Just got done with a routine oil change. I was worried it will take a long time since it's a…read moreSaturday but it wasn't a long wait at all. I was pleasantly surprised. I just waited in the lobby. They also had a strong wifi service that is free. The service advisor was Kerry Mclendon. He was very friendly and answered all my questions.

Took our vehicle in to get serviced…read more Had a vacuum leak somewhere and got new tires put on. They fixed the vacuum leak. Took the vehicle home and my wife calls me saying the vehicle won't start sometimes and I thought that was weird so I checked the battery. "Seems" as if someone loosened the connectors on the battery terminal. We never tampered or messed with the battery and never had that issue before. A few more miles down the road our TPMS light turned on. Magically after getting new tires put on our sensors went bad on the tires and had to get new ones installed (another $600). A week later our tire is losing air and they accused my wife of running over a nail. Turns out one of the stems was damaged and we had to come out of pocket for that as well. TLDR. Went there with one issue, came back with multiple more. One of them could've ended up being more expensive if they decided they weren't going to tell the truth and I didn't look at it first.

Purchased 2 cars and sold one over the years. Love the atmosphere, culture and people as well as…read morechoices of used vehicles. As a matter fact, I just became an employee. Here goes nothing!

They lie and don't tell you everything you need to when you purchase vehicles. Make sure you do…read moreyour research before you buy anything. An they don't make repairs , they will say they did . An when you complain about it, they will say the manager isn't in and will call you back. An never call back, I recommend going elsewhere!

Car: Nissan Versa. Older car covered by extended warranties. This is a review of our interactions…read morewith Nissan over the last 18 months or so. About 14 months ago the transmission died (common issue with the brand). The extended warranty covered the repair. Good to go. A couple of weeks ago the engine died, and again the extended warranty covered it. However, within a day the water pump died and we brought the car back. There was a bit of back and forth, but the service manager (TJ) did the right thing and made it right. His actions have given me a greater sense of truly being taken care of. TJ gets a 5+ star rating. However, the service department seems in disarray. I get that customers can be very demanding (me) wanting things fixed as fast as the channel changer to your tv, but there seems to be too much drama happening there. They seem to be down a service advisor or two, and TJ is the glue holding things together. All in all a stressful but positive experience.

I went in and purchased a car went smooth. I had to return the next day to finalize paperwork the…read moresalesperson and manager confirmed via phone before I showed up I didn't need any more paperwork till I showed up and they asked me for more documentation I didn't bring because they forgot to tell me the day prior and on the phone an hour prior. Then after "finalizing" the sale I'm still dealing with the loan department two weeks later because they never finished my paperwork, which I only found out when I called my bank to set up automatic payments, my loan doesn't exist yet. I have called the dealership three days in a row, management is always busy and no will call me back. Im in the process of returning my car to them.

I drive only Toyotas, and thus my experience with auto repairs is very minimal :) . My Camry…read morefinally needed an alternator at 230,000 miles -- its' first repair (other than brakes at about 190,000). I had no clue as to who to take it to; I did some research, and got some good recommendations for Willy Herold. They are not too far from me, and I was able to get the car there late in the day. None the less, they were happy and pleasant, and very efficient in giving me an estimate, which was very reasonable from what I'd heard about this repair. They got the part and had it installed quickly, and it's been running like a champ ever since... Sorry I have no drama for the review, but that's what we really want, isn't it? Our cars fixed fairly, quickly and competently without drama? Well, that's Willy Herold, in my experience! The atmosphere was pleasant and professional, the shop was clean, and they inspired confidence immediately. I feel good now knowing I have a neighborhood repair shop I can trust!

Buyer beware: I bought a used Forester here and 7 weeks later a rear caliper fell off and the…read morebrakes went out. Turns out the bottom is rusted enough to cause that, and the pre-purchase inspection I had from Firestone was a joke. The dealer downplayed the issue and did not offer to take any responsibility for selling a car that was clearly unsafe to drive.

Robert Bean is THE BEST customer service representative at the North Lake campus. He follows up and…read moreis very helpful, knowledgeable and mechanically inclined with the automotive industry. He is very personable and thorough, which is why I recommend him to anyone needing a helpful resource. He plans and schedules jobs, not based on what the book recommends, but based on his experience and knowledge. Top notch guy!

