insulting with some of his comments. He told me I can call the authorities but they wouldn't do anything about it because it's a civil matter, because he's had many people do that he said, which is a red flag to me. I paid $100 just so I could have my car back and be done with the situation. I am not the person that typically likes confrontation or addressing issues like this but I felt that I had been taken advantage of and lied to So I felt they needed to be some sort of justice which is why I went as far as to say I would call the authorities. I did not end up doing that because it would've been much more of a hassle. Before using bobs transmissions, I recommend signing papers before letting them do any work to do it the clean and right way, that way things are not simply word of mouth, but in paper. Overall my experience with Bob's transmissions, was very stressful, unprofessional, and dishonest. I hope everyone considers these things before using Bob's transmissions. read more

These guys replaced the transmission in my 07 chevy tahoe May 5, 2021 which only took about 4 days. About 5k miles later the transmission had zero fluid now the samething is happening. I Dropped it off January 10th 2022 on the morning he told me to bring it in to be seen. Ive been lied to since feb 14th saying they are waiting on the builder and they will have it done the exact day i call.. I still haven't received not 1 phone call from this place to insure me that i am being taking care. TODAY IS FEBRUARY, 2022!!.... They also stracthed up my freshly painted truck (front bumper) from having in parked closely up on a fence. I've miss training classes for my job and most importantly the birth of my newborn child Feb 18, 2022. Can't wait until this is over so I wouldn't have to return to them. read more

This place is garabage..after having my transmission worked on, I took my truck back because I was having problems, they refuse to do anything to fix my truck..I even had the warranty..there will be legal action taken..I found out later they were reported to the BBB...Chad and David are the ones are the ones ...yall need to not let them 2 work on your car...there no good! read more

I've used Bob's transmission for the maintenance and upkeep on my Honda CR-V (74,891mi) and 2003 Toyota Tundra (309,489mi) I couldn't ask for a more professional and thorough company to deal with. Chad Posey (Owner/Manager) has gone out of his way to make me and my family feel safe and secure with our vehicles..... 5 STARS for this shop! read more

I took my truck to Bob's transmission because it was skipping. I dealt with Chad. I paid $2600 and the transmission did not work. I brought it back and expected them to go inside the transmission and they didn't. I came back at the end of the day. He said it was not inside the transmission and it was the transmission cable. Which was a lie. They said that something outside the transmission does not count. This is how they get out of warranty their work. I never got it fixed. They were kicked out of the Better Business Bureau because of work is so bad. read more

Please DO NOT take your car to these guys and I repeat DO NOT!!!! Chad Posey and JD are complete RIP OFFS!! I was told that it would be $798 to FIX my car! They called me a day later telling me that it was an additional $1500 to rebuild my transmission after I was told by Chad I never needed a transmission, it was a part in the transmission that needed to be fixed. After telling Chad and JD that I no longer wanted them to work on my car, they became very RUDE and NASTY about the situation stating that they were going to put a MECHANICS LIEN on my car after only being their two days! JD told me he was going to see what he could do to make it right but never called back I had to end up calling them back which turn into a game and a bunch of lies told by them!! They told my dad that they would show him the problem, but when he got there my transmission was still in my car, which indicates they never removed it! When I came to pick my car up, they said that they have to put the transmission back in, the same transmission that we saw still in the car!!!!!! Needless to say I paid them $798, which they didn't earn, to get my car back. and I will never do business with these two ever again! Wish I had read the review on here as well before taking my car!....Horrible Business!!! read more

AWFUL experience. Took my VW camper to them last November ( My wife and I were on a road trip from Tucson to Philadelphia for mother's birthday) and developed a bad CV joint. It was on a Thursday, and they said it would be fixed the next day (Friday). Well the part didn't show up, so they said Monday. My wife and I had already spent one night in a hotel and wanted to be in Philly for Mom's b'day, so we left the VW with them and rented a car to go to Philly. We got back the following Saturday and picked up the VW, paid, and started to drive it away only to find they hadn't reattached a brake line and car had no brakes. Called owner and he told me to leave the car in front of the garage and put the key on the front wheel, and they'd have someone come by and put it into their locked and gated yard and get to it Monday. 2 more nights in a hotel. Drove by Sunday night in a rented car and saw the camper was never moved to the locked, gated area, but still in front of the garage. Picked up the car Monday, owner said it was my fault because there was no brake fluid in the reservoir (!). Not true. Besides, they left the brake line off of it (my fault?????). Lucky I didn't try to drive it any further than their lot when I picked it up, or I might not be alive to write this! Picked up the car on Monday and immediately noticed the radio was yanked out of the dash. Looked in the interior of the van and it had been thoroughly looted. Nearly empty. EVERYTHING stolen. Tools, clothes, everything. Interestingly, the van, although locked, hadn't been broken into. SOMEONE knew that the key was on the tire and used it to unlock the door. The owner disavowed any responsibility, said he didn't have to secure the van despite his promise to do so. I threatened to sue, cited "bailment" laws and stupidly settled for $600.00. ALSO, van interior and exterior was filthy with grease including velour upholstery and hubcap, instead of being replaced was just thrown into van interior. NIGHTMARE!!!!!!!!!!!!!!!!!! read more

service after the sale is not available on jan 30 2017 I went to bobs transmissions inc at 3801 veterans pkwy talked to manager chad posey left my 2006 ford explorer to have the backtransmission rebuilt mr posey was very friendly I was told my explorer would be ready on Thursday feb 2 called 2 times to check on the progress I was called Monday feb 6 was told by jd that the explorer was ready for pickup went with my wife to drive back home when we got home I wanted to take the explorer for a test drive the cd player was making a noise called back to state that the cd player was not working. was told to bring it back went back feb 7 wawhen i picked it up the cd player was making a noises told to go see bart at kar-tunes to check out the cd player bart said the cd player was broke not working said it would cost $450.00 to fix would be sent off for 2 weeks called back to bobs transmission asked for chad posey the manager of bobs transmission inc he said that they were not liable to pay for the cd player to be fixed it was nothing they did to it. all I know is that when the 2006 ford explorer went to bobs transmission inc the cd player was working because it had no cds in it when we picked the ford explorer up the cd player was making a noise every time you start the engine ALL IM SAYING IS THAT WHEN IT WENT IN TO BOBS TRANSMISSION INC THE CD PLAYER WAS NOT MAKING A NOISE WHEN IT CAME OUT IT IS MAKING A NOISE now I will go to the ford parts counter to find out how much a new replacement cd player costs then to the service desk to find the cost of instillation not happy the way I was treated at bobs transmission inc ran by chad posey manager after the sale. by the way I worked and ran ford dealerships in the Atlanta area where customer service after the sale was very important read more