Purchased 2 cars and sold one over the years. Love the atmosphere, culture and people as well as…read morechoices of used vehicles. As a matter fact, I just became an employee. Here goes nothing!

Gave is the best offer for our car, double what dealership offered. Before you sell to a dealership…read moreget a quote from carmax.

Car: Nissan Versa. Older car covered by extended warranties. This is a review of our interactions…read morewith Nissan over the last 18 months or so. About 14 months ago the transmission died (common issue with the brand). The extended warranty covered the repair. Good to go. A couple of weeks ago the engine died, and again the extended warranty covered it. However, within a day the water pump died and we brought the car back. There was a bit of back and forth, but the service manager (TJ) did the right thing and made it right. His actions have given me a greater sense of truly being taken care of. TJ gets a 5+ star rating. However, the service department seems in disarray. I get that customers can be very demanding (me) wanting things fixed as fast as the channel changer to your tv, but there seems to be too much drama happening there. They seem to be down a service advisor or two, and TJ is the glue holding things together. All in all a stressful but positive experience.

They stop allowing non Nissan vehicles to charge at their location. Which this was a safe place to…read morecharge at night with a lot of lighting. Especially for people who travel through Columbus. We own several Nissan cars and will no be supporting this location in the future with business.

Took my car here to get fixed it was reading a sensor they did diagnostics said it was timing chain…read morewithout hesitation I paid 1100 they claim they fixed it. Soon as I got in car check engine light was on ran in told mechanic he comes out says I forgot to reset code. He knew I was heading to Disney with my family in few days. 2 days later check engine light came back on and stalling again. Almost got killed with my kids in car as it turned off on highway with truck behind us. Called Bill mechanic again he said if it goes on give it gas like u stealing the car mind u we did this everytime he told us to. Day we get ready to leave to disney we get my daughter from Huntsville got back car turning off at every light I call again and mechanic says again for 100th time to give it gas like I stealing it. Then car smells like burnt oil and car stopped working. Mind u took the car to autozone everytime check engine light went on and it read new codes. Something so simple. Now the owner calls me and says u need a new engine. First off ya did diagnostics and said it was timing chain now its readying codes that timing chain is off and converta when it never red that before. I did seek legal help and going to do what they told me. LADIES RECORD EVERY CONVERSATION YOU HAVE WITH MECHANICS thank God I have every call document3d snd recorded. DO NOT BRING YOUR CAR HERE U GO IN FOR ON3 AND COME OUT WITH NO CAR. Now I been paying users to take me to my treatments but every receipt is being saved trust me.

My daughter purchased a vehicle here and a service warranty marketed as a bumper to bumper…read morewarranty. We thought it would be best to take it to the dealer who sold the vehicle and the warranty. Boy were we wrong. The service manager, Sandra Craig told us the claim had been denied twice when she hadn't even submitted the claim. When she did submit the claim she sabotaged it. She told the warranty company that the vehicle came in with no coolant and that my daughter continued to drive the vehicle without coolant. Audio recording available here, http://www.mediafire.com/file/6vy7fhgytdtg27d/warrantycompany.mp3/file Just copy and paste into browser to hear. When on all auctality all the coolant went into the motor via a blown head gasket. As a service manager she knew the effects of a blown head gasket. My daughter paid $450 to have her vehicle diagnosed and torn down. She was told it was a bad radiator only to find out the radiator is fine. So they did not find out what caused the vehicle to run hot. I guess we paid for nothing because we still don't know the point of failure. We are currently making a video with all the calls to this company and the warranty company stating what they were told. Oh and that bumper to bumper warranty is not what you think.

Robert Bean is THE BEST customer service representative at the North Lake campus. He follows up and…read moreis very helpful, knowledgeable and mechanically inclined with the automotive industry. He is very personable and thorough, which is why I recommend him to anyone needing a helpful resource. He plans and schedules jobs, not based on what the book recommends, but based on his experience and knowledge. Top notch guy!

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

I'm really disappointed in Kia Autosport in Columbus, GA. From what I've seen and heard from…read morecurrent and former employees, the work environment is very toxic. According to multiple posts on job sites, there is no real job security, management is poor, and favoritism is just assumed. People talk about how management treats "their favorites" well, while others are publicly belittled or ignored. Some employees have walked out (at least 3 in 3 weeks), which says a lot. Also, the general manager (Melanie Lee) is listed on their website, but there's a serious disconnect between the polished "meet the team" page and what people are experiencing. Melanie Lee has a daycare for her son only and a doggy daycare for her dog Conner, but Conner may be in any office in the building. Let me remind you that Melanie Lee told a past employee whether it's her job or her kids and the employee chose to take care of her kids. Kia as a company claims to have a zero-tolerance policy for harassment and bullying. But if that's truly the case, it's not being enforced here, or at least not in a way that protects everyone. It's so bad that Melanie Lee will talk bad about her employees, threatened to terminate her Human Resource Manager ass as she said, but changed her mind when the said person showed up to work. Melanie Lee often speaks of a certain employee who she says smells very bad, instead of voicing her concern to the said employee, she has other employees to speak to them. A great general manager would take the time to speak to the employee herself. At the end of the day: if Melanie Lee cares about how workers are treated, I don't think this is the place to work. It's not just a bad job; it's management and majority of the employees that's still working there often complain about the treatment of fairness. It's a management-level problem, and I hope they seriously rethink how they run things. There are multiple reviews online describing concerns about inconsistent management, high turnover, and an overall lack of support for staff. Several employees have reported feeling undervalued or unheard, and some have mentioned situations where team members became frustrated enough to walk out and did. A dealership's success depends heavily on employee satisfaction, and when workers don't feel respected or supported, it affects the entire customer experience. Customers have witnessed Melanie Lee degrading her employees. I truly hope leadership takes these concerns seriously and makes improvements to communication, professionalism, and internal culture. Employees deserve a place where they feel respected, fairly treated, and appreciated for the work they do. With better management practices and stronger attention to staff well-being, this location could operate at a much higher level. The employees work hard and genuinely care about the customers, but the overall environment is very challenging.

I really should have listened to reviews and advice from others and not come to this dealership…read more While the two salesmen I worked with were very nice, I am not happy with the service all the way around. I have a vehicle with high miles, but it's still in great condition, and I still owe money on it. While I (somewhat) understand that they can't give me what it's actually worth because of the mileage, I am still very annoyed with the fact that they refuse to give me more than a certain amount. That being said, I was offered 5K for said vehicle and when I went back the next day to talk terms, I brought a true car estimate because they were trying to charge 20k for a 15k soul, bottom of the line, no frills. Because I brought this estimate they dropped my trade in value by $1500. That is wrong. Honor the price of the car, don't low-ball your customers to make a buck. In fact, while we're at it, I'm not coming in here to make you money, I'm coming in because I genuinely need a car and my needs need to be met, not the dealership's. That night, their customer survey person called me and was rude to me about taking the survey. First of all, you called me at 7:30 at night, second, I told you I wasn't interested in taking your survey, and third, yes, you got hung up on after you got a snide remark in about my current vehicle. This dealership needs to learn a LOT about customer service and less about just making the sale. I feel sorry for the two gentlemen I worked with because they seemed genuinely nice and this review is not about them. I never even saw a sales manager, they never even bothered to introduce themselves. No wonder they still have brand new stock from over 2 years ago still needing to be sold.