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

I'm really disappointed in Kia Autosport in Columbus, GA. From what I've seen and heard from…read morecurrent and former employees, the work environment is very toxic. According to multiple posts on job sites, there is no real job security, management is poor, and favoritism is just assumed. People talk about how management treats "their favorites" well, while others are publicly belittled or ignored. Some employees have walked out (at least 3 in 3 weeks), which says a lot. Also, the general manager (Melanie Lee) is listed on their website, but there's a serious disconnect between the polished "meet the team" page and what people are experiencing. Melanie Lee has a daycare for her son only and a doggy daycare for her dog Conner, but Conner may be in any office in the building. Let me remind you that Melanie Lee told a past employee whether it's her job or her kids and the employee chose to take care of her kids. Kia as a company claims to have a zero-tolerance policy for harassment and bullying. But if that's truly the case, it's not being enforced here, or at least not in a way that protects everyone. It's so bad that Melanie Lee will talk bad about her employees, threatened to terminate her Human Resource Manager ass as she said, but changed her mind when the said person showed up to work. Melanie Lee often speaks of a certain employee who she says smells very bad, instead of voicing her concern to the said employee, she has other employees to speak to them. A great general manager would take the time to speak to the employee herself. At the end of the day: if Melanie Lee cares about how workers are treated, I don't think this is the place to work. It's not just a bad job; it's management and majority of the employees that's still working there often complain about the treatment of fairness. It's a management-level problem, and I hope they seriously rethink how they run things. There are multiple reviews online describing concerns about inconsistent management, high turnover, and an overall lack of support for staff. Several employees have reported feeling undervalued or unheard, and some have mentioned situations where team members became frustrated enough to walk out and did. A dealership's success depends heavily on employee satisfaction, and when workers don't feel respected or supported, it affects the entire customer experience. Customers have witnessed Melanie Lee degrading her employees. I truly hope leadership takes these concerns seriously and makes improvements to communication, professionalism, and internal culture. Employees deserve a place where they feel respected, fairly treated, and appreciated for the work they do. With better management practices and stronger attention to staff well-being, this location could operate at a much higher level. The employees work hard and genuinely care about the customers, but the overall environment is very challenging.

I really should have listened to reviews and advice from others and not come to this dealership…read more While the two salesmen I worked with were very nice, I am not happy with the service all the way around. I have a vehicle with high miles, but it's still in great condition, and I still owe money on it. While I (somewhat) understand that they can't give me what it's actually worth because of the mileage, I am still very annoyed with the fact that they refuse to give me more than a certain amount. That being said, I was offered 5K for said vehicle and when I went back the next day to talk terms, I brought a true car estimate because they were trying to charge 20k for a 15k soul, bottom of the line, no frills. Because I brought this estimate they dropped my trade in value by $1500. That is wrong. Honor the price of the car, don't low-ball your customers to make a buck. In fact, while we're at it, I'm not coming in here to make you money, I'm coming in because I genuinely need a car and my needs need to be met, not the dealership's. That night, their customer survey person called me and was rude to me about taking the survey. First of all, you called me at 7:30 at night, second, I told you I wasn't interested in taking your survey, and third, yes, you got hung up on after you got a snide remark in about my current vehicle. This dealership needs to learn a LOT about customer service and less about just making the sale. I feel sorry for the two gentlemen I worked with because they seemed genuinely nice and this review is not about them. I never even saw a sales manager, they never even bothered to introduce themselves. No wonder they still have brand new stock from over 2 years ago still needing to be sold.

First time here. First impressions are everything and we did t get off to the best start…read more If I make an appointment at 7:30, and arrive at 7:20, I would expect to be welcomed and checked in. Instead I was met with locked doors with service agents behind glass. I was told to return to my truck, in the service bay, and wait. You should no have appointments until 30 minutes after your ready to open. That way, when people arrive for their scheduled appointment, you are ready. When greeted (promptly at 7:30). It was friendly and welcoming.

I drove an hour and a half to look at a vehicle they had listed, only to find it wasn't as…read moreadvertised. The salesman then showed us another car, and after discussing the numbers, he went to speak with the manager. We were told the deal was approved and moved forward -- even test‑drove the car, and my daughter fell in love with it. After waiting about 30 minutes for paperwork, the salesman returned and said the dealership would no longer honor the numbers they had just agreed to. At that point, we walked out. This experience was disappointing, unprofessional, and a complete waste of our time. A dealership should stand behind the agreements they make. I won't be returning